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Anmeldelser af Ameristar Casino Resort and Spa

4.5 out of 5
Ameristar Casino Resort and Spa
1 Ameristar Blvd, St. Charles, MO

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 532 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 219 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 106 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 84 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 65 af i alt 1006 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Jeff

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024

8/10 Udmærket

Marcus

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Steve, Carol Stream

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
No hot water for the morning shower.
Overnattede 1 nat i maj 2024
Svar fra Ameristar den 22. maj 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 Fremragende

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, easy, and full of stuff to do.
Overnattede 2 nætter i maj 2024
Svar fra Ameristar den 21. maj 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 Forfærdeligt

Michelle

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
Overnattede 1 nat i maj 2024
Svar fra Ameristar den 21. maj 2024
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 Fremragende

Kari

Overnattede 1 nat i marts 2024
Svar fra Ameristar den 21. maj 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Udmærket

Jonah

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
Overnattede 1 nat i maj 2024
Svar fra Ameristar den 21. maj 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 Forfærdeligt

Michael

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
Overnattede 3 nætter i maj 2024
Svar fra Ameristar den 13. maj 2024
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 Fremragende

Matt

Synes godt om: Rengøring
Clean rooms
Overnattede 2 nætter i maj 2024
Svar fra Ameristar den 13. maj 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Margaret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Ameristar den 10. maj 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Udmærket

Angela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
Overnattede 1 nat i april 2024
Svar fra Ameristar den 30. apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 Fremragende

April, New Castle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wet. Ice property, convenience was key!
Overnattede 1 nat i april 2024
Svar fra Ameristar den 30. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Udmærket

Arlett

Rejste med familie
Synes godt om: Service og personale, faciliteter
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
Overnattede 1 nat i april 2024
Svar fra Ameristar den 23. apr. 2024
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 Udmærket

Tammy

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay at the Ameristar.
Overnattede 3 nætter i april 2024
Svar fra Ameristar den 15. apr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Fremragende

Brent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice rooms
Overnattede 1 nat i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ameristar den 12. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Brent

Overnattede 1 nat i april 2024
Svar fra Ameristar den 30. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms do not get cool enough for our temp needs!
Overnattede 1 nat i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 Udmærket

Jeffrey

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Very comfortable beds and linens
Overnattede 1 nat i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Fremragende

Larry, Springfield

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ameristar den 9. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Rex

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
Overnattede 1 nat i april 2024
Svar fra Ameristar den 5. apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 Fremragende

Liz

Rejste med familie
Nice hotel. Good casino. Great neighborhood.
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 1. apr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 1. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

christine

Overnattede 1 nat i marts 2024
Svar fra Ameristar den 23. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Tiana

Overnattede 1 nat i marts 2024
Svar fra Ameristar den 23. apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

Teresa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful, comfortable rooms!
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 1. apr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 Udmærket

Jeanne

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 1. apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 Udmærket

Linda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
Overnattede 2 nætter i marts 2024
Svar fra Ameristar den 29. mar. 2024
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Fremragende

Darrell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 29. mar. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Fremragende

Deanna

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 29. mar. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Fremragende

zella

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everyone was super nice and no problems.
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 15. mar. 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Fremragende

Leonard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was awesome!!
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 15. mar. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 Forfærdeligt

alexis

Rejste med familie
Synes ikke om: Rengøring, service og personale
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
Overnattede 1 nat i marts 2024
Svar fra Ameristar den 15. mar. 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 Forfærdeligt

Rebecca l

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Ameristar den 15. mar. 2024
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 Udmærket

Michelle

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room and staff were great!
Overnattede 1 nat i marts 2024
Svar fra Ameristar St. Charles den 6. mar. 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 Dårligt

Vincenza

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room very dark dirty and dingy. For the price, cleanliness should be a priority
Overnattede 1 nat i marts 2024
Svar fra Ameristar Casino Resort and Spa den 4. mar. 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 Forfærdeligt

Mia

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
Overnattede 1 nat i marts 2024
Svar fra Ameristar Casino Resort and Spa den 4. mar. 2024
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 Fremragende

Tynesha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The new suites are cozy
Overnattede 2 nætter i februar 2024
Svar fra Ameristar den 20. mar. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Fremragende

Kathleen

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk people were exceptional
Overnattede 1 nat i februar 2024
Svar fra Chris J den 26. feb. 2024
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 Fremragende

Britney

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Chris J den 23. feb. 2024
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 Fremragende

Debra

Nice rooms and friendly staff
Overnattede 2 nætter i februar 2024
Svar fra Chris J den 21. feb. 2024
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Fremragende

Emily

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very kind
Overnattede 1 nat i februar 2024
Svar fra Chris J den 19. feb. 2024
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 Udmærket

Matthew

Overnattede 2 nætter i februar 2024
Svar fra Chris J den 19. feb. 2024
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 Fremragende

Adam

Synes godt om: Rengøring, service og personale
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
Svar fra Chris J den 16. feb. 2024
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Fremragende

Rex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
Overnattede 1 nat i februar 2024
Svar fra Chris J den 16. feb. 2024
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 Udmærket

Brenda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
Overnattede 3 nætter i februar 2024
Svar fra Chris J den 16. feb. 2024
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Fremragende

Jason

Overnattede 2 nætter i februar 2024
Svar fra Chris J den 16. feb. 2024
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 Okay

Angela

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Ameristar St. Charles den 8. feb. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay
Overnattede 2 nætter i januar 2024
Svar fra Ameristar St. Charles den 8. feb. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Dårligt

Don

Rejste med partner, Forretningsrejsende
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Staff not very friendly. Stayed 2 nights & they don’t offer housekeeping. Couch in living room area of suite was filthy. Stained & needed to be vacuumed/cleaned. Casino barely has any table games open & the smoking in every area of casino is unbearable. Not a great experience.
Overnattede 2 nætter i januar 2024
Svar fra Ameristar St. Charles den 2. feb. 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.