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Anmeldelser af Hilton Sedona Resort at Bell Rock

4 out of 5
Hilton Sedona Resort at Bell Rock
90 Ridge Trail Dr, Sedona, AZ

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 486 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 273 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 107 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 75 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 60 af i alt 1001 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved this hotel! I wish we could have stayed more than one night. Everything was absolutely perfect!
Overnattede 1 nat i maj 2024
Svar fra Javi den 8. maj 2024
Greetings. Thank you for your kind words. We hope to see you again. Travel safe.

2/10 Forfærdeligt

Guy

Synes godt om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Javi den 8. maj 2024
Greetings. I'm so sorry that you had these issues while you were here. I hope you were able to enjoy Sedona itself. If you would like to talk about your stay, please call the hotel and ask for Javier. Travel safe.

2/10 Forfærdeligt

Guy

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
First day I got here the air conditioning did not work. They fixed this pretty quickly. Than the pull out couch was broken. Manager showed up around 1000 and was able to open. He offered to change rooms but at 1000 it was too late. So he offered us a credit of 75$ and said he would have somebody look at it the next day while we were out. We came back at the end of the day and no one had looked at anything. Someone showed up and took the tape away from the fire monitoring system. Told us there was nothing he could do for the bed. So again I got a call and they offered another credit for our problem. Offered to move is. My wife was sick and already in bed. So I told them no. We would live with the inconveniences. On Monday my wife stayed in bed all day. I took my son out and when we came back we heard hammering and cutting and the floor was vibrating. When I called the front des I was told that the hotel was undergoing renovation. They never told us. You pick Hilton resort and you pay a lot of money because you trust you will be treated well. Not the case. I would not recommend this hotel to anyone.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 8. maj 2024
Dear Guy,Thank you for providing your review. It saddens us to hear about the series of issues that impacted your stay, from the air conditioning and pull-out couch malfunctions to the unannounced renovations. We understand the frustration and disappointment this caused. Your feedback is important to us and we will review our communication regarding maintenance to prevent future guest inconveniences. We wish you safe and happy travels.Sincerely

10/10 Fremragende

Jenny, Rego Park

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay at Hilton Bell Rock. Parking is $20 per day and Shawdow rock dinner was a bit pricey. We thought breakfast at Shadow rock was better than dinner. The rooms were large, a bit dated but had great view of Bell Rock. 5 min walk to restaurants and short drive to many other dining/shopping area. Hotel has an outdoor pool but they also charge daily $35 resort fee. Overall we enjoyed our stay!
Overnattede 4 nætter i april 2024
Svar fra Conner den 23. apr. 2024
Thank you so much for your response! Just to let you know our rooms should be finished updating by 2025! I will also forward your comments to management about the parking and Shadowrock! Thank you for letting us know. We appreciate your feedback and hope you come to stay with us again!

10/10 Fremragende

Ron

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great experience all around! We will definitely be back!
Overnattede 4 nætter i april 2024
Svar fra Javi den 17. apr. 2024
Greetings. Thank you so much for your response. It is nice to hear how much you enjoyed your stay. Travel safe. -Javier

8/10 Udmærket

Pranathi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Conner den 15. apr. 2024
Thank you for your response!

8/10 Udmærket

lillian

Rejste med familie
Synes godt om: Rengøring
.
Overnattede 2 nætter i april 2024
Svar fra Conner den 5. apr. 2024
Thank you for your response!

8/10 Udmærket

Dereck

Rejste med familie
Synes godt om: Service og personale
Great location!
Overnattede 3 nætter i marts 2024
Svar fra Conner den 26. mar. 2024
Thank you so much for your response! We hope you had a wonderful stay and stay with us again soon!

4/10 Dårligt

Jeff

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were very disappointed in the very limited food options. The room was very nice, but why no free internet? And who would pay $10 for a pastry?
Overnattede 1 nat i februar 2024
Svar fra - den 1. mar. 2024
I will forward your complaints to our management. Thank you.

8/10 Udmærket

Sharon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A beautiful facility. But we thought the restaurant was excessively expensive or what you were getting. We finally knew we had to go out outside the facility to get really good food at better prices.
Overnattede 3 nætter i februar 2024
Svar fra Conner den 27. feb. 2024
Thank you so much for your response! I will gladly forward this to our Food and Beverage management! We hope you had a wonderful stay!

