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Anmeldelser af Heartland Hotel Queenstown

3 out of 5
Heartland Hotel Queenstown
27 Stanley Street, Queenstown

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 351 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 434 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 158 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 38 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 19 af i alt 1000 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort

8/10 Udmærket

Judy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
We had a lovely stay, the chalet king view room was very nice! Bathrooms could do with a redo, the staff were very friendly & helpful, dinning room was very good
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just great!
Overnattede 7 nætter i maj 2024
Svar fra Amanda H den 15. maj 2024
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you had a great stay with us and we look forward to seeing you again!Kind Regards

8/10 Udmærket

Chloe

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
We enjoyed our stay at Heartlands and the room was comfortable. Some low points were - our room had an allocated carpark in front of our unit, though as we didnt have a car there were multiple cars parked literally right outside our door which felt a bit intrusive. - My allergies were set off as there was quite alot of settled dust on some fixtures - the curtain was hanging off the rail and didnt quite close - there was a large gap in the front door which felt a bit drafty - the bathroom was quite dated and well worn I would stay here again as it was a nice experience, there are just some maintenance issues that could be addressed.
Overnattede 2 nætter i maj 2024
Svar fra Amanda H den 15. maj 2024
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed your stay with us and we do appreciate the feedback on the room cleanliness and the maintenance issues. This have been logged. We look forward to seeing you again!Kind Regards

8/10 Udmærket

Phil

Synes godt om: Rengøring, service og personale
Handy to town comfortable beds
Overnattede 1 nat i maj 2024
Svar fra Amanda H den 9. maj 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels location and our comfortable beds! Kind Regards

8/10 Udmærket

Kathy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A reasonably priced older style property conveniently located for shopping & dining.
Overnattede 1 nat i maj 2024
Svar fra Amanda H den 8. maj 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found us to be a reasonably priced property and enjoyed the hotels location! We look forward to seeing you again!Kind Regards

6/10 Okay

Ryo

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Shower didn’t work at all. Accommodations itself was good.
Overnattede 2 nætter i maj 2024
Svar fra Amanda H den 8. maj 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do apologise for the shower and thank you for bringing this to our attention! It has been logged with maintenance. We look forward to seeing you again!Kind Regards

8/10 Udmærket

Lee

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was great although if you have room 802 you can hear the lift which woke us a few times. We didn’t use the restaurant or bar but looked very nice.
Overnattede 1 nat i april 2024
Svar fra Amanda H den 30. apr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the feedback and look forward to seeing you again!

10/10 Fremragende

Denise

Overnattede 2 nætter i april 2024
Svar fra Amanda H den 9. maj 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! It is greatly appreciated!Kind Regards

10/10 Fremragende

keiko

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
景色が最高
Overnattede 2 nætter i april 2024
Svar fra Amanda H den 21. apr. 2024
Good Evening,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the views and we do look forward to seeing you again!

8/10 Udmærket

KUMIKO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Amanda H den 16. apr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the review!

8/10 Udmærket

KUMIKO

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
スタッフも親切で、バス付で、街中にも近く良かったです。
Overnattede 1 nat i april 2024
Svar fra Amanda H den 13. apr. 2024
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you had an enjoyable stay with us! We look forward to seeing you again!

8/10 Udmærket

Rebecca

Rejste med partner
The hotel is comfortable, staff are fantastic, rooms are dated and old but clean…ish (bathroom needs love) Beds are comfy and the room was large Our room had an amazing view and access to 2 balconys Loved our stay and would again
Overnattede 3 nætter i april 2024
Svar fra Amanda H den 8. apr. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you found the hotel comfortable and our staff to be fantastic! We are so pleased you overall had a good stay and we do thank you for the feedback on the bathrooms. We look forward to seeing you again!

10/10 Fremragende

Mickie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ventilation was my lack of source, overall fantastic
Overnattede 2 nætter i april 2024
Svar fra Amanda H den 8. apr. 2024
Good Morning,Thank you so much for taking the time to leave us a review! We so pleased you found us overall fantastic and we do apologise for the ventilation, it has been passed on to maintenance. We look forward to seeing you again!

10/10 Fremragende

Debbie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing negative to say. Property was awesome and amenities on offer excellent
Overnattede 2 nætter i marts 2024
Svar fra Amanda H den 3. apr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the property and amenities on offer! We look forward to welcoming you back!

8/10 Udmærket

gilles

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
une remise a niveau de la salle de bain serait la bienvenue. les petits chalets sont sympas.
Overnattede 1 nat i marts 2024
Svar fra Amanda H den 3. apr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the chalets and we do appreciate the feedback of the bathrooms! We look forward to seeing you again!

10/10 Fremragende

Timothy, Waikanae

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked very central. I didn’t like having breakfast with a bus load of other guests because of the covid risk. A warning to eat at a different time would have been good.
Overnattede 2 nætter i marts 2024
Svar fra Amanda H den 26. mar. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed our central location. Unfortunately we can not always give a heads up as people do come in and eat at leisure depending on their activities for the day. We do understand that it would of been uncomfortable having so many guests around but we do hope the food made up for it! We do look forward to seeing you again!

