Udendørsområde

Anmeldelser af BlueBay Villas Doradas - Adults Only - All Inclusive

4 out of 5
BlueBay Villas Doradas - Adults Only - All Inclusive
Playa Dorada 538, Puerto Plata, Puerto Plata

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 352 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 297 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 160 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 94 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 102 af i alt 1005 anmeldelser" "

8,0/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

yahaira

Synes godt om: Rengøring, faciliteter
Good service but needs upgrade
Overnattede 2 nætter i maj 2024

8/10 Udmærket

yunia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo fue perfecto asta el último día en chef del restaurante bufé, una persona arrogante y muy mal educado al igual que otro señor mayor que le faltó al respeto a varias personas incluyendo me a mi y el director fue muy amable pero no toman medidas en el desayuno el señor Chef empezó a reírse de mí como diciendo aquí mando yo muy desagradable la verdad
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Raquel, BRONX

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience excellent service
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kelvin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy buenas las atenciones de los empleado
Overnattede 1 nat i maj 2024
Svar fra Yuliana Ventura den 28. maj 2024
Estimado Kelvin,Muchas gracias por haber elegido por haber elegido BlueBay Villas Doradas como su destino de vacaciones y gracias también por haberse tomado un tiempo en compartir su experiencia.Nos sentimos en cantados en saber que disfrutaron de sus vacaciones, por lo que esperamos poder darle la bienvenida nuevamente pronto.saludos cordiales,Yuliana Ventura

2/10 Forfærdeligt

Jessica

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
DO NOT STAY HERE! The pictures you see are highly edited and the people staying here are not the kind of people you want to be around if you are looking to have a relaxing vacation. Very young careless crowd including the staff. We felt very unappreciated and every time we will need something the look on their face was as if we were bothering. Do yourself a favor and stay somewhere else. The hotels next door are way better.
Overnattede 3 nætter i maj 2024
Svar fra Yuliana Ventura den 27. maj 2024
Dear Jessica We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

2/10 Forfærdeligt

Kelvin Jose

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kenia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Gabriel Alberto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El resort es excelente, buena comida, el restaurante chino fue excelente, me encango el snack, aunque habia poca variedad. De la bebida me gustaron los mojitos y la cerveza. El unico inconveniente fue que cuando llegue, me dieron una habitacion con el aire dañado, me queje, mandaron a alguien para arreglarlo, al parecer no tenia solicion, decidiron moverme. En la siguiente habitacion no tenia ni luz. Tuve que coger nuevamente con todas mis cosas para la recepcion y finalmente me dieron una habitacion. Estaba excelente, me encanto. No podria pedir mas, buen aire, cama comoda y todo lo que necesitas en el baño. ¿Que si volveria? Claro que si.
Overnattede 2 nætter i maj 2024
Svar fra Yuliana Ventura den 27. maj 2024
Estimado Gabriel Alberto,Muchas gracias por haber elegido BlueBay Billas Doradas como su destino vacacional.Gracias también por tomarse un minuto de su tiempo en compartir su experiencia.Nos sentimos alegres en leer y saber que luego de realizado el cambio pudieron disfrutar de sus vacaciones, nos caracterizamos por un servicio excepcional. Nos alegramos en saber que disfruto de nuestra gastronomía, los servicios que ofrecemos y de la atención de nuestros colaboradores.Estamos ansiosos de darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

2/10 Forfærdeligt

Quan

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
1st of all i have been to alot of resorts, this by far was the worst. Sheets were dirty, seen roaches in my room, the bed was probably the hardest mattress i have ever slept on in my life, couldn't get a good night slept, the food was more catering to the dominican people, which was fine, they charge for everything, just put it in the price. Staff was great, i mean the 2 that spoke english..the air in my room didn't work, they finally moved me after 2 days ..i will never come back....
Overnattede 2 nætter i maj 2024
Svar fra Yuliana Ventura den 26. maj 2024
Dear Quan, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

10/10 Fremragende

Francisca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Yuliana Ventura den 27. maj 2024
Estimada Francisca,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional.Gracias también por haberse tomado un minuto de su tiempo en compartir su experiencia.Nos sentimos alegres en saber que la disfrutaron al máximo.Esperamos poder darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

2/10 Forfærdeligt

Marinelin

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Yuliana Ventura den 22. maj 2024
Estimada Marinelin,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional.Gracias también por tomase un minuto de su tiempo en compartir su experiencia.Lamentamos que en esta ocasión no pudimos llenar sus expectativas.Esperamos nos brinde la oportunidad de poder asistirlos nuevamente.Saludos cordiales,Yuliana Ventura