10/10 Fremragende

Tammy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i november 2023
Svar fra Conner den 27. feb. 2024
Thank you for your response! We are glad to see that you had a good time! We hope you come to visit us again!

8/10 Udmærket

Rosemary

Synes godt om: Rengøring, service og personale, værelsets komfort
Good but tired
Location was good, a number of restaurants nearby. Room was spacious but tired and could do with an update. Internet worked well.
Overnattede 4 nætter i februar 2024
Svar fra Conner den 19. feb. 2024
Thank you so much for your response! I will forward the recommendation to our management team! Thank you for staying with us and we hope you visit us again!

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely beautiful facility and very convenient, likely the best resort in the Sedona area. This is an expensive property due to the amenities. My only negative is charging for parking $20 per day when the lot is self-park and has ample room. Makes zero sense.
Overnattede 6 nætter i februar 2024
Svar fra Conner den 19. feb. 2024
Thank you very much for your response! I will forward the information about the parking to our management team! We hope you had a wonderful stay and visit us again!

10/10 Fremragende

Kristen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hotel was very accommodating, clean, and had very polite and helpful employees. It had wonderful views of the surrounding mountains. The rooms were clean and well kept, the dinning room had plenty of food options and great room service. The hotels location was in walking distance to restaurants and shops. I enjoyed the star gazing activities and live music during dinner. Would definitely recommend to friends and family and will be returning when we visit Sedona again.
Overnattede 3 nætter i februar 2024
Svar fra Kelli den 16. feb. 2024
Thank you for the wonderful feedback. We enjoyed having you as our guest!

2/10 Forfærdeligt

Pamela

Synes godt om: Overnatningsstedets tilstand og faciliteter
We need paid $259 for five nights. Booked out one night. Came back again again for one night and price was $469. Outrageous!
Overnattede 1 nat i januar 2024
Svar fra Kelli den 30. jan. 2024
Thank you for the feedback.

10/10 Fremragende

Teresa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Kelli den 26. jan. 2024
Thank you for the feedback!

10/10 Fremragende

Ana

Overnattede 2 nætter i december 2023
Svar fra Kelli den 3. jan. 2024
Thank you for the feedback!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotels Is nice and staff was great. They charged to park the car…. Took away from the elegance of our stay. Just add it to the room rate
Overnattede 3 nætter i december 2023
Svar fra Kelli den 3. jan. 2024
Thank you for the feedback!

6/10 Okay

Sibabrata

Rejste med familie
Synes godt om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Kelli den 3. jan. 2024
Thank you for the feedback!

10/10 Fremragende

Jennifer

Overnattede 1 nat i december 2023
Svar fra Kelli den 3. jan. 2024
Thank you for the feedback!

10/10 Fremragende

Emelia

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was lovely and so fun. I do wish their restaurant was better. It had fun activities but the food was expensive and honestly terrible. Everything else - the service and the spa were awesome. Lots of options to dine elsewhere...I would avoid their restaurant.
Overnattede 3 nætter i november 2023
Svar fra Kelli den 28. nov. 2023
Thank you for the feedback!

6/10 Okay

Wendy

Rejste med familie, Rejste med kæledyr
Synes ikke om: Faciliteter
Sedona is beautiful and very expensive all around. We travel a lot, and this resort was very over-priced and underwhelming. The staff at the front desk was wonderful, and we had a mixed experience with customer service in the restaurant. It was an extreme between some very wonderful servers to the most cold and grumpy servers that we've ever expereinced. Especially the coffee bar staff in the morning. All I heard from them was how much they wished they could have called in sick. The room was decent, the beds were comfortable, and for over $400/night, you'd think there would be silverware in the kitchen or hand towels, cups, dishes, or something in the kitchen. I had a spa service, and the massage therapist was great, but the spa itself was concerning. The hot tub wasn't working, the steam room smelled moldy, and it was the most I have ever paid for a massage anywhere. The fitness center, however, was great and our Thanksgiving buffet meal was incredible. Our whole experience was a range from great to shocking or disappointing wherever we were at this resort. I wouldn't choose to stay here again.
Overnattede 4 nætter i november 2023
Svar fra Kelli den 25. nov. 2023
Thank you for the feedback.

