Lejlighedshoteller i Salt Lake City

"Everything was excellent"

"Pros: The property was in a nice location. It was close to the fields we needed to get to for our soccer tournament. The staff was nice and helpful. Our kids liked the game area. The kitchenette was nice and had everything we needed to prepare meals so we didn't need to eat out every meal. Cons: There was a strange smell in the hallway and the unit. We tried leaving the sliding glass door open and airing out the unit, but it didn't help. The pool is extremely small - it had a capacity of 18....

"Very disappointing stay. The office was closed during check-in hours without notice, the kiosk didn't work, and we waited 20 minutes for an employee. Our room door was locked from the inside, the room was dirty with dirty sheets, and I had to clean it myself. The "guaranteed" parking was false—we were told to park over a mile away. During our stay, the fire alarm went off with no staff available to help. Worst of all, customer service never apologized, offered a resolution, or made any effort to...