8/10 Udmærket

Jeremy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Nice spot for a short stay with an easy wander into town. Rooms need some updating & quite noisey overall.
Overnattede 1 nat i marts 2024
Svar fra Amanda H den 26. mar. 2024
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you found us to be a good spot for a short stay and easy access to town! We do thank you for the feedback of the roads and the noise. We do look forward to seeing you again!

6/10 Okay

Karenn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Uncomfortable bed. A lot of road noise. Parking was first come first serve. Showing it's age. Restaurant on site was a positive.
Overnattede 3 nætter i marts 2024
Svar fra Amanda H den 26. mar. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found the bed to be uncomfortable and found there to be a lot of road noise! Yes our parking is a first come first served and we do apologise for the frustration this causes. We do look forward to seeing you again!

8/10 Udmærket

Narendra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My room was close to the main road. A little noisy.
Overnattede 1 nat i marts 2024
Svar fra Amanda H den 14. mar. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found your room to be noisy and we do apologise for this! We do look forward to seeing you again!

8/10 Udmærket

Alan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic views, good facilities and staff but unfortunately road works are disrupting the quiet with night works so roadside rooms are noisy.
Overnattede 6 nætter i marts 2024
Svar fra Amanda H den 13. mar. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the views and the facilities we have. We do apologise for the roadworks but unfortunately they are out of our control. We do look forward to seeing you again!

8/10 Udmærket

Katherine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There are beautiful views from the room and staff was friendly and quick with check in. However, the bed was a bit limp/soft so I didn't love that. Also, the shower had some damage that didn't impact ability to shower but wasn't nice to look at.
Overnattede 1 nat i marts 2024
Svar fra Amanda H den 12. mar. 2024
Good Morning,Thank you so much for choosing o stay with us! WE are so pleased you enjoyed the views and found our staff to be friendly! We are sorry you didn't enjoy the bed and thank you for bringing the shower to our attention! This has been logged with maintenance. We do look forward to seeing you again!

10/10 Fremragende

Carolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was near the event hotel but cost less.
Overnattede 3 nætter i marts 2024
Svar fra Amanda H den 12. mar. 2024
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you had a lovely stay with us and we look forward to seeing you again!

8/10 Udmærket

Anita, Lake Worth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing location!
Overnattede 1 nat i marts 2024
Svar fra Amanda H den 12. mar. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels location and we look forward to seeing you again!

4/10 Dårligt

Michelle

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Per the description parking would be available on site. After arrival found out they had very few parking spaces available & it was first come first serve. Should not advertise parking is available if not available for every customer
Overnattede 1 nat i februar 2024
Svar fra Amanda H den 7. mar. 2024
Good Evening,Thank you so much for choosign to stay with us! While we do provide parking on site we do understand the fustration of it being first come first served. We do thank you for the feedback and look forward to seeing you again!

8/10 Udmærket

Ng

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Amanda H den 7. mar. 2024
Good Evening,Thank you so much for takiong the time to leave us a review! It is greatly appreciated.

6/10 Okay

Masaki, OTSU

Synes ikke om: Overnatningsstedets tilstand og faciliteter
普通に歩いても厳しい坂の上の立地の為、スーツケースを転がしてチェックインした時は苦痛しかありませんでした。しかし、ホテルからワカティブ湖までは数分であり、お洒落なモールも非常に賑やかで便利なモーテルになります。部屋の空調調整が難しく部屋が寒く着込んでベッドに入っています。なかなか空調調整が難しく体調を壊してしましました。
Overnattede 3 nætter i februar 2024
Svar fra Amanda H den 7. mar. 2024
Good Evening,Thank you so much for taking the time to leave us a review! We are sorry you found our heating system difficult to use. We are pleased you enjoyed looking around our town and we look forward to seeing you again!

6/10 Okay

Dominique

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Bien placé pour tout faire à pieds. Hôtel cher.
Overnattede 3 nætter i februar 2024
Svar fra Amanda H den 25. feb. 2024
Good Afternoo,Thanky ou so much for taking the time to leave us a review! Wedo appreciate it.Kind Regards

6/10 Okay

Brigitte

Rejste i en gruppe
Synes ikke om: Service og personale
Wc vétuste chasse d'eau qui reste bloquée
Barre de douche rouillée
Sol troué dans la salle de bains
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Matt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was allocated a room with a firm but comfortable king bed, and a very good shower. This hotel is in a convenient location 5-10 minutes walk from the centre, with free parking. My room was on the ground floor with a view directly into some bushes, and next to the restaurant kitchen, so I was woken early by noise of dishes being moved around. The room description on Expedia says it includes a safe, but this is a lie - the hotel ought to remove that item from the room details - there is only a safe available at reception.
Overnattede 1 nat i februar 2024
Svar fra Amanda H den 22. feb. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We apologise for the miscommunication of the safes and this will be updated. Thank you for bringing this to our attention. We also thank you for bringing the noise to our attention, we have passed this on to the team. We look forward to seeing you again.Kind Regards

