Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 431 af i alt 1004 anmeldelser" "
10 - Fremragende
431
Bedømmelse på 8 − Udmærket. 290 af i alt 1004 anmeldelser" "
8 - Udmærket
290
Bedømmelse på 6 − Okay. 122 af i alt 1004 anmeldelser" "
6 - Okay
122
Bedømmelse på 4 − Dårligt. 94 af i alt 1004 anmeldelser" "
4 - Dårligt
94
Bedømmelse på 2 − Forfærdeligt. 67 af i alt 1004 anmeldelser" "
2 - Forfærdeligt
67
8,0/10
Rengøring
8,0/10
Service og personale
8,0/10
Faciliteter
8,0/10
Overnatningsstedets tilstand og faciliteter
8,0/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Brian
17. feb. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Det var irriterende at tjek in ikke var på samme adresse som hotellet, men alt derudover var over forventning.
Brian
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 18. feb. 2024
Brian, tak fordi du deler dine tanker. Vi forstår, at indtjekningsprocessen kan have været forvirrende, men vi er glade for at høre, at alt andet oversteg dine forventninger. Ocean Pointe Suites på Key Largo-teamet sigter altid efter at give vores gæster en enestående oplevelse. Vi ser frem til dit næste besøg.
4/10 Dårligt
Thomas
23. jul. 2023
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thomas
Overnattede 4 nætter i juli 2023
Svar fra Ocean Pointe Team den 24. jul. 2023
Dear Thomas, We apologize for any inconveniences experienced. We would greatly appreciate it if you could contact us to discuss your experience further and so that we can be provided with the unit number.Warm Regards.
6/10 Okay
Carsten
19. nov. 2022
Synes godt om: Service og personale, værelsets komfort
Nice place – but balcony was a joke
Every apartment is privately own so they most likely appear differently to the one we had.
When we got the apartment, it was clear it has not been used for some time and there were a lot of dust on lamps and decoration. Floor has not been washed after the last visitors.
We missed a lot of things when cooking and serving. The dining table was of glass, yet no protection mats nor protection plates for hot dishes were available, so we had to use a towel.
The balcony was not very useful. Two small chairs and a low stool as table was all the balcony could fit. The you had to sit parallel to the building since the with was so small you could not turn the chairs the other way so you are facing the water as. It would have been better that the living space and the bedroom 1 – 1½ feet small to accommodate a useable balcony.
The area was nice. Large swimming pool and a small beach, yet not a beach you could walk along.
Staff was helpful and we had no issues here.
Carsten
Overnattede 7 nætter i november 2022
Svar fra Karel P den 27. nov. 2022
Dear Carsten,Thank you so much for your review. We believe feedback is very important and it gives us the opportunity to enhance the guest experience. I will address the concerns you mentioned with the correct team leader.Again, thank you for your review and I look forward to welcoming you back to Ocean Pointe Suites in the near future.Warmest wishes,
6/10 Okay
Jayne
19. mar. 2020
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Manglende information og dårlig indtjekning
Dårlig indtjekning, skiltning var ikke eksisterende, og fandt aldrig deres restauranter, der var kedeligt at være 😉 men rent og pænt i lejligheden
Jayne
Overnattede 1 nat i marts 2020
10/10 Fremragende
Verificeret rejsende
19. feb. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fin lejlighed, god beliggenhed.
Verificeret rejsende
Overnattede 3 nætter i februar 2019
6/10 Okay
Morten
5. aug. 2018
Synes godt om: Værelsets komfort
Morten
Overnattede 5 nætter i juli 2018
10/10 Fremragende
yaile
27. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente.
yaile
Overnattede 1 nat i maj 2024
10/10 Fremragende
kathleen
25. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property and excellent value in the Keys!
kathleen
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Kathleen, thank you for your kind words! We are delighted you enjoyed your stay at Ocean Pointe Suites at Key Largo. It’s wonderful to hear you found great value in our property. We look forward to welcoming you back soon!