2/10 Forfærdeligt

Crew

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Customer Service was awful
Overnattede 1 nat i november 2023
Svar fra Kelli den 23. nov. 2023
Thank you for the feedback.

4/10 Dårligt

Michael

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Nice place to stay, but quite a rip off. Room was 850 / night with 55 dollar per resort fee and then a 18 dollar daily charge for parking. Definitely not worth the price.
Overnattede 4 nætter i oktober 2023
Svar fra Kelli den 4. nov. 2023
Thank you for the feedback!

4/10 Dårligt

David

Synes ikke om: Service og personale
Property is outdated. The room we had in our suite had a view of the parking lot which was about 10ft away and loud. The restaurant food was a joke - I ordered the chicarones appetizer for $20 and it was literally a handful gas station porkrines tossed over guacamole. My medrare wagyu burger was well done and tasteless. The French fries had been fried and refried so they were extra extra old and crispy. Finally, apparently you have to opt in to having your room serviced otherwise they won’t make up your room, but they don’t tell you this during checkin. There are way nicer hotels in the area at a more reasonable rate - will not come back
Overnattede 2 nætter i oktober 2023
Svar fra General Manager den 30. okt. 2023
Dear David,All constructive comments are welcome, and we value your input. We are sorry to hear that you were not pleased with our dining options. In addition, we strive to make our housekeeping policies clear so that our guests know what to expect, and we are sorry to hear about any confusion on this matter. Thank you. Sincerely

10/10 Fremragende

Antonette

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Kelli den 26. okt. 2023
Thank you for feedback!

4/10 Dårligt

Ritesh

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Liked the location. Check-in was delayed as room was not ready till 4:15pm.
Overnattede 1 nat i oktober 2023
Svar fra Conner den 20. okt. 2023
I do apologize for the long wait time. We try to make sure that every room is ready by 4pm and I apologize that we were not up able to have your room ready in time. I will forward your comments to the appropriate managers. Thank you for your feedback.

6/10 Okay

Carolyn

Overnattede 1 nat i oktober 2023
Svar fra Kelli den 4. nov. 2023
Thank you for the feedback!

10/10 Fremragende

Lauro

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn’t like that breakfast wasn’t free at this type of resort and was very expensive, other than that great place to stay at.
Overnattede 3 nætter i september 2023
Svar fra Kelli den 12. okt. 2023
Thank you for the feedback.

8/10 Udmærket

David C

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice pool area. Suites were a little cramped. Dining options on property left a lot to be desired but there were several excellent dining options within h walking distance. 2 warnings to people considering staying here 1. $60 of additional daily fees. Resort fee, taxes and a parking fee that they did not mention at check in 2. This resort is in Oak Creek not Sedona. It is a 20 minute drive to downtown Sedona. It’s a scenic drive so it isn’t terrible.
Overnattede 4 nætter i september 2023
Svar fra Kelli den 8. sep. 2023
Thank you for the feedback.

10/10 Fremragende

Katie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relaxing getaway
Property was beautiful. Had all the amenities we needed and felt luxurious. The views were spectacular! Would definitely stay here again.
Overnattede 3 nætter i september 2023
Svar fra - Ida den 6. sep. 2023
So glad you had a wonderful stay. I have shared you encouraging comments with the rest of our Hilton staff.

4/10 Dårligt

Ratnesh

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i september 2023
Svar fra Kelli den 6. sep. 2023
Thank you for the feedback!

8/10 Udmærket

Leana

Rejste med familie
Synes godt om: Rengøring
Nice tucked away location and clean common areas nice view of Bell Rock from small balcony hotel food overpriced for quality but convenient if you cannot leave resort pool and lounge chairs need updating suite was nice size but four interior doors maybe replace with pocket doors to minimize all the swinging slamming doors AC was not constant and the fireplace remained on at low despite being turned off which contributed to lack of temperature control for the suite
Overnattede 3 nætter i september 2023
Svar fra - Ida den 6. sep. 2023
Thank you for providing feedback regarding your stay. Glad you were able to enjoy a view of Bell Rock. We will update our staff regarding your property and AC concerns. Regarding the flame on the fireplace, it is the pilot light and on year round. We appreciate that you chose Hilton Sedona at Bell Rock for your stay, and hope you will consider staying with us again the next time you are in Sedona.

