Villaer i Richmond

"When we arrived, we were informed that even though we had a confirmed reservation there was no room. The reason the cleaning staff had not cleaned the room. So, after a long flight in the rain we were forced to fiend for our selves and find another place to lodge. I now am fully aware that an Expedia reservation at a Hilton property is worth a warm bucket of spit."

"Location is great and the hotel is a value for the price charged. The carpeting in the halls is worn out and dated. The inside of my rooms appears to have been recently remodeled with newer carpet and paint. The exercise room is sparse but at least the facility has one."

"Very Good"

"The property is very new. The area around it near the Henrico convention center is very new and construction is ongoing. Thus, the parking area is confusing. I am sure it will quickly improve as the improvements are completed. Breakfast was good with eggs and sausage/bacon included. I would return."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"saw cockroaches"

"I stayed here for three nights. I thoroughly enjoyed my stay. The staff was helpful and the hotel was very clean. I enjoyed the pool, we had it all ourselves because it wasn’t that hot so we were the only ones there. Breakfast was decent although the beverage machine didn’t work one day and we weren’t offered any alternatives. I would stay again."

"Great stay, no problems"

"check in and breakfast"

"Very friendly and helpful staff"

"Bugs"

"Very clean and good options for breakfast"