Venus Strand

Stay away! The staff was nice but not service minded. They wouldn't do anything about our A/C not working in January - which led to us waking up in the middle of the night freezing cold. They couldnt offer us another room nor would they try to fix or compensate our room fee. The water ran out and for half an hour once a day we didnt have any water and the toilet wouldn't/ couldn't flush for the first 3 day. Yes, we did make them aware. Even after 4 days the manager was in the reception and still wouldnt do anything.. He said the rhe room was cheap and therefore we couldn't expect anything but this outcome (the room was being renovated apparently, but we ordered the room 3 months in advance, so I would hope for them that it would be cheap. It wasn't isolated dither. Not the room nor the bathroom.. The room was right through the hall where the reception also were (room 0 on the pictures) which made people try to enter the room in the middle of the night. The front door was left open and the gate outside was not working/locked at all either (01.30 at night) Everyone has easy acces to our room.

Nice and quiet hotel, super friendly staff

God og hjælpsom kommunikation