6/10 Okay

Donna

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Carpet in our room was ripped in different places. The pool lounge chairs had filthy blue covers on them. The bed was uncomfortable and lumpy. They put us in the smallest room possible. Never stay there again
Overnattede 3 nætter i august 2023
Svar fra Kelli den 6. sep. 2023
Thank you for the feedback. I apologize for the disappointing stay with us.

8/10 Udmærket

Thomas

Rejste med familie
Synes godt om: Service og personale, faciliteter
Room was nice and clean. Stairwells and hallways were not quite as clean. Staff was excellent, very friendly and helpful.
Overnattede 3 nætter i august 2023
Svar fra - Ida den 6. sep. 2023
Glad to hear your room was pleasant and staff was friendly and helpful. We will update the Housekeeping staff regarding the cleanliness of the stairwells and hallways.

8/10 Udmærket

Andreina, doral

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2023
Svar fra Conner den 1. sep. 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 Fremragende

James

Rejste med partner
Synes godt om: Faciliteter
The resort is beautiful! The surrounding area is magnificent! Incredible views!!
Overnattede 7 nætter i august 2023
Svar fra Kelli den 30. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Laura

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was clean and perfect. Plenty of delicious restaurant choices nearby. The Hilton poolside bartender recommended a fabulous local emergency dentist to take care of an issue I was having. I cannot thank her enough.
Overnattede 2 nætter i august 2023
Svar fra Kelli den 23. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome Property
Everything was great. Very nice hotel
Overnattede 1 nat i august 2023
Svar fra Kelli den 18. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Rod

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The setting was spectacular. The amenities were great. Particularly enjoyed the pool side bar. My wife had the best message she's ever had.
Overnattede 2 nætter i juli 2023
Svar fra Kelli den 16. aug. 2023
Thank you for the feedback!

4/10 Dårligt

Benjamin

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Worn out property. Needs refreshing.
Overnattede 1 nat i august 2023
Svar fra Kelli den 16. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Zaid

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i august 2023
Svar fra Kelli den 16. aug. 2023
Thank you for the feedback!

4/10 Dårligt

Alexi

Rejste med partner
Synes ikke om: Service og personale, faciliteter
When you in Hilton you expect certain level of service . This Hilton fails at all. Property dated and poorly maintained. Pool is beat. You get towel with hole in it not to mention old and uncomfortable lounge chairs. To top it all - they don’t clean your room if you stay less than 4 days. Terrible! Not coming back to this Hilton. Over $300 per night - go to Hyatt down the street.
Overnattede 2 nætter i august 2023
Svar fra Kelli den 16. aug. 2023
Thank you for the feedback!

2/10 Forfærdeligt

Jen

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is loud, with parties going late into the night and police sirens outside.
Overnattede 1 nat i august 2023
Svar fra Kelli den 12. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Heidi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Love our stay here
Stay was great! Friendly staff, great location and nice rooms.
Overnattede 1 nat i august 2023
Svar fra Kelli den 11. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Melinda

Overnattede 1 nat i august 2023
Svar fra Conner den 1. sep. 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 6 nætter i juli 2023
Svar fra Kelli den 10. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Evangelina

Rejste med familie
Synes godt om: Faciliteter
Enjoyed the pool area. The hotel provided beach balls and noodles which I thought was nice. Our grandson really had fun.
Overnattede 3 nætter i august 2023
Svar fra Julio den 9. aug. 2023
Thank you for your reply, we greatly appreciate your feedback!

10/10 Fremragende

Danielle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The experience was fantastic!
Overnattede 1 nat i august 2023
Svar fra Kelli den 7. aug. 2023
Thank you for the feedback!

10/10 Fremragende

Alma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Our hotel suite was beautiful! The jet tube was amazing! We will definitely be coming back. Only thing I wish was different was the size of the pool. It’s too small for a big resort.
Overnattede 1 nat i august 2023
Svar fra Kelli den 6. aug. 2023
Thank you for your kind feedback!