10/10 Fremragende
Claudia
Rejste med familie
21. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente
Claudia
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Cláudia, obrigado pela excelente avaliação! O Ocean Pointe Suites at Key Largo está feliz que você tenha gostado de sua estadia. Esperamos recebê-lo de volta em breve!
10/10 Fremragende
ENRIQUE
19. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
ENRIQUE
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Enrique, thank you for the compliment! The team at Ocean Pointe Suites at Key Largo is delighted you enjoyed your stay. We're looking forward to welcoming you back!
10/10 Fremragende
gerald
Rejste med familie, Rejste med partner
19. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
they need to change out the old floor transition from the kitchen to the living area it has screws poking up and it is metal and broken. loved everything else the view was was great.
gerald
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Gerald, Ocean Pointe Suites at Key Largo is grateful for your feedback. The team will look into the floor transition issue you mentioned. It is wonderful to hear that you enjoyed the fantastic view. We appreciate your kind words and look forward to welcoming you back.
8/10 Udmærket
Dale
Rejste med familie
14. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter
The property itself was very nice. Our unit however needed some work.
Dale
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Dale, we're glad you found Ocean Pointe Suites at Key Largo to be pleasant overall. We appreciate your feedback on the condition of the unit and assure you that necessary improvements are continuously evaluated. Your comments will certainly be considered in this process. We hope to welcome you back for an even better stay next time.
10/10 Fremragende
Barbara
Rejste med partner
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our stay very much!! The only thing I didn't like was the late check-in. Everything else was excellent!
Barbara
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Barbara, it's wonderful to hear that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We value your remark regarding the check-in time and strive to make this process as convenient as possible. It's fantastic that you found the rest of your visit excellent. We're looking forward to welcoming you back for another superb experience in the future.
10/10 Fremragende
Anthony
3. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Anthony
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Anthony, we're thrilled that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We genuinely appreciate your 5-star rating. It means a lot to our team members. We look forward to hosting you again soon!
10/10 Fremragende
Adam
Rejste med familie
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
The beds were saggy and the futon pull out was lumpy. The area was great and we had fun.
Adam
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 29. apr. 2024
Adam, it's richly rewarding to hear that you had a fun time staying with us at Ocean Pointe Suites at Key Largo. We acknowledge your constructive feedback about the bedding situation and will take it into account. Our team takes pride in ensuring our guests' comfort. Thank you for your review, and we hope to have the opportunity to exceed your expectations in the future.
10/10 Fremragende
Dorothy
24. apr. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Dorothy
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Dorothy, it's wonderful to hear that you had a top-notch experience at Ocean Pointe Suites at Key Largo. We appreciate your 5-star rating and hope to welcome you back for another memorable stay soon. Safe travels!
10/10 Fremragende
Kayla
Rejste med partner
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved, would stay again!
Kayla
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Kayla, it's great to hear that you enjoyed your time at Ocean Pointe Suites at Key Largo. We sincerely appreciate your positive feedback. Hope to see you again for another memorable stay!
8/10 Udmærket
Gerald
Rejste med partner
15. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
We stayed here years and years ago... same property reasonably maintained. There were minor items that were inconvenient. The window treatments on the bedrooms (with the front corridor immediately outside were inadequate... light poured into the rooms at night, and if you weren't careful you'd expose yourself to anyone walking by. Water pressure was poor in the showers. The microwave had the wrong plate in it. The sofa bed was tired. We did not open it but sitting on the couch you'd sink down.... Not a bad value though
Gerald
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Gerald, it's heartening to hear you chose Ocean Pointe Suites at Key Largo once again. We value your feedback regarding room enhancements like window treatments and certain room amenities, rest assured, we aim for continuous improvement for guest comfort and convenience. We'll ensure your comments are shared with the team and addressed appropriately. Despite these points, we're glad you still appreciated the overall value of your stay. We hope to welcome you back soon for an even better experience.
