3 udendørs pools, gratis hytter, liggestole
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Anmeldelser af Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 out of 5
Sensira Resort & Spa Riviera Maya – All Inclusive
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 694 af i alt 1197 anmeldelser" "
Bedømmelse på 8 − Udmærket. 275 af i alt 1197 anmeldelser" "
Bedømmelse på 6 − Okay. 111 af i alt 1197 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 1197 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 56 af i alt 1197 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Sarbjit, Edmonton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Hannah Clark, Mooringsport

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We traveled with our family (11 year old and 6 year old) in May. The resort was clean and lots of things for kids to do. I felt very safe there with them as the resort is not one of the mega resorts so they were always close by. The food was just okay, I’ve traveled to many Caribbean resorts so I know the normal food quality. The steakhouse was the best restaurant on property and the breakfast buffet was my children’s favorites. My only real issue with the resort is the air conditioning. The room would not cool down lower than 75 and we were there early May so I can’t imagine warmer months. Our friends room was the same so not just an AC issue in our room. Brian was great, he remembered our names and was always getting the kids involved. I would consider traveling here again because I liked how it was removed from the madness of Cancún.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Ali S

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jacob Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2024

10/10 Fremragende

Rajwant

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Tabitha MARIE

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very kind and helpful! Our stay was great!!!
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Kristian, Oakville West

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i maj 2024

10/10 Fremragende

Pris

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fuimos a pasar un fin de semana oara el festejo de mi cumpleaños de mi hija, el personal fue muy servicial y amable, la comida deliciosa, las bebidas muy buenas y la calidad de alcohol q manejan tambien es muy bueno, definitivamente me la mejor opcion para ir en familia, mi hija se divirtio mucho, pars mi el restsruante de cortes fue el mejor, sin duda alguna volveria a resevar.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jamal Darnell

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice vacation spot especially if you have little children. The staff were excellent! Angel at the pool side area amazing. I would definitely recommend
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Cheryl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Kyung Yool

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the whole facility, food from italian restaurant was soso... but everything else was really delicious. Pool area for kids and kids play areas are very good as well. Would definitely come back to relax and let children loose.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Peter

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice clean facility, so much activity for kids, friendly stuff, good restaurants, not too far from Cancun airport, visiting this resort second time with friends. Nice coral reef in front of the property very good for snorkeling. I wish they have water sports activity like kayaking or jet ski it's beautiful Caribbean Sea.
Overnattede 8 nætter i maj 2024

10/10 Fremragende

Ana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Highly recommend
Overnattede 6 nætter i marts 2024

10/10 Fremragende

Juwan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 3 nætter i februar 2024

4/10 Dårligt

Rafael Damian

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was closed restaurants and kids pool
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Dustin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i maj 2024

10/10 Fremragende

Oriada

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i maj 2024

10/10 Fremragende

yosef

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bueno, solo q la playa no tan bonita
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Alma

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El servicio bueno aunque esperábamos un servicio excelente porque había muy poca gente, mandaron un comunicado que no estaría abierto el Kids club del 6-11, salimos el 13 y seguía cerrado. El personal de entretenimiento y kids club excelente Migue, Pao, Viri, marines, Lina, Bell boy Tony y Oliver mesero en el buffet todos ellos felices de hacer su trabajo. Es la 2da visita en el hotel y estamos seguros de regresar. Extrañamos la fiesta Neón en la Disco!
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Gicela

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El personal muy amable y atento
Overnattede 2 nætter i maj 2024
Svar fra SENSIRA den 13. maj 2024
Apreciada Gicela,Gracias por elegir Sensira Resorts and Spa como anfitrión para sus vacaciones y por tomarse el tiempo de compartir con nosotros la reseña de su reciente estancia con nosotros.Fue un gran placer haberlo tenido en Sensira y esperamos que su próxima vista sea muy pronto.Saludos cordiales,

2/10 Forfærdeligt

Selene

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a bad experience with our stay. Worse customer service there was so many bad things to say. We pay for a Ruby room and it was not worth it at all. It was my husband bday and it was a really bad experience. I do t recommend to no one.
Overnattede 5 nætter i maj 2024
Svar fra SENSIRA den 11. maj 2024
Dear Selene,We appreciate your most sincere review of the Sensira Hotel. We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.In spite of the displeasure and inconvenience you experienced during your stay, we hope you will visit us again to change the perspective you took and again an apology.

10/10 Fremragende

Javier

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra SENSIRA den 11. maj 2024
Dear Javier Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

4/10 Dårligt

Kristyn

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Its okay not the best choice for couples. Hotel is fairly new and they have a-lot of potential but long way to go. Will definitely not stay again me and my husband booked extra excursions just to avoid being at the hotel they have no entertainment throughout the day was just boring. The food is mediocre. We have stayed in other hotels where they pay attention to the reason for your stay welcome you with drinks etc this hotel has none of that and the food was basic. Felt i wasted my money but tried to make the best out of it.
Svar fra SENSIRA den 10. maj 2024
Dear Kristyn,We appreciate your most sincere review of the Sensira Hotel.We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.In spite of the displeasure and inconvenience you experienced during your stay, we hope you will visit us again to change the perspective you took and again an apology.

