Udendørs pool, parasoller
Tjek tilgængelighed

Anmeldelser af JW Marriott Surabaya

5 out of 5
JW Marriott Surabaya
Jalan Embong Malang 85-89, Surabaya, East Java

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 250 af i alt 420 anmeldelser" "
Bedømmelse på 8 − Udmærket. 142 af i alt 420 anmeldelser" "
Bedømmelse på 6 − Okay. 19 af i alt 420 anmeldelser" "
Bedømmelse på 4 − Dårligt. 6 af i alt 420 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 420 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Alvin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A complete experience
The room itself is very good, clean, and had a nice view of the city. The staff is attentive and very nice to us. We also tried out the fitness center, it is well equipped for cardio, weight machines, as well as free weights. It's always nice to be able to do your leg day during travel. What's best for me is the lounge at 21st. The breakfast is served here with plenty of local options which is my absolute favorite, they also switch around the menu everyday so you won't get tired of it. They also serve food at dinner time here with cocktail, an absolute 10/10 experience. Definitely would stay here again if I ever visited Surabaya.
Overnattede 2 nætter i maj 2023

8/10 Udmærket

Mik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super service
Super service. Do not forget that all prices they show are without about 30% tax and service charge.

10/10 Fremragende

Hitomi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
素晴らしいホテル
Overnattede 2 nætter i maj 2024

6/10 Okay

Ryo

特に何も特典がなかった。普通に公式ホームページから入ったほうがよかった。
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Sando

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alle Mitarbeiter waren sehr aufmerksam, hilfsbereit und freundlich. Das Zimmer ist geräumig, modern, luxuriös und sauber. Das Badezimmer ist fantastisch, Das Frühstück ist fabelhaft und bietet eine große Auswahl. Wer in Surabaya unterwegs ist, dem kann ich dieses Hotel nur empfehlen. Ich werde auf jeden Fall wiederkommen. 0
Overnattede 3 nætter i april 2024

8/10 Udmærket

Restu

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Overnattede 1 nat i april 2024

10/10 Fremragende

Yoshinori

Overnattede 1 nat i marts 2024

8/10 Udmærket

Chi Hoi Raymond

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Provide me the early check in while available room, which was helpful.
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Dwina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024

10/10 Fremragende

get nee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Jacqueline

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent service and good food ie. Imari and Pavilion
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Christopher F

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service, very clean, nice fitness room.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Anneke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Yoana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023

10/10 Fremragende

Dona Lilly

Overnattede 3 nætter i september 2023

2/10 Forfærdeligt

YeonHo

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

8/10 Udmærket

Xinxiang

Overnattede 1 nat i november 2023

10/10 Fremragende

Taro

Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Takuya

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

10/10 Fremragende

jin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excelent
Overnattede 1 nat i juli 2023

10/10 Fremragende

Mehran

Excellent service and staff
Overnattede 7 nætter i juni 2023

8/10 Udmærket

francesco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2023

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very good place to stay in Surabaya
Overnattede 2 nætter i maj 2023

10/10 Fremragende

rusiani

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staffs are fantastic, friendly and very helpful as well as accommodating
Overnattede 2 nætter i april 2023
Svar fra Yudi Hendarsyah den 3. maj 2023
Dear rusiani,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.Sincerely,General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Overnattede 1 nat i april 2023
Svar fra Yudi Hendarsyah den 3. maj 2023
Dear Anonymous, We recognize your valuable time and appreciate honest feedback you shared on our Expedia. It has come to my attention that the bed mattress and the AC experience has not live up to your overall expectation. On behalf of the hotel team, we apologise for falling short of meeting your expectation.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we will consistently deliver upon guest expectations and we believe one of our senior leader has been connected with you in the property for a recovery. We will do comprehensive discussion among the respective departments to review breakfast processes in the hotel.Once again, thank you for sharing your honest and valuable feedback which has been critical inputs for our team. Although we fell short of meeting your expectations, we do hope you will consider JW Marriott Surabaya on your next journey to Surabaya so that we can deliver the guest experience you deserve.Sincerely,General Manager

10/10 Fremragende

Charissa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super mooi en goed onderhouden hotel met uitstekende service. Het personeel was professioneel en erg vriendelijk. De kamers zijn schoon en ruim en het bed is heerlijk. De faciliteiten zijn ook perfect.
Overnattede 3 nætter i april 2023
Svar fra JW Marriott Surabaya den 14. apr. 2023
Dear Charissa,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Fremragende

Ivan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Overnattede 3 nætter i marts 2023
Svar fra JW Marriott Surabaya Team den 30. mar. 2023
Dear Ivan,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Fremragende

MASASHI

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i februar 2023
Svar fra JW Marriott Surabaya Team den 30. mar. 2023
Dear MASASHI,Warmest greetings from JW Marriott Hotel Surabaya.Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience.It's absolutely delightful to see that you had a fantastic experience with us.It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay!Sincerely,

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
出張にて利用しました
Overnattede 2 nætter i februar 2023
Svar fra Sincerely, General Manager Gaurav Saxena den 24. feb. 2023
Dear Guest,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya.