10/10 Fremragende
WAYNE
13. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
WAYNE
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Wayne, we're thrilled to hear your stay at Ocean Pointe Suites at Key Largo was excellent. We appreciate your review and hope to have the pleasure of welcoming you back soon!
8/10 Udmærket
Todd
Rejste med familie
10. apr. 2024
An affordable and fairly priced crash pad in the keys. Everything worked fine and was clean. The pool area is nice. Check in down the road a few mins is weird but it’s not a big deal. Not luxurious by any means but satisfied with th w value for what we paid. Thanks.
Todd
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 12. apr. 2024
Todd, it's wonderful to hear that you found the Ocean Pointe Suites at Key Largo to be an affordable choice with a pleasant pool area, and you felt you received good value for your stay. We appreciate the feedback about the check-in process and assure you that it's designed for convenience. We're glad that the cleanliness and functionality met your expectations. Thanks for choosing us for your time in the keys. We're looking forward to welcoming you back.
10/10 Fremragende
anthony
Rejste med familie, Rejste med familie og småbørn
9. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice stay. Beds comfy, kitchen had everything we needed to make breakfast each morning. Master bathroom was really nice. Easy parking. Short walk to the small beach and awesome pool.
anthony
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. apr. 2024
Anthony, it's delightful to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We're thrilled that our comfortable beds and well-equipped kitchen met your needs. Moreover, your kind words about our bathroom, the convenient parking, and the proximity to the beach and pool are greatly appreciated. We can't wait to welcome you back for another enjoyable experience.
10/10 Fremragende
Tseryu
6. apr. 2024
Synes godt om: Rengøring
Tseryu
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 8. apr. 2024
Tseryu, thank you for leaving a wonderful rating of Ocean Pointe Suites at Key Largo. Your feedback is valuable to us and we're delighted to hear that your stay met your expectations. We hope to welcome you back soon for another exceptional experience.
10/10 Fremragende
Rabel
5. apr. 2024
Rabel
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 26. apr. 2024
Rabel, thank you for rating your stay at Ocean Pointe Suites at Key Largo. It's wonderful to know you had a great experience. We're eagerly anticipating your next visit.
8/10 Udmærket
William
Rejste med familie
2. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place, we enjoyed our stay. Only downsides were that the sofa bed looked damaged, and our kids kept sliding towards the middle of the mattress. We propped it up with some couch cushions for the 2nd night which helped. Also, since our reservation was for 4 people, why were we only given 2 beach towels?
William
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 3. apr. 2024
William, thank you for sharing your experience at Ocean Pointe Suites at Key Largo. We're glad to hear that you enjoyed your stay overall. We've taken note of your feedback regarding the sofa bed and towel provisions. It's important for us to ensure that all guests' needs are met and we'll definitely look into these details for an improved service. We hope to welcome you and your family back in the future for an even better experience.
2/10 Forfærdeligt
George
23. mar. 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
George
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 25. mar. 2024
We appreciate you taking the time to share your feedback, George.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
8/10 Udmærket
Jeffrey
Rejste med familie
19. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall was NICE only issue we did not like was check.in was at a.different location. It would have been nive to.have known that ahead.of time.
Jeffrey
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 19. mar. 2024
Jeffrey, it's great to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We acknowledge your remarks about the check-in process and understand the confusion you faced. We do aim to communicate any specific check-in procedures with our guests prior to their arrival. We appreciate this feedback and will strive to improve this important aspect. We hope to have another opportunity to host you for an even more seamless stay next time.
10/10 Fremragende
Kevin
18. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kevin
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 19. mar. 2024
Kevin, thank you for choosing Ocean Pointe Suites at Key Largo. It's wonderful to know that you had an enjoyable stay. We greatly appreciate the perfect score, and hope to welcome you back in the future.