10/10 Fremragende

Bianca Laos

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is amazing!!! Family oriented and also great for those traveling without kids. Chose this hotel for a birthday/mini getaway week with my parents (their first all inclusive) and my 4 year old daughter, my daughter loved the kiddie pool/ family pool, my parents were so blown away with the staff and their amazing service they are planning to return very soon. So many activities for kids and adults including pool Zumba, had such an amazing experience, food was also great and very diverse. Amazing definitely recommend!!
Overnattede 4 nætter i april 2024

10/10 Fremragende

Erikela

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We like this resort and we enjoy this vacation.
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 10. maj 2024
Dear ErikelaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Fremragende

DINORAH HERRERA

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra SENSIRA den 11. maj 2024
Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

8/10 Udmærket

Aleris

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Overall we had a great time and the property had enough amenities that our two girls (1.5 and 4 y.o) were kept busy and having fun regularly. The food was good but the restaurants were obviously better than the buffet. The children’s trampoline area definitely needed those foam blocks removed for new ones and the water slide activity area needed renewing aswell. It had mold and was all discolored. Much of the damage was probably done by nature but it still looked pretty beat up. I also found that the staff watching the kids seems un enthusiastic when it came to watching the kids. I would go again but only if the price was lower. I don’t think the price we paid matched the quality. Overall it is a Good place to stay just not extremely special. It was always kept clean and leadership was kind and helpful.
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 10. maj 2024
Dear Aleris, Thank you very much for taking the time to leave us a comment. We are happy that you enjoyed the services offered during your stay. We work hard to provide the best experience for our guests. Your compliments mean a lot to us. However, we regret that you had some inconveniences during your stay, we appreciate your recommendations as they will allow us to improve the aspects mentioned and thus improve our services.Best regards.

6/10 Okay

Dragan

Rejste med partner
Overnattede 6 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Dragan We would like to know what your experience was with us. Best regards

8/10 Udmærket

Olga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was in Sensira with two kids, 9 and 12 y.o. in the last week of April. The weather was very good compared to Toronto. The sea was hot, as we like. The one thing that was not too pleasant was seaweed close to the beach area.
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 10. maj 2024
Dear OlgaWe appreciate your most sincere comments about Sensira Hotel.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.The sargassum issue is really an issue, since it is something we cannot control, however, we are working to keep all our beaches cleaner, we are taking the corresponding measures to achieve this. Best Regards

8/10 Udmærket

Ema Christine

Overnattede 3 nætter i april 2024

10/10 Fremragende

ESTEFANIA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gustó mucho el trato de la gente que trabaja en el lugar. Muy serviciales y amorosos.
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 10. maj 2024
Estimada Estefania, Gracias por elegir Sensira Resorts and Spa como anfitrión para sus vacaciones y por tomarse el tiempo de compartir con nosotros la reseña de su reciente estancia con nosotros.Esperamos que nos visiten pronto nuevamente, Saludos

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Resort was very clean and the staff were amazing! Especially our Amigo Robert who repeatedly went out of his way for me and my family. We went in mid April and there was a lot of sea-weed on the beach which was not optimal. The water itself was calm, but not great if your kids like playing in the waves or boogie boarding. There is a great snorkeling reef just a 5 min boat ride from the resorts beach. The restaurants were all great with many options.
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Michael We appreciate your most sincere comments about Sensira Hotel.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.The sea-weed issue is an issue because it is something that we can not control or prevent, sometimes it is all clean and clear and there are days that are not so, however, we are working hard to have as clean as possible our beach, both as manpower and machinery. Best regards

10/10 Fremragende

Yosue

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Yosue Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best regards

4/10 Dårligt

Brandi

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra SENSIRA den 11. maj 2024
Dear BrandiWe would like to know what your experience was with us.

8/10 Udmærket

Nicole Elizabeth

Overnattede 7 nætter i april 2024

10/10 Fremragende

Hazel Anne Villalobos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Hazel Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear JessicaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Fremragende

Sandra

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love this resort , perfect for kids and quiet
Overnattede 3 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Sandra Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best Regards

10/10 Fremragende

Ryan, New York

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible place, food was amazing and plenty for kids to do.
Overnattede 4 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Ryan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Fremragende

Nik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Nik Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Fremragende

Joseph M

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i marts 2024
Svar fra SENSIRA den 11. maj 2024
Dear Joseph Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Fremragende

Moleak

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was great the food was great I’m definitely coming back again my kids love it ‼️
Overnattede 3 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Moleak Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Fremragende

Justin Allan

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great setup for parents and kids. We really enjoyed the kids adventure area because it allowed us to get our daily workout in without having to do it in shifts. Overall the resort and staff was heavily focused on the kids. It was a great week stay.
Overnattede 6 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Justin AllanThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

8/10 Udmærket

Rony

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good staff people really nice the things I don’t like is there’s no activities after 10 pm and the beach I couldn’t enjoy the beach because off seaweed
Overnattede 4 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Rony Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.The sea-weed issue is an issue because it is something that we can not control or prevent, sometimes it is all clean and clear and there are days that are not so, however, we are working hard to have as clean as possible our beach, both as manpower and machinery.

10/10 Fremragende

Bienvenido

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My stay was a outstanding experience. Staff was great with exceptional customer service .
Overnattede 2 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Susan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Fremragende

Freddy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel i ever been!
Overnattede 3 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Freddy Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

8/10 Udmærket

Oleg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra SENSIRA den 11. maj 2024
Dear Oleg We would like to know what your experience was with us.