10/10 Fremragende

Mohamed

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2023
Svar fra JW Marriott Surabaya Team den 30. mar. 2023
Dear Mohamed,Thank you for taking the time to share your valuable feedback on Expedia and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,

10/10 Fremragende

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Overnattede 4 nætter i januar 2023
Svar fra Gaurav Saxena den 2. feb. 2023
Dear Jacqueline,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
プール以外は最高。
エグゼクティブフロアの滞在は最高でした。ただプールは非常に残念。あまりに小さく、デッキチェアも少し。パラソルは破れていて風になぎ倒されてる始末。その点以外はほぼ完璧なサービスだと思います。
Overnattede 3 nætter i december 2022
Svar fra JW Marriott Surabaya den 17. jan. 2023
Dear our special guest,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

10/10 Fremragende

johannes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very friendly
Overnattede 2 nætter i januar 2023
Svar fra JW Marriott Surabaya den 17. jan. 2023
Dear Mr. YohannesThank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

10/10 Fremragende

riccy

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022
Svar fra JW Marriott Surabaya den 17. jan. 2023
Dear Our Special Guest,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.comSincerely,General ManagerGaurav Saxena

8/10 Udmærket

Shinil

Overnattede 1 nat i november 2022

10/10 Fremragende

Cecilia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent Stay!! The staff were outstanding. I was impressed with this hotel on how well the staff were trained. The staff remembered what we liked and our preferences. All our needs, met with a smile. We stayed for a week and literally were treated like royalty. The head chef and sous chef visited us daily for breakfast with different items to try. The buffet breakfast here is outstanding. Not just a continental but a full brunch style buffet. Delicious! We tried the other restaurants as well. We liked the Chinese restaurant and new bakery especially. We had massages at the spa and it was wonderful. Would definitely stay there again!
Overnattede 6 nætter i oktober 2022
Svar fra JW Marriott Surabaya den 17. nov. 2022
Dear Ms Cecilia,Greetings from City of Heroes.Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya.We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing well-maintained facilities is one of our top priorities.It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future.Sincerely,General ManagerGaurav Saxena

10/10 Fremragende

Air

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
breakfast is great and the staff are all friendly and helpful
Overnattede 1 nat i oktober 2022
Svar fra Titien / Reservation Team JW Marriott Surabaya den 24. nov. 2022
Thank you very much and we are looking forward for your future stay

10/10 Fremragende

irfan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2022

10/10 Fremragende

Nanik Purwati

Overnattede 3 nætter i september 2022
Svar fra Gaurav Saxena den 3. okt. 2022
Dear Nanik Purwati,Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely,General Manager

10/10 Fremragende

Michael, Point Cook

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff worked hard to make you welcome. Room was of high quality
Overnattede 1 nat i august 2022
Svar fra JW Marriott Surabaya den 28. sep. 2022
Dear Michael,Thank you for taking the time to share your valuable feedback.We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us.Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch with us.Sincerely,General ManagerGaurav Saxena

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.
Overnattede 1 nat i juli 2022

10/10 Fremragende

Farida M

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Home away from home
This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 * hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively.
Overnattede 1 nat i juli 2022

8/10 Udmærket

Andrew

Synes godt om: Rengøring, service og personale, værelsets komfort
Consider Club Lounge to avoid over crowding
The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.
Overnattede 1 nat i maj 2022

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2022

10/10 Fremragende

Larry P

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The service puts this hotel a step ahead
Great service staff, helpful and very welcoming. Room was in good condition, good bed, no issues. They left some nice treats from their bakery also. The location is within walking distance of the big Tunjungan Mall and there is a convenient place for getting an antigen or pcr test close by.
Overnattede 1 nat i marts 2022

10/10 Fremragende

CHANG IL

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 13 nætter i december 2021

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
good
the service is good but the hotel overload base on opinion and the room too nousy from other room
Overnattede 1 nat i december 2021

8/10 Udmærket

Ernest

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2021
Svar fra JW Marriott Surabaya den 28. okt. 2021
Dear Ernest, Warmest greetings from JW Marriott Surabaya Thank you very much for choose to experience JW Marriott Surabaya for your holiday and also for sharing your experience which is really warmth our hearth. We look forward to be welcoming you back one day soon for another memorable stay here with us at 'your home away from home'. Best Regards,

8/10 Udmærket

Hak Sub

Forretningsrejsende
Synes godt om: Service og personale
JW 메리어트 수라바야 후기
다소 오래되어 보이는 인테리어. 리모델링이 필요해 보이며, 음식은 맛이 좋았으나, 직원들의 서비스가 별로였다
Overnattede 1 nat i oktober 2021
Svar fra JW Marriott Surabaya den 28. okt. 2021
Dear Hak Sub, Warmest greetings from JW Marriott Surabaya Thank you very much for choosing to experience JW Marriott Surabaya for your holiday and also for sharing your experience that you loved our food. We would also like to apologize that the service did not live up to your expectation. This is not in line with other reviews we normally receive and we will discuss your concern with our F&B team so that improvement can be made for your utmost satisfaction. We look forward to welcoming you back to JW Marriott Surabaya. Best Regards,