Hoteller nær Ruff House Dog Park

"Thank you so so much again! Can not wait to come back!"

"Hotel staff was very nice and helpful"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Clean room. Open layout"

"Easy check-in, was able to get early check-in which is plus; bed was comfortable, great amenities. Breakfast had a variety of food and received high praise from kids (a plus plus!). Would stay here again. "

"Room spacious and it was quiet "

"The staff was pleasant and professional. We arrived several hours early before check-in and granted "

"Loved this hotel, it was very neat, comfortable and pretty. In a great location. The staff at the hotel were very nice and friendly. Will definitely come back again."

"Ok"

"This is my go to hotel when staying in Richmond. The location is close to lots of restaurants and shopping. The staff is always courtesy and professional. The rooms are spacious and clean. "

"Very nice and spacious "

"Room was impeccably clean and comfortable. 16th floor member benefits was a nice touch! Perfect location. "

"Check-in was a breeze and woman at front-desk was so helpful. "

"We needed a last minute booking, and all was well. Hotel is clean and staff is friendly"