4/10 Dårligt

Josefina

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El tiene muy pocas atenciones, mi estancia era de una noche y llegamos al check in a las 1:00p.m. y es a las 3:00p.m. y no nos permitieron entrar sino pagabamos 15 dolares mas por persona y esto solo para comer en un menu muy limitado y las bebidas normales son una porqueria en una propiedad muy vieja, las habitaciones con olor a humedad horrible , a las 12:00 p.m. se le cortan el cintillo y ya no quieren ni atender a uno, lamentablemente deberian mejorar un poco y dar mejor servicio al cliente en los productos y condiciones
Overnattede 1 nat i maj 2024
Svar fra Yuliana Ventura den 20. maj 2024
Estimada Josefina,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional y gracias también por haberse tomado un minuto de su tiempo en compartir su experiencia.Lamentamos los inconvenientes presentados, esperamos en un futuro nos brinde la oportunidad de poder asistirlos nuevamente y cambiar su percepción en relación al Hotel.Saludos,Yuliana Ventura

10/10 Fremragende

Odette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Muy Buena Opcion Calidad/Precio
Overnattede 1 nat i maj 2024
Svar fra Yuliana Ventura den 16. maj 2024
Estimado Odette ,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional, Es un verdadero placer leer sus comentarios y saber que su experiencia vacacional sobrepasó sus expectativas.Nos alegra saber que nuestras gastronomía hicieron que sus vacaciones fueran verdaderamente memorables.Esperamos poder darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

10/10 Fremragende

Eughebel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La comida muy buena y variada, sin dudas volvería
Overnattede 1 nat i maj 2024
Svar fra Yuliana Ventura den 13. maj 2024
Estimado Eughebel,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional, Es un verdadero placer leer sus comentarios y saber que su experiencia vacacional sobrepasó sus expectativas.Nos alegra saber que nuestras gastronomía hicieron que sus vacaciones fueran verdaderamente memorables.Esperamos poder darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

6/10 Okay

Miguel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Yuliana Ventura den 12. maj 2024
Estimado Miguel,Muchas gracias por haber elegido BlueBay villas Doradas como su destino de vacaciones, y gracias también por su valoración. Lamentamos no haber podido llenar sus expectativas cada puntuación es importante para nosotros.Saludos,Yuliana Ventura

10/10 Fremragende

Subhankar, Canton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was hospitable
Overnattede 4 nætter i april 2024
Svar fra Yuliana Ventura den 9. maj 2024
Dear Subhankar,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

10/10 Fremragende

stephanie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very clean, staff and food were great! I enjoyed my stay and would go there again.
Overnattede 3 nætter i april 2024
Svar fra Yuliana Ventura den 8. maj 2024
Dear Stephanie,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Jorge

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024
Svar fra Yuliana Ventura den 9. maj 2024
Estimado Jorge,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino vacacional.Muchas gracias por su valoración, esperamos que nos permita darle la bienvenida y poder cambiar su percepción.Saludos,Yuliana Ventura

8/10 Udmærket

Wellinton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Yuliana Ventura den 7. maj 2024
Estimado Wellinton,Muchas gracias por haber elegido BlueBay Villas Doradas y muchas gracias, y muchas gracias por tomar un minuto de su tiempo y hacer su valoración.Esperamos poder darle la bienvenida nuevamente pronto.Saludos cordiales,Yuliana Ventura

6/10 Okay

Surajit

Rejste i en gruppe
Synes godt om: Service og personale
.
Overnattede 4 nætter i april 2024
Svar fra Yuliana Ventura den 5. maj 2024
Estimado Surajit,Muchas gracias por elegir BlueBay Villas Doradas como su destino de vacaciones.Muchas gracias por su valoración, lamentamos nos haber llenados sus expectativas.Saludos,Yuliana Ventura

8/10 Udmærket

David, Indianapolis

Synes godt om: Service og personale
The pool is nice.
Overnattede 2 nætter i april 2024
Svar fra Yuliana Ventura den 29. apr. 2024
Dear David,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 Dårligt

Khynisha

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
This stay wasn’t terrible, but I do feel like the hotel should be updated a bit more. The outlets didn’t work. The phone in the room didn’t work so we couldn’t call guest services. And they served up cheap liquor… and it needs more amenities…
Overnattede 5 nætter i april 2024
Svar fra Yuliana Ventura den 28. apr. 2024
Dear Khynisha, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regardsYuliana Ventura

