2/10 Forfærdeligt
Melissa
12. apr. 2026
Synes ikke om: Rengøring, service og personale
This hotel did not meet my expectations.
As a new/renovated hotel I expected a better experience but was left disappointed.
For starters upon check in, our check in employee was frustrated to do our check in. He said the process should have been something done before we arrived at the hotel and online. He proceeded to say it was something he was doing as a courtesy. As a family group, traveling with 4 seniors… it is ridiculous to think our older family members would know how to do an online check in. We also were celebrating two wedding anniversaries there was no congratulations or acknowledgment of that. As a frequent traveler, I thought this was odd.
We then moved forward to our rooms, our rooms were very spacious and newly renovated. The only issue with our room was cleanliness. (See photo of how we found the toilet without even using it)
We then proceeded to pool area, the pool area was horrible. All of the edges of the pool were full of used cups, no staff to clean them up. We told a supervisor and she said someone would come and clean. We stayed in the pool for about two hours more and no one ever cleaned up the area.
There’s a bar at the pool that goes unattended with no staff. I don’t think this is at the fault of the employees since they should schedule an employee in the pool area and one upstairs. This bar also provides the drinks for the buffet so they are always very behind and busy. You have to come out of the pool to get any service. Not to mention, th
Melissa
Overnattede 2 nætter i april 2026
