San Juan Bautistas Kirke

Dejligt velfungerendeværelse. Dog var udsigten til en lukket baggård. Dejlig morgenbord med alt der kan ønskes. Meget lækker seng med super lækkert sengetøj. Sødt og venligt personale. Central/ gåafstand til katedralen og den gamle by. Kan bestemt anbefales.

Serras is a beautiful property in a perfect location, and the front desk staff were amazing. The rooftop pool and view were amazing. Unfortunately, the room experience was underwhelming for a five-star hotel. The AC didn’t work on my first night, so I slept in the heat. There was debris on the floor when I checked in, and it was still there after housekeeping serviced the room during my two-night stay. The coffee machine spilled grounds everywhere; I left it open for housekeeping to see, but the mess wasn’t cleaned and the coffee pods weren’t replenished. There was no turndown service on the first night, and I had to ask for water because it wasn’t replenished. I appreciated the front office staff and the property, but I expected much better room maintenance and housekeeping from a five-star hotel.