Thank you for your 5 out of 5 rating.

Thank you for your beautiful review. We are sorry to see that some staff did not provide the best service possible.

Thank you for your 5 out of 5 review. We are happy to see you enjoyed our attentive service.

Thank you for your great review. Our pool is large enough to handle many guests but even better to enjoy with less guests.

Thank you for your beautiful review. Please don't wait too long to return.

Thank you for your review. We are very sorry to see that you did not have a proper guest experience at the resort. Housekeeping has been sent to check the bedding in the suite you stayed in. We have received no other complaints about that suite. We are checking to see what you ate at the restaurants as well.

Thank you for your happy review. Yes, the shuttle to our sister properties on the island is convenient.

We are sorry to see that you only had a 3 out of 5 stay with us. We will work immediately to provide more consistent beach service.

Thank you for your 5 out of 5 rating.

Thank you for your great review.

Thank you for your wonderful review. We will make sure to recognize Jane for her wonderful work.

Thank you for your 5 out of 5 rating.

Thank you for your excellent review. We would also love for you to return in the future.

Thank you for your wonderful review.

Thank you for the lovely review. The housekeeping staff work very hard to keep the entire property as clean as possible. We are happy that you enjoyed the full American breakfast buffet.

Thank you for your 5 out of 5 rating.

Thank you for your beautiful review. We are happy to see that you enjoyed every part of the resort and excursions that leave right from the beach.

Thank you for your beautiful review. Yes, The Palms has a great spot on one of the widest parts of Grace Bay Beach.

Thank you for your 5 out of 5 rating.

Thank you for your beautiful review. The staff enjoy helping our guests have the best stay possible with us.

Thank you for your outstanding review. We will recognize Eddy for his great work. We hope you and your family don't wait too long to return.

Thank you for your very good review. We did have an unacceptable towel supply issue this past week and apologize that it affected your stay with us. We are taking steps to avoid the issue in the future.

Thank you for your great review and 5 out of 5 rating.

We are very sorry that you did not have a proper Palms experience. We appreciate that you responded to our email. We will use your comments for training with our staff.

Thank you for your review. I am sorry to see the service issues you experienced. We will point out your comments to the staff for training purposes. I do want to note that our complimentary breakfast is a full American breakfast buffet with an omelet station.

Thank you for your 5 out of 5 rating. The staff do make the difference to provide a 5 out of 5 guest experience.

Thank you for your very nice review. We are sorry that you did not receive the proper level of Palms service that so many of our guest's experience. We hope you return to give us the opportunity to try again.

Thank you for your gorgeous review. We work hard to keep The Palms a special oasis on the best beach in the Caribbean.

Thank you for your 5 out of 5 rating.

Thank you for your 4 out of 5 rating. We wish you had a 5 out of 5 stay.

Thank you for your 5 out of 5 review. We are starting a suite renovation project later this year and will be making the bathtubs more accessible and safer.

Thank you for your awesome review. We will make sure to recognize Jane for her delightful work. Your comment about almond milk will be passed along to the F&B Managers.

Thank you for your very good review. We hope you don't wait too long to return for another stay with at The Palms..

Thank you for your very friendly review. We will recognize Jane for her exceptional work.

Thank you for your outstanding review. The staff work hard to make sure very guest receives the best service possible. The pool team works diligently to maintain the pool.

Thank you for your beautiful review. The Palms is located on one of the best spots on beautiful Grace Bay Beach.

Thank you for your very nice review. All the staff especially housekeeping work very hard to keep the entire resort clean. We always have enough pool chairs for all of our guests.

Thank you for your luxurious review. We are not sure where you walked to as there are only other resorts in the area around The Palms.

Thank you for your review. Please return for another great time real soon.

Thank you for your 10 out of 10 rating.

Thank you for your beautiful review. We will make sure to recognize Dywan for his good work. We will address the attentive issue with the F&B Manager. We hope you return for another visit soon.

Thank you for your review. We are sorry to see how cats ruined your dinner. We are addressing this issue.

Thank you for your 10 out of 10 rating.

Thank you for your beautiful review.

Thank you for your 5 out of 5 rating. We are thrilled to see that you enjoyed everything about the resort.

Thank you for your 5 out of 5 rating.

Thank you for your excellent review.

Thank you for your review. We are very sorry to see that the staff didn't provide you with a proper Palms experience. We would like you to reach out to us so we can address the specific service failures.

Thank you for your beautiful review. For your next visit, you can stay for 10 days.

Thank you for a beautiful and great review. The property is located on one of the best spots on Grace Bay Beach.