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great view
Overnattede 1 nat i februar 2024
Svar fra Amanda H den 22. feb. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! Weare so pleased you enjoyed the views and look forward to seeing you again!Kind Regards

10/10 Fremragende

Kristin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was clean and close to tourist attractions
Overnattede 1 nat i november 2023
Svar fra Amanda H den 28. jan. 2024
Good Morning,Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels cleanliness and its location. We look forward to seeing you again!Kind Regards

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Cold Water Showers
Not a great stay here. The rooms and bathrooms are dated and could use a refresh. I had multiple issues during my stay. Initially the heater did not work, so they brought a portable heater, but had issues on both days with the shower- the water was cold both mornings and the issue was never addressed by management after multiple calls. I would not stay here again.
Overnattede 2 nætter i januar 2024
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do apologise for the frustration of a cold shower and we do thank you for bringing this and other issues to our attention. We look forward to welcoming you back to show you our improvements!Kind Regards

8/10 Udmærket

Thomas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review. It is greatly appreciated.Kind Regards

8/10 Udmærket

Robyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We look forward to welcoming you back!Kind Regards

8/10 Udmærket

Howard

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Lovely room with a great view but parking in short supply
Overnattede 1 nat i januar 2024
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review. We are so pleased you enjoyed your room and we do understand the frustration of parking. We look forward to welcoming you back!Kind Regards

8/10 Udmærket

Jun

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
街に近くてとても便利です。 泊まった部屋はとても広くて快適でした。
Overnattede 1 nat i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found your room comfortable and we look forward to seeing you again!Kind Regards

8/10 Udmærket

Jun

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
部屋が広く、過ごしやすかった。 街に歩いて行ける立地条件で便利。
Overnattede 1 nat i januar 2024
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the room. We look forward to seeing you again!Kind Regards

8/10 Udmærket

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A good spot to rest up between adventures.
Overnattede 2 nætter i januar 2024
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found us a good spot and enjoyed your next adventure after us! Kind Regards

2/10 Forfærdeligt

HYERAN

Overnattede 1 nat i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you for taking the time to leave us a review. It is greatly appreciated.Kind Regards

10/10 Fremragende

Chen

Overnattede 1 nat i januar 2024
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for choosing to stay with us. We do appreciate the review!Kind Regards

6/10 Okay

Fernanda

Rejste med partner
Synes godt om: Service og personale
Overnattede 2 nætter i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! It is greatly appreciated.Kind Regards

6/10 Okay

Abigail

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Amanda H den 3. feb. 2024
Good Afternoon,Thank you so much for choosing to stay with us. We look forward to seeing you again!Kind Regards

6/10 Okay

Alexa

Rejste med familie
Synes godt om: Rengøring, service og personale
Good place to stay especially with a family as at least our unit had bedrooms on two different floors. The property and units are definitely aged but were clean and in a great location. Perfect for one or two nights.
Overnattede 1 nat i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed our family chalets and enjoyed the location. WE look forward to seeing you again!Kind Regards

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay away!! This place is very unhygienic. Molds everywhere. Smelly rooms…
Overnattede 2 nætter i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you for taking the time to leave us a review! We do apologise for falling short of expectations and we do thank you for bringing this to our attention. We look forward to welcoming you back and showing you our improvements!Kind Regards

8/10 Udmærket

Moonseok

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Amanda H den 23. jan. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! Kind Regards

8/10 Udmærket

Jerry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. 10 min walk to most activities. I had a great mountain/water view. I would recommend
Overnattede 4 nætter i december 2023
Svar fra Amanda H den 27. dec. 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels location to town and enjoyed the view from your room! We look forward to welcoming you back!

8/10 Udmærket

Geoffrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Amanda H den 22. dec. 2023
Good Morning,Thank you so much for taking the time to leave us a review! It is greatly appreciated!

6/10 Okay

Mike

Synes godt om: Rengøring, service og personale
I was in room 806 and it got incredibly hot in the afternoon / evening with no air conditioning. I wont be staying there again especially in summer
Overnattede 2 nætter i december 2023
Svar fra Amanda H den 15. dec. 2023
Good Afternoon,Thank you for taking the time to leave us a review! We are so sorry you didn't have an enjoyable stay with us but look forward to welcoming you back to show you our improvements.Kind Regards

6/10 Okay

Ren

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Car park full, had to parked on street.
Overnattede 2 nætter i december 2023
Svar fra Amanda H den 14. dec. 2023
Good Afternoon,Thank you for taking the time to leave us a review! We do apologise for the frustration of parking but still hope you had an enjoyable stay with us.Kind Regards