2/10
Dirty pools/ Poor maintenance/ No A/C or clean water/ No bottled water for kids/ Rude service/ Stolen items/ Unsafe for children//
I want to share my experience so others don’t make the same mistake. If you're traveling with kids or simply want a worry-free stay, do NOT book this hotel.
At first, everything looked nice—great lobby, food seemed fine. But by 7 PM on the day we arrived, problems began. We paid extra for a beachside suite. The beach wasn't usable due to sargassum, but we were okay with the location. However, the A/C wasn’t cooling. We called maintenance twice that night, and finally at 11 PM, they admitted it was a cold water pressure issue. Instead of moving us, they let us use a different room just for the night. After a full day of complaints, they moved us to another room—only to find the water pressure and shower weren’t working properly either. We stayed anyway because we were tired of moving.
Water stations only had hot water for two days, and we had to walk all the way to the lobby to get it. No bottled water for kids was available—only warm or tap water.
The main pool and kids' pool were filthy. The water level was too low for circulation to work. There were many people, including children, swimming in non-recirculated dirty water. My child got a rash all over his body , a really bad rash that it has to be from the pool because it happened during our stay
We asked about it to an employee at towels station and were told the main pool was under mainte
Yuliet
Overnattede 5 nætter i juni 2025
