Thank you for the review, we apologize for the disturbance with our renovations going on, hopefully you are able to give us another try when we are finished and can see what we were able to update within our rooms.

Awesome! Thank you! So glad you enjoyed the stay, next time try one of the 1 or 2 bedrooms, they are much larger and you'll have a balcony and a full kitchen, hope that you can join us again soon!

Awesome! Thank you, we appreciate your feedback and are so glad you enjoyed your time with us, hope to see you again soon!

Great! Thank you, we appreciate your feedback and are so glad you enjoyed your stay with us, hope to see you again very soon!

Thank you! We appreciate your feedback and are so glad you enjoyed the stay, please came back again soon!

Awesome! Thanks for the great review, we appreciate your feedback and hope to see you again soon!

Thank you for your review, we apologized that we did not meet your expectations, if you would like to reach out maybe we can address your concerns and try to improve all of our guests experiences going forward.

Thank you for your review, we appreciate you choosing to stay with us and hope to see you again very soon!

Hello and good afternoon, Regina, hope you are having a wonderful day. So sorry for the mix up on your reservation at our property, sorry that it took some time to get setup in our system. Hopefully for future stays this does not happen again. I will reach out to our valet team to provide better service. Thank you for sharing your feedback as it helps us provide a better stay for our owners, members, and guests.

Hello and good afternoon Ka Chun hope you are having a wonderful day. Thank you for sharing your recent feedback during your trip to Lake Tahoe. I am so sorry that we did not meet the exceptions during your stay, I will be taking this feedback back to our teams to work on solutions to these concerns. We are always trying to provide the up most hospitality for our Owners, members, and Guest.

Hello and good morning Flordeliza hope you are doing well. We are so happy that you had a great time during your visit to Lake Tahoe, thank you for sharing your rating for your stay.

Thanks again Mr. Subia, we appreciate all of your feedback.

Great! Thank you, glad you enjoyed the stay, hope that you can join us again soon!

Thank you! We appreciate your feedback and hope that you can come back and visit us again very soon!

Hello and good afternoon, Kathly, hope you are having a wonderful day. Thank you for sharing your recent feedback during your trip to Lake Tahoe. I am so sorry that you had to experience our Team trying to sell you time shares, and that we lacked room amenities/standards. I’ll be taking your feedback back to our teams as we are always trying to provide the up most hospitality for our owners, members and guests.

Thank you for your review, we appreciate your feedback and apologize for the inconvenience with the T.V. hopefully you were able to enjoy our other amenities and Lake Tahoe during your stay. We do hope that we see you again soon!

Thank you for your review, we apologize that we did not meet your expectations. We do try very hard to keep all of our guests happy and wanting to return, if you would like to reach out to us we would be happy to see if we can improve our guests experience with some constructive criticism.

Great! thanks for the review, we hope that you can come back and visit us again very soon!

Thank you for your review, we apologize that the stay was not as good as it should have been. If you would like to reach out to us we would be happy for the chance to hear some constructive feedback so we can try to improve going forward.

Thank you for choosing to stay with us and for the review, we are glad you enjoyed it and hope to see you again soon!

Thank you for the review and feedback, we will pass this along to our sales and marketing team, we do actually have lots of members that are very happy and have been with us for many years.

Thank you for your feedback, so glad you enjoyed the stay, we'll pass this on to our staff, it's actually unusual, they're usually very happy and out going? Hope to see you again soon!

Hello and good morning Ritesh hope you are having a great day! Thank you for taking the time to share with us your rating, I was hoping to possible ask your for more info on the reason we were scored on the lower end of your rating. We are always trying to improve our hospitality!!!

Thank you! So glad you enjoyed it, hope to see you again very soon!

Thank you for the review and feedback, we sincerely apologize for not getting the blanket, we do try hard to keep all of our guests happy, but obviously failed this time, we will make sure to share this with the team and try to improve, we do hope that you decide to give us another chance and that we see you again.

Thank you for the great review, we're so glad you enjoyed your stay with us and hope to see you again very soon!

Great Thank you for the review, so glad you enjoyed it and hope that you can come visit us again very soon!

Thank you for staying with us and your review, we do appreciate your feedback and hope to see you again soon!

Thank you for the review, we appreciate your feedback, we will definitely pass this along to our Marketing team, sounds like it was a little too much!

Great! Thank you for the great review, hope to see you again very soon!

Thank you we appreciate your review and hope to see you again soon!

Awesome! Thank you, we appreciate your feedback and understand our off site parking is not the most convenient for everyone, unfortunately, being located so close to the lake really limits us with what we can have on site.

Thank you so much for the great review, we appreciate the feedback and hope to see you again very soon!

Thank you! So glad you enjoyed it, please come back again soon!

Thank you! Glad you and your family enjoyed the resort, hope that we'll see you again soon!

Thank you for the review, so glad you enjoyed it and will hopefully see you again soon!

Thank you for the great review, we're so glad you enjoyed your stay with us and hope that we see you again very soon!!

Thank you for the review and feedback, we are actually in the process of switching them all out to LED so hopefully this will not be an issue next time.

Great! Thank you for the review, we hope to see you again very soon!

Thank you for your review, we apologize that we did not meet your expectations, if you would like to reach out to us directly, maybe we can see what happened and hopefully we can improve our guest experience going forward.

Thank you for the great review, we appreciate your feedback and hope to see you again very soon!

Thank you for the review, we appreciate your feedback and will share with our team, we do try our best to keep all of our guests happy and looking forward to coming back.

Thank you so much for the great review, we are so glad you enjoyed your stay and hope we see you again very soon!

Thank you for the review, we appreciate your feedback and will address this with our team, hope that we'll see you again soon.

Thank you for the great review and for choosing to stay with us, we hope that you can come back and visit us again very soon!

Thank you for your feedback, we appreciate your kind words and will share with Lily, we are happy to have her as an employee here.

Thank you for the review, we apologize that we were not able to meet your expectations. We do try our best to keep all of our guests happy, if you would like to reach out directly, maybe we can address your concerns and improve our guest experience.

Thank you for your great review, we appreciate you choosing to stay with us and hope that we'll see you again very soon!

Thank you for your review, we apologize that we did not meet your expectations. If you would like to give us a call we would be happy to hear some constructive criticism so we can try to improve our guest experience.