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Anmeldelser af Augustine, a Luxury Collection Hotel, Prague

5 out of 5
Augustine, a Luxury Collection Hotel, Prague
Letenska 12/33, Prague

Anmeldelser

9,8

Enestående

Bedømmelse på 10 − Fremragende. 125 af i alt 143 anmeldelser" "
Bedømmelse på 8 − Udmærket. 12 af i alt 143 anmeldelser" "
Bedømmelse på 6 − Okay. 3 af i alt 143 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 143 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 143 anmeldelser" "

10/10

Rengøring

9,8/10

Service og personale

9,4/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Racheal

Overnattede 6 nætter i januar 2024

10/10 Fremragende

Lindsay

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are 10 Star, It’s a exceptional hotel with Warm and Friendly Staff who make you feel like family. Breakfast, food , Conceirge and room all to a exceptional standard.
Overnattede 6 nætter i januar 2024
Svar fra Julie Hlavacova - Quality Manager den 22. jan. 2024
Dear Lindsay, thank you very much for finding the time to leave us a feedback and rating. We are happy to hear that our staff made you feel like a family and that even the other aspects of your stay were up to your liking. I will be most definitely sharing your kind words with the rest of our team. Thank you again - and if you ever plan to visit Prague again, we will be welcoming you with open arms! On behalf of the Management team Julie Hlavacova - Quality Manager

10/10 Fremragende

Younghoon

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Julie Hlavacova - Quality Manager den 10. jan. 2024
Dear Younghoon, we are delighted to hear you had a wonderful stay with us. We are looking forward to welcoming you back in the future!

10/10 Fremragende

salvador

Overnattede 1 nat i september 2023

10/10 Fremragende

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property ! Staff was over the top amazing and rooms lovely. Would stay here everytime!
Overnattede 3 nætter i september 2023
Svar fra Julie Hlavacova - Quality Manager den 2. okt. 2023
Dear Kim, thank you so much for a wonderful comment regarding our property and staff. Be assured that I will personally share your feedback with them. We will be always happy to welcome you back!

8/10 Udmærket

KIRAN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quaint, quiet, elegant. Very polite, attentive staff.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Brooke

Overnattede 1 nat i maj 2023

10/10 Fremragende

Rajiv

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Augustine was a terrific place to stay in Prague. The room was great (and spacious). The staff (especially the morning restaurant crew) was very nice. The hotel itself felt nice - not too big and a nice oasis. The location was a huge plus - access to all of Mala Strana was fantastic, and yet getting across the bridge(s) to Old Town was very easy.
Overnattede 5 nætter i marts 2023
Svar fra Lucas den 12. apr. 2023
Dear Rajiv, Warmly greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for your stay in our beautiful property and for finding time and share your experience.We are honored to hear that you have enjoyed the breakfast at Augustine Restaurant.Our chef and his team pay attention to choose fresh ingredients from local small farmers as the quality and sustainability is very important for us.Dear Rajiv, Thank you very much once again for your feedback. We will be looking forward to create a memorable experience at Augustine with direct connection to the 13th century St. Thomas’s Church and Augustinian Monastery. Have a lovely day! Kindest Regards from Prague!

10/10 Fremragende

Hilary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was beautiful and the rooms were elegant and well appointed. The heated bathroom tile floor was a plus for our January stay. Staff were very pleasant and helpful.

10/10 Fremragende

Jessica, Cupertino

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our dinner was superb. Fresh ingredients, cooked to perfection and beautifully presented.
Overnattede 3 nætter i oktober 2022
Svar fra Gabriela Ditetova den 25. okt. 2022
Dear Jessica, Greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for finding time and share your experience. We are honored to hear that you have enjoyed the dinner at Augustine Restaurant. Our chef and his team pay attention to choose fresh ingredients from local small farmers as the quality and sustainability is very important for us. Thank you very much once again for your feedback. Looking forward to see you soon. Warm regards,Gabriela DitetovaGeneral Manager

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel staff went above and beyond in greeting us upon arrival. We were offered a welcome drink and we were greeted not only by the reception desk staff, but also the hotel manager an concierge. The hotel is built inside a former monestary and maintains some of the original architectural elements. Our room was quite large as wall the beautiful marble bathroom. Overall, a very comfortable stay.
Overnattede 4 nætter i oktober 2022
Svar fra Gabriela Ditetova den 25. okt. 2022
Dear Robert, Greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for sharing with others such a nice feedback. It was our pleasure to meet you at our property. The rich history is all around, and we are honored to share it with our guests. Looking forward to your next stay with us. Wish you all the best. Warm regards, Gabriela DitetovaGeneral Manager

10/10 Fremragende

G Edward

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was most comfortable, the staff was extremely helpful and courteous, and the location was convenient.
Overnattede 3 nætter i august 2022
Svar fra Gabriela Ditetova den 22. sep. 2022
Dear Edward, thank you very much for such a nice review. We are honored that you have chosen our hotel. It warms our hearts that we could help you to enjoy your entire stay to the fullest. Looking forward to your next visit. Have a nice day. Warm regards,Gabriela Ditetova General Manager

10/10 Fremragende

Lucia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is a great luxurious hotel property. We like it’s style and it’s quality. It is not your contemporary type but solid excellence. The staffs are very well trained, professional, courteous and helpful. This culture goes from front desk, to restaurant, bell, concierge and housekeeping, love it love it. We shall be back at no time
Overnattede 5 nætter i juli 2022

6/10 Okay

Roberto Mario

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Jantar no bar e o restaurante não ter aberto sem nenhum motivo (não houve explicação)
Overnattede 2 nætter i maj 2022