10/10 Fremragende
Carlos
Rejste med partner
18. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its was a great weekend
Carlos
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 18. mar. 2024
Carlos, it's wonderful to hear that you had an amazing weekend at Ocean Pointe Suites at Key Largo. We strive to make every guest experience memorable. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future.
8/10 Udmærket
Christopher
Rejste med familie
17. mar. 2024
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Property was very clean nice pool area beach is very limited condo are nice just dated but livable for week we were there
Christopher
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Christopher, it's great to hear that you found our property, Ocean Pointe Suites at Key Largo, very clean and enjoyed our nice pool area. We acknowledge your feedback about the room's decor and the beach size. We continually strive to improve and your insights are valuable. We hope to have the pleasure of hosting you again for perhaps another week-long stay, offering you an even better experience.
10/10 Fremragende
Hung
17. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful view, nice private beach area with pier and boats. Staff very helpful and friendly. Check-in process very very clear and hassle free.
Hung
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Hung, we're delighted to hear about your positive experience at Ocean Pointe Suites at Key Largo. It's great that you enjoyed our beautiful view and private beach area. We're also pleased to hear you found our team members friendly and the check-in process smooth. We value your feedback and look forward to welcoming you back.
6/10 Okay
Diana, Palm Harbor
Rejste med familie
16. mar. 2024
Synes godt om: Rengøring, service og personale
Great location, room was a bit run down.
Diana
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Diana, thank you for sharing your impressions from your stay. We're glad to know you appreciated our splendid location. Regarding the room conditions, we continually work towards upgrading our accommodations to better meet our guests' expectations. Your comments have been noted and will indeed help us in this endeavor. We hope to have the pleasure of welcoming you back for an improved experience.
8/10 Udmærket
Ellen
12. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ellen
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 14. mar. 2024
Ellen, thank you for taking the time to rate Ocean Pointe Suites at Key Largo on Expedia. We're pleased to see that your experience with us was positive! We hope to welcome you back for another pleasant stay in the future.
10/10 Fremragende
Sandra
Rejste med familie
11. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A beautiful place to enjoy with the family
Sandra
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 11. mar. 2024
Sandra, we're overjoyed to hear how much you appreciated the beauty of Ocean Pointe Suites at Key Largo. We're glad to know your family found it enjoyable. We look forward to welcoming you back on your next trip.
2/10 Forfærdeligt
Thomas
Rejste i en gruppe
11. mar. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing like their website pics. When we walked in the unit we were greeted by a dead roach. I later killed a live one. The a/c never got below 77 degrees. The beach is a couple of hundred yards from the complex.
Thomas
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 11. mar. 2024
Thomas, it's disheartening to learn your recent visit didn't match your expectations due to some unexpected encounters. Our team takes pride in ensuring apartments are clean and welcoming, and it disappoints us that we didn't provide the standard we aim for. Rest assured, we're continually working towards improving our property and services based on valued feedback like yours. We anticipate issues mentioned, such as temperature control, will be thoroughly addressed. We do hope you'll consider granting us another opportunity to serve you better in the future.
2/10 Forfærdeligt
Derrick
10. mar. 2024
Air conditioning stopped working at about 11 and the room got extremely hot.
Derrick
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 11. mar. 2024
Derrick, we regret to hear about your discomfort due to air conditioning concerns. Our team is always available to address such unforeseen issues and we're sorry you had to experience this. We understand the importance of a comfortable and refreshing environment. We appreciate your feedback and we sincerely hope you will provide us with another opportunity to better your experience.
4/10 Dårligt
william
9. mar. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Mold in shower, no garbage bags in kitchen, bright lights tru front door
william
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 10. mar. 2024
William, thank you for sharing your feedback. It's unfortunate to hear about your experience with the bathroom and kitchen conditions. Also, we appreciate your note on the lighting. Measures will be taken to address these issues and ensure more comfortable stays for our guests in the future.
