Wendy from la Adelita provided great service, so did Ania from the beach bar. They gave us the experience we were hoping from everyone else. The beach was beautiful, but the rooms were horrible. Our first room had holes in the wall, the toilet seat cover was falling off the side, and the AC wasn’t working. We had to get a room change because of this. Saving up for years and paying $3,000 for a vacation and this being the condition was ridiculous. The workers at the rest of the resort had really bad attitudes. The train workers would do drop offs and pick ups off of the map, ignoring the map, for people that were tipping them. They made us 30 minutes late to our reservation because of this. The salad bar at Portofino was extremely lacking. We experienced second hand embarrassment from how bad it was. We carried a lot of cash for tips on us, but the service was so bad that we barely gave any money out. It was so disappointing. The beach was beautiful, the grounds and landscaping was beautiful, but we will sadly not be back.