10/10 Fremragende

Lissette

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place
Overnattede 3 nætter i april 2024
Svar fra Yuliana Ventura den 26. apr. 2024
Dear Lissette,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 Udmærket

rodolfo

Rejste med partner
Synes godt om: Service og personale
Old but well keep
Overnattede 2 nætter i april 2024
Svar fra Yuliana Ventura den 19. apr. 2024
Dear Rodolfo Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,

4/10 Dårligt

Janelly

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Yuliana Ventura den 12. apr. 2024
Estimada Janelly,Muchas gracias por haber elegido BlueBay Villas Doradas como su destino de vacaciones.Lamentamos muchos no haber cumplido con sus expectativas, Esperamos nos brinde la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

4/10 Dårligt

Edwin

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Food not good. Rooms are old. Poor hot water. Drainage at bath tub very bad. Air condition with too much noise. Very cooperative and helpful staff. Room 2104.
Overnattede 3 nætter i marts 2024
Svar fra Yuliana Ventura den 4. apr. 2024
Dear Edwin,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

Sonia

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Yuliana Ventura den 4. apr. 2024
Estimada Sonia,Muchas gracias por haber elegido BlueBay Villas Doradas y por su puntación.Esperando poder darle la bienvenida pronto.Saludos Yuliana Ventura

10/10 Fremragende

BABATUNDE

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice environment with beautiful view
Overnattede 3 nætter i marts 2024
Svar fra Yuliana Ventura den 3. apr. 2024
Dear Babatunde,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

2/10 Forfærdeligt

Yohanna

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This hostel is a place for people of 70 and 80 years old, not for young people, they don't play good music, you need a waitress, I don't like you, I expected something better
Overnattede 2 nætter i marts 2024
Svar fra Yuliana Ventura den 3. apr. 2024
Dear Yohanna,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

Theresa

This a place that wouldn’t want to revisit. Someone had a key to my room and opened the door. I yelled out why are you opening my door they apologize and then left. The food wasn’t all that, the place should be updated. You had to ask for towels and water.
Overnattede 4 nætter i december 2023
Svar fra Yuliana Ventura den 3. apr. 2024
Dear Theresa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

8/10 Udmærket

Hans

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
War alles sehr gut, außer dass im Badezimmer immer wieder Kakerlaken vorgefunden wurden.
Overnattede 2 nætter i marts 2024
Svar fra Yuliana Ventura den 29. mar. 2024
Lieber KundeWir danken Ihnen vielmals, dass Sie BlueBay Villas Doradas für Ihren Urlaub ausgewählt haben.Im Namen des gesamten Personals unseres Hotels möchten wir uns für alle Unannehmlichkeiten entschuldigen, die Ihnen während Ihres Aufenthalts entstanden sind.Wir betrachten Ihre Kommentare als eine gute Gelegenheit zur Verbesserung. Wir erwarten, dass alle unsere Kunden jedes Jahr wieder in das Resort kommen. Aus diesem Grund ist es für uns sehr wichtig, an den Bewertungen der Kunden zu arbeiten und Lösungen zu finden. Deshalb geben wir alle Bewertungen an unsere Führungskräfte weiter, um Situationen zu korrigieren und zu verhindern. Beste grüße.Yuliana Ventura

10/10 Fremragende

REYES

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The resort was clean quiet walking distance to the beach great staff
Overnattede 2 nætter i marts 2024
Svar fra Yuliana Ventura den 28. mar. 2024
Dear Reyes,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

8/10 Udmærket

Andrea

Overnattede 2 nætter i marts 2024
Svar fra Yuliana Ventura den 17. apr. 2024
Estimada Andrea,Muchas gracias por haber elegido BlueBay Villas como su destino de vacaciones.Muchas gracias también por su valoración.Esperamos poder darle la bienvenida una vez mas.Saludos Yuliana Ventura

10/10 Fremragende

Rochelle

Synes godt om: Faciliteter
Blue Bay doesnt disappoint. The entertainment staff is so much fun had lots of laughs with Jesus and Edwin the Dj. we have been here many times before and we will be back the ocean is amazing, the pools are clean and the food options are also great. We have no complaints we were there to celebrate our anniversary, my birthday and just relax!!! we had the opportunity to try the ala carte restaurants and we enjoyed the seafood and italian the best. thank you Blue Bay for the lovely experience Jacky and Rochelle
Overnattede 6 nætter i marts 2024
Svar fra Yuliana Ventura den 26. mar. 2024
Dear Rochelle,Thank you very much for choosing BlueBay Villas Doradas as your new home away from home!It is a real pleasure to read your comments and know that your vacation experience exceeded your expectations.We are glad to know that you liked our entertainment program which was organized specially for you to enjoy it. Thank you for highlighting our staff, we will share your comments with all them so they can continue offering a personalized and exceptional customer services. We look forward to welcoming you again!Regards,Yuliana Ventura