4/10 Dårligt
yisel
8. mar. 2024
yisel
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 28. mar. 2024
Yisel, it seems from your rating that your stay didn't meet your expectations. We'd greatly appreciate the opportunity to understand in detail how we could have made your stay more enjoyable. We value your feedback, and your experience can help us enhance our services continually. Please don't hesitate to share it with us.
8/10 Udmærket
Fernando
Rejste i en gruppe, Rejste med familie og småbørn
4. mar. 2024
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Check in was quite complicated. It must be done 1 mile away from the building. No housekeeping. You must do your beds and clean the towels.
Fernando
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 5. mar. 2024
Fernando, thank you for sharing your recent stay at Ocean Pointe Suites at Key Largo. We appreciate your patience with our unique check-in process. As self-catered accommodation, the option to tend to your own suite offers guests a home away from home experience. We hope your visit to Key Largo was enjoyable and look forward to welcoming you back.
4/10 Dårligt
Ralph
Rejste med partner
29. feb. 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accommodations and furniture outdated '50s style, cockroach, wall clock didn't work, no TV channel guide, some outlets did not work, some light fan switches didn't not work, some floor tiles uneven, and bathroom towels all had a musty smell.
Ralph
Overnattede 5 nætter i februar 2024
Svar fra Customer Service den 29. feb. 2024
Ralph, it's with sincere regret that we note your unsatisfactory experience, particularly with the state of the premises and less than optimal room amenities. We're always striving for high-quality standards and your feedback is helpful in achieving that. Additionally, we apologize if the provided linens were not up to your expectations. Your comfort is important to us and we'll be addressing these concerns for ongoing improvement.
10/10 Fremragende
Joy
Rejste med familie
28. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter
This was a fantastic place to stay for our family of five!!!! This was not just an efficiency, but a full two bedroom apartment that was part of a lovely set of condos. The staff were all friendly and helpful. The beds were SO comfortable my daughter said her bed felt like being wrapped in a hug. We had a beautiful view of the ocean from our fourth floor apartment. The kids loved the large heated pool and enjoyed splashing around at the beach area. We definitely would like to return!!
Joy
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 29. feb. 2024
Joy, it's wonderful to hear that Ocean Pointe Suites at Key Largo provided a delightful experience for your family! We're thrilled that our spacious apartments, comfortable beds, and breathtaking ocean view exceeded your expectations. It's also lovely to hear that your children had such a great time in our heated pool and beach area. Our dedicated team aims to provide a memorable stay to all families. Your comments are most gratifying and will be shared with the team. We eagerly await your return.
10/10 Fremragende
Paul
Rejste med familie
27. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Paul
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. feb. 2024
Thanks for the perfect rating, Paul!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Ocean Pointe Suites at Key Largo.
8/10 Udmærket
George
Rejste med partner
27. feb. 2024
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The property itself was very nice. Great view of the water, private beach, great pool and tennis area.
The unit itself that we stayed in was ok, but the kitchen, and appliances were in bad shape. It seriously needs an overhaul. Front patio door was in tough shape and the door itself needs to be replaced. I don’t think anybody has done work on this place since it was built. Kitchen supplies were in rough shape as well. One of the frypans handle was broken and made the pan useless. The glassware was a joke and there are NO cooking supplies. I hope the owner takes some responsibility and fixes the unit up. #5313
George
Overnattede 4 nætter i februar 2024
Svar fra Customer Service den 27. feb. 2024
George, it's gratifying to hear that you appreciated the pleasing view, private beach, excellent swimming pool, and tennis area at Ocean Pointe Suites at Key Largo. However, we regret to hear that the condition of the unit, specifically the kitchen area, operating appliances and unit supplies didn't match up to your expectations. We take note of all your points - it helps us continually strive for a better guest experience. Thank you for providing your feedback and we hope for another opportunity to elevate your experience with our accommodations.
