Dear Tray,Thank you for sharing your feedback with us.We apologize for any confusion regarding the unused butts found in your room. Please understand that our non-smoking policy is in place to maintain a fresh and comfortable environment for all our guests. The presence of cigarette evidence in the room can lead to a lingering smell that affects subsequent guests.We highly recommend smoking on the balcony or at our rooftop terrace to ensure a pleasant experience for everyone. Your feedback regarding customer service has been noted, and we will address it with our team to ensure better communication in the future.Thank you once again for bringing this to our attention.

Hi Oscar, thank you so much :) We're super glad that you found such comfort with us & we're even more happy to hear that we'll be seeing you again in the future.

Peter, thank you so much for taking the time to write us a review. We are glad you enjoyed your stay at Studio 8 Residences. Looking forward to welcome you back :)

Thank you Henry for your review. We are glad you enjoyed your stay! In terms of parking, you may speak to our front desk team to request re-allocate you to a more spacious parking bay. We have spaces for small cars and big cars. We really appreciate your feedback and hope to see you again!

Hi Pavan! Thank you for sharing your experience at Studio 8 Residences. We are glad you enjoyed your stay. Hope to welcome you back in your future stay :)

Hi Abigail, thank you for leaving us this review. We are very sorry that you had this experience with us. As you acknowledged, much of this is out of our control and we did our best to accommodate you, particularly by moving you to a new room despite housekeeping not seeing any ants in the first room. As for the floors being dusty in the second room, this is an issue that we could have remedied for you immediately if you had simply asked or let us know.Kind regards,Studio 8

Thank you Eileen!

Thank you Christopher! :)

Thank you Mark!

Thank you so much Derek for the kind review :)please feel free to stay with us again if you're ever back in town! we'd love to have you!kind regards,Studio8

I'm glad you enjoyed your stay! Thank you for leaving such a nice review :)If you're ever back in the area, we'd love to have you back at the hotel!Thanks again,Studio8

Thank you for leaving a nice review Ian!sorry to hear you had some issues with another guest smoking on their balcony, if you ever stay again and have a similar issue please alert staff and we will do all we can to help assist!thank you so much stay with us! have a lovely day :)-Studio8

I'm so glad to hear it Darryl!thank you so much for leaving such a nice review, I hope you do stay soon! We'd love to have you back :)all the best,Studio8

Thank you Marie! We really appreciate the kind review :)Hope we see you again soon!all the best,Studio8

Thank you so much Joshua for taking the time to write us a review. Glad to hear you had a relaxing weekend away from the kids :)

Hi Sangbin, thank you so much! We appreciate your feedback and we're so happy to receive a 10/10 rating. May we see you again in the future so we can continue to provide you with amazing experiences!

Hi Michael, this review is very misleading.

Hi Liam, it's sad to see a score 1 out of 5 without any comments. However, we still thank you for choosing to stay at Studio 8 Residences.

Thank you for your review!

Thank you Amanda!

Thank you Neryl!

Thank you Merry

Thank you, Anon

Thank you Howard!

Thank you Dianna! :)

Thank you so much Tiffany for taking the time to write us a review :)

Thank you Zuleika!

Hi Sandy, thank you for your review. The parking fee 15 per night and security deposit of 50 that will be released back to you are not hidden fees. If you read at the time of booking and your confirmation email, these requirements will be written there, these info are also available on our website and on your reservation reminders.

Good afternoon Matthew! We are very grateful for your feedback and to hear you had a wonderful stay. Great service is something we pride ourselves on, so we are delighted that you experienced the friendliness of staff.We look forward to welcoming you back a third time! :)

Thank you Sam for the 5/5 rating! :)

Thank you Dona.

Thank you Mel for the 5/5 rating :)

Thank you for sharing your feedback regarding your recent stay for the NRL Grand Final. We sincerely apologize for the inconveniences you encountered during the late-night check-in process and the issues with your bags and key cards. Your comments are essential for us to improve our services, and we appreciate your understanding. We're delighted to hear you enjoyed your room and found it comfortable. We hope you'll consider staying with us again, and we'll make sure your next visit is hassle-free from start to finish. If you have any further concerns or questions, please don't hesitate to contact us directly.

Thank you David :)

Thank you, Stephen!

Thank you, Kate!

Dear Marie, thank you for taking the time to provide us with your valuable feedback regarding your recent stay at Studio 8. We truly appreciate your loyalty as a returning guest, and we're delighted to hear that you found several aspects of your stay enjoyable, such as our desk service, shared amenities, the view from your balcony, daily housekeeping, and our convenient location.We are, however, sorry to hear that your overall experience did not meet your expectations this time around. We take all guest feedback seriously and are committed to improving our services based on your input.Regarding your comments:Room Size: We would like to clarify that our room sizes have remained consistent over the years. We apologize if you found your room to be smaller, but rest assured that no changes have been made to the room dimensions.Nonfunctional Phone: We did not receive any reports about a nonfunctional phone during your stay. We take maintenance issues seriously and encourage guests to report any problems to our front desk, so we can address them promptly. We will investigate this matter further to ensure all our in-room amenities are in working order.Bed Comfort: While we understand that comfort preferences can vary from guest to guest, we do receive positive feedback about our beds from many of our guests. We regret that you found the bed uncomfortable, and we appreciate your feedback as it allows us to consider potential enhancements.We sincerely apologize for any inconvenience you experienced during your stay, including the issues with the floorboards and Wi-Fi. We will investigate these concerns and take corrective measures to ensure our rooms meet our high-quality standards.Your comments are invaluable to us as they help us make improvements for all our guests. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Please feel free to reach out to us directly for any further assistance or to discuss your stay in more detail.Thank you for choosing Studio 8 once again, and we look forward to the possibility of hosting you again in the future.

Hi Adam, thanks so much for your review! We really appreciate it, and we hope to see you again :)

Yay 10/10! Thank you Emma for your review from your recent stay at Studio 8 Residences.

Hi Nejla, we're sorry you experienced this and we appreciate that you've taken the time to write us this review. Kindest regards,Studio 8

Thank you so much for 10/10 Jesmond!! We're so so happy to hear that :) We hope to see you again soon

Thank you for writing us the review!

Thank you for writing us a review!

Hi Peter, wow thank you! We're overjoyed that you had such a good time staying with us. We hope to see you again soon :)

Hi there, thank you for the feedback. We're sorry you feel that way. The pictures are accurate representations of the rooms, but it can be difficult to ascertain the actual size based on photos versus in real life. Unfortunately, on the day you checked in, we were fully booked so we couldn't have moved you to a different room.

Thank you for taking the time to write us a review! Yay thanks for the 5 out of 5. :)

Hi Vanessa, thank you for leaving a review! We love hearing from you and we appreciate your feedback.

Hi Stephen, thank you for your review! We hope to see you again soon.

Hi James, thank you so much!! We couldn't be happier that you enjoyed your stay with us :)

Hi Russell, it's so amazing to hear that you enjoyed staying with us :) Thank you for the review and we hope to see you again soon!