10/10 Fremragende

RAFAEL, Yonkers

Rejste med familie
Synes godt om: Service og personale, faciliteter
Nice small place ,but the rooms need updates
Overnattede 2 nætter i marts 2024
Svar fra Yuliana Ventura den 3. apr. 2024
Dear Rafael,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Maria

Overnattede 1 nat i marts 2024
Svar fra Yuliana Ventura den 12. apr. 2024
Estimada Maria,Muchas gracias por habernos elegido como su destino de vacaciones, laméntanos no haber llenados sus expectativas.Esperamos nos de la oportunidad de recibirlos una vez mas.Saludos,Yuliana Ventura

6/10 Okay

Ksanthipi

Rejste i en gruppe
Synes godt om: Service og personale
Property let us check in early which was much appreciated. We had requested 2 double beds in our booking and were given one queen bed upon checking, stating we hadn't made it clear with the hotel that we wanted 2, even though our booking stated 2 double beds. However, we were given 2 double beds the next day. Food was not the greatest quality, but the fruit was top notch. Also, alcoholic drinks were just okay. Beach chairs and beach were nice.
Overnattede 3 nætter i marts 2024
Svar fra Yuliana Ventura den 19. mar. 2024
Dear Kssanthipi,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience.We are very sorry for the inconveniences presented, we take into account the suggestions of our guests, they are always subject to availability. And we can read that the necessary changes were made the next day.At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

8/10 Udmærket

Rigoberto

Synes godt om: Rengøring, service og personale, faciliteter
The Hotel needs general maintenance; rooms.
Overnattede 4 nætter i marts 2024
Svar fra Yuliana Ventura den 16. mar. 2024
Dear Rigoberto,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura

4/10 Dårligt

John Paul

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Food was horrible. Drinks were horrible. My fiancé and a couple of other people got sick from the food. Rooms were outdated and not clean. Parts of the resort were also not clean. The entertainment was great and we met a lot of great people. We will not be back.
Overnattede 7 nætter i marts 2024
Svar fra Yuliana Ventura den 16. mar. 2024
Dear John Paul,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

4/10 Dårligt

Richard

Small, fun but very rundown
Overnattede 3 nætter i marts 2024
Svar fra Yuliana Ventura den 10. mar. 2024
Dear Richard,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

John

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hidden fees are the biggest disappointment. 1. WiFi daily fee, per device(It didn’t work half of the time) 2. Guest fee was $82 a person daily, if someone even visits you. 3. Room safe usage fee (Never heard of before) 4. The lobby was the only update part of the property. 5. This hotel is a 3 star tops…
Overnattede 4 nætter i februar 2024
Svar fra Yuliana Ventura den 6. mar. 2024
Dear john,Thank you very much for choosing BlueBay Villas Doradas as your vacation destination.We are very sorry for the inconveniences presented, the information on the cost of Wi-Fi is published, and we verified your reservation and it is for 1 person, and the extra charge for 1 additional person is US82 per person per night.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely Yuliana Ventura

4/10 Dårligt

Douglas LEE

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The most important thing is that the WiFi connection was not working good had to get it redone every day and having to pay 3.00 a day for Internet, that was not working good cutting off in the rooms and not working around the property…. and the rooms was hot water was not working had to call to get out water.. and when it was raining water was dripping in my room and the key card stopped working 3 times and I didn’t have by my phone….. so not a very good place.. we are not recommended to anyone
Overnattede 4 nætter i februar 2024
Svar fra Yuliana Ventura den 5. mar. 2024
Dear Douglas Lee,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura

6/10 Okay

MICHAEL

Rejste i en gruppe
Synes godt om: Service og personale
Relatively nice quiet property. Staff is very nice and tries hard to make sure your stay is enjoyable. The buffet food selection is minimal, and often, things like bacon and ketchup are rare or missing from breakfast. The beach was kept clean, and they have a reasonable amount of beds and sun shades available. This resort did not have any pool or beach drink service which came as a surprise for an all inclusive. Overall our stay was enjoyed, and we felt very safe here.
Overnattede 7 nætter i februar 2024
Svar fra Yuliana Ventura den 2. mar. 2024
Dear Michael,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations.Best regards.Yuliana Ventura