2/10 Forfærdeligt
Sheryl
26. feb. 2024
Sheryl
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 27. feb. 2024
We appreciate the feedback, Sheryl.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
10/10 Fremragende
Kameron
Rejste med familie
26. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very spacious. Slept 4 easily
Kameron
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 26. feb. 2024
Kameron, it's wonderful to hear that you appreciated the ample space of your accommodation at Ocean Pointe Suites at Key Largo. We're glad to know that the room comfortably fit your party. Please think of us for your future vacations.
8/10 Udmærket
Lynn
25. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lynn
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 26. feb. 2024
Lynn, thank you for choosing to stay at Ocean Pointe Suites at Key Largo and for taking the time to rate us. We're thrilled that your stay was enjoyable. Your feedback is highly appreciated and will help us continuously better our guest experience. We look forward to welcoming you back soon!
10/10 Fremragende
Roxana
Rejste med familie
24. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When we got there, the place was not equipped with bedding for 6 people as per our reservation, but no more than 15 minutes after I called the costumer service to request for pillows and blanket they were sent to the room. My family and I really enjoyed the heated pool and hot tub. Everything in the apartment was clean and was in good condition.
Roxana
Overnattede 4 nætter i februar 2024
Svar fra Customer Service den 26. feb. 2024
Roxana, we are thrilled to hear that your experience at Ocean Pointe Suites at Key Largo was enjoyable. We strive for prompt assistance and it's fantastic to know that your needs were met quickly. We are also glad that you and your family loved the heated pool and hot tub, and found the apartment to be clean and well-maintained. We hope you choose us for your next family getaway.
10/10 Fremragende
Verificeret rejsende
24. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very satisfied
Excellent location. Unit as pictured. All amenities were great. Organized check in and out. We would definitely stay here again!
Verificeret rejsende
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 25. feb. 2024
It's great to hear that you found Ocean Pointe Suites at Key Largo's location advantageous and that the unit lived up to your expectations. Pleased to note that you appreciated the amenities, and the check-in/check-out process went smoothly for you. Thank you for considering a repeat stay! We truly look forward to welcoming you back.
8/10 Udmærket
Roberta
24. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Roberta
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 26. feb. 2024
We appreciate you sharing this positive rating, Roberta!The comfort of our guests is important to us so we can't wait to see you back again at Ocean Pointe Suites at Key Largo. We want to share an even more enjoyable experience with you next time.
10/10 Fremragende
Anne-christel
Rejste med familie
24. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptionnel
Très agréablement surpris par la taille de l'appartement, la qualité des appareils électroménagers, le confort de la suite parentale, la vue sur la mer et un environnement calme avec tout ce qu'il faut pour passer un bon séjour comme la piscine, le jacuzzi et la plage privée.
Seul bémol, le matelas du canapé est de très mauvaise qualité, peut-être faudrait-il prévoir de le changer et ajouter également une couverture en plus.
Anne-christel
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 25. feb. 2024
Anne-Christel, c'est formidable d'apprendre que vous avez apprécié l'espace de votre appartement et les commodités confortables de l'Ocean Pointe Suites à Key Largo. Nous apprécions vos commentaires concernant le matelas du canapé et prendrons certainement en compte vos conseils pour des améliorations. Nous espérons vous accueillir à nouveau prochainement pour un séjour encore plus agréable.
10/10 Fremragende
Anthony
Rejste i en gruppe
21. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Resort was very nicely appointed with amenities. Large pool and quaint beach area. Somewhat secluded, off the immediate beaten path of US 1. Great view from our 3rd floor room, which was clean.
Anthony
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. feb. 2024
Anthony, it's wonderful to read about your delightful stay at Ocean Pointe Suites at Key Largo. We're thrilled you enjoyed the well-appointed amenities, expansive pool, charming beach area, our serene location, and the panoramic views from your room. Your acknowledgement of the cleanliness of your room is much appreciated by our hardworking team members. We hope to welcome you back for another enjoyable visit in the future.