10/10 Fremragende

Susan Marie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were outstanding. The beach was very well maintained. The rooms could use a little updating but were acceptable. Would recommend.
Overnattede 6 nætter i februar 2024
Svar fra Yuliana Ventura den 24. feb. 2024
Dear Susan Marie,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back Yours sincerely,Yuliana Ventura

8/10 Udmærket

Luana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The entertainment staff were excellent.
Overnattede 9 nætter i februar 2024
Svar fra Yuliana Ventura den 23. feb. 2024
Dear Luana,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

6/10 Okay

Bryan

Rejste med partner
Synes godt om: Rengøring, service og personale
Did not approve of $3 per day charge for a safe to store valuables, $3 per day charge if you want internet. Restaurants have charges on foods ,its an "all inclusive " not a "some inclusive " they even had charges on some drinks.
Overnattede 3 nætter i februar 2024
Svar fra Yuliana Ventura den 21. feb. 2024
Dear Bryan,Dear customer, We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement. Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. Thank you once again for your review. Best regards.Yuliana Ventura,

4/10 Dårligt

Suzanne Theresa

Rejste i en gruppe
Synes ikke om: Faciliteter
A very old safe didn’t work. Lights didn’t work and they had cockroaches.
Overnattede 11 nætter i januar 2024
Svar fra Yuliana Ventura den 17. feb. 2024
Dear Suzanne Theresa,Thank you very much for sharing with us about your experience at BBVD resort.Each one of your reviews are highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and confort.Please accept our most sincere apologies for not exceeding your expectations. I would appreciate if you could spare a few moments of your time, to share a more detailed feedback in order for us to improve our level of service and customer satisfaction in the futureRegards,Yuliana Ventura

6/10 Okay

Whitney

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
BlueBay is an older property so you can expect it to be more authentic. The staff was very kind and energetic. The restrooms need complete remodeling as the jets were very dirty and the sink area had an ant issue. Food options were good and I loved how much effort the staff put into decor each night. However, it would be nice to have all restaurants open on the weekend and have a more efficient way to reserve spots before the morning of. The beach area was nice but it was also difficult to get towels each day due to there not being a system in place to keep up with them. The drinks were good, but not strong at all. You must be VIP for premium liquor and have a guaranteed spot at the beach. Also, during our stay they were doing a promotion for a vacation package and attempted to convince us to purchase the package by down talking their very own hotel, BlueBay. They presented it as if it wasn’t a “time share” but it was definitely the same concept, which totally blind sighted us and took up an hour of our time that we simply wanted to enjoy ourselves. Overall, we made the best of it and enjoyed ourselves, but there are improvements to be made.
Overnattede 4 nætter i februar 2024
Svar fra Yuliana Ventura den 14. feb. 2024
Dear Whitney,First and foremost, allow me to greatly thank you for your recent visit to Bluebay Villas Doradas Resort and for sharing your experience.I want to let you know that we are truly concerned with the outcome of your experience and w regret to know that we did not exceed your expectations this time.I am aware our public relations team have sent you a private message for the proper follow up.I truly hope you will grant us the opportunity to welcome you again in the future to present you the improvements reached due to your valuable feedback. Sincerely,Yuliana Ventura

10/10 Fremragende

Curtis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The staff is incredible, very nice and embracing.
Overnattede 6 nætter i januar 2024
Svar fra Yuliana Ventura den 11. feb. 2024
Dear, Curtis,Thank you for choosing Blue Bay Villas Doradas to spend your holidays, and for taking the time to share your experience. We are happy to hear you have enjoyed your holidays and the services we offer. We hope to welcoming you back. Yours sincerely,Yuliana Ventura

4/10 Dårligt

Lisa, New York

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
I used to go to Bluebay all the time 12 years ago. Nothing has been done to enhance or update the property. I was only staying for 3 days and had 3 rooms due to poor keeping of the rooms
Overnattede 3 nætter i februar 2024
Svar fra Yuliana Ventura den 11. feb. 2024
Dear Lisa,We thank you so much for having selected BlueBay Villas Doradas to spend your holidays. On behalf of the entire staff of our hotel we want to apologize for all the inconveniences you have experienced during your stay. We consider your comments as a good opportunity of improvement, our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us. So we share all the reviews with our executives staff in order to correct and prevents situations. Best regards.Yuliana Ventura