10/10 Fremragende

Carol

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property itself is historic and charming but it was the service provided by all of the staff that set this property apart.
Overnattede 1 nat i maj 2022

10/10 Fremragende

Igor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic hotel set in an old monastery.
Overnattede 3 nætter i april 2022

10/10 Fremragende

Michael, london

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great hotel
Overnattede 3 nætter i april 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The place was great - close to everything and had a fabulous breakfast. The staff were also very helpful and we really enjoyed our stay.
Overnattede 3 nætter i marts 2022
Svar fra Augustine Team den 31. mar. 2022
Thank you for your warm words, looking forward to welcome you again

10/10 Fremragende

Andrew

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Augustine is hands-down one of the loveliest hotels I’ve experienced. Ever. The former-monastery property and the rooms are gorgeous. The staff is incredibly warm and professional. And the food and the bar are top-notch. And it’s right near all the action of Old Town but secluded from the craziness. Absolutely a 5-star experience.
Overnattede 3 nætter i marts 2022

10/10 Fremragende

Christopher, Cardiff

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Truly exceptional property, amazing staff, luxury throughout
Overnattede 2 nætter i februar 2022
Svar fra Augustine Reservations den 1. mar. 2022
Dear Christopher, thank you for your feed back. We are glad that you have enjoyed your stay and will be glad to welcome you again Yours truly

10/10 Fremragende

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great spot
Great spot, some of the services are not back due to COVID but generally a great place
Overnattede 3 nætter i november 2021
Svar fra Augustine Reservations den 31. jan. 2022
Dear Andrew, Thank you for review. We will be glad to host you again Best regards

10/10 Fremragende

Lauren

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful Augustinian Monastery in a great location in Prague. Staff was wonderful!
Overnattede 3 nætter i november 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastiskt läge och service!
Overnattede 3 nætter i september 2021

10/10 Fremragende

Hercel Harounian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful staff, which is unlikely for Prague. Great breakfast. Easy walk to Old Town.
Overnattede 4 nætter i september 2021

10/10 Fremragende

wioletta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021

10/10 Fremragende

Alycia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A gem of a hotel - highly recommend
This hotel is amazing! The grounds and rooms are beautiful and the staff is wonderful. We were upgraded to a deluxe room because of my Marriott Bonvoy account and couldn’t have been happier. The room and bathroom was huge, with a lovely view of the courtyard. The room had a king bed and desk and chaise lounge. Even with all the furniture it felt spacious. And the bathroom had double sinks, a soaking tub, rainfall shower and bidet. We received breakfast for free because of the hotels.com package and it was excellent. All of the staff were gracious and accommodating. I had mentioned it was my birthday and they had a delicious chocolate cake waiting for me in the room. In terms of location, it’s situated on the castle side and close to everything. It is right near the tram tracks so need to be a little careful when walking around. However, when you’re in the hotel you’d have no idea you were on the tram line. It is one of the quietest hotels I’ve ever stayed at. I would highly recommend staying here and will definitely be doing just that on my next trip to Prague. Rarely do you come across a place like this, that has no fault. It is a true 5 star experience.
Overnattede 4 nætter i september 2021

10/10 Fremragende

Gordon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Augustine Prague - a real gem
Augustine is a wonderful luxury hotel very close to St Charles Bridge. The staff are all wanting to assist, the meals are great and the room was very comfortable.
Overnattede 2 nætter i august 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super Service, tolle Lage, super Ambiente. Rundum super
Overnattede 2 nætter i februar 2020

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Service og personale
The reservation staff is very rude and unreasonable. The communication comes nothing close to a luxury hotel standard and disregard the fact that this is hospitality business. She was neither helpful nor willing to help. In the end, she even stated the she was instructed by the Head of Revenue to behave as such and suggested we should contact him instead.
Overnattede 2 nætter i januar 2020
Svar fra Lucie Bergerova den 13. jan. 2020
Dear Guest, Thank you for taking the time to share your feedback. It is our goal to exceed your expectations in every way possible and I would like to apologize that your experience was not up to the standard. As a Luxury Collection hotel, we pride ourselves in providing a great experience to all of our guests and that was clearly not the case for you. If your future travel plans bring you to the Prague, I would hope you would give us another opportunity to exceed your expectations. If we can be of any further assistance, please feel free to reach out to us. Kind Regards Lucie Bergerova PR Manager

10/10 Fremragende

Hala

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
The hotel was amazing loved every bet of it .yet one staff at the reception was not helpful not pleasant her name was jiji.
Overnattede 3 nætter i januar 2020

10/10 Fremragende

Jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nästan perfekt!
Mycket snyggt, trevligt och välbeläget hotell med trevlig och förekommande personal. Vår enda invändning rör hotellets spa. Spa-receptionen visste inte om/när de hade tider och levererade besked som inte stämde med givna förutsättningarna. Det kändes rätt valhänt och det verkade tydligt att man var beroende av utomstående terapeuter som man inte hade kontroll över. Enda invändningen mot ett annars utomordentligt hotell.
Overnattede 4 nætter i december 2019

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es war alles mehr als perfekt. Wir werden wieder in diesem Hotel gehen
Overnattede 3 nætter i december 2019

10/10 Fremragende

Dr Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top Ambiente , zuvorkommendes freundliches Personal , Top Service , gute Lage , allerdings bei Anreise schwer zu finden, insbesondere in der Nacht
Overnattede 3 nætter i november 2019

10/10 Fremragende

Sergey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Molly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel! Will return!
Gorgeous property! Staff was great!
Overnattede 3 nætter i oktober 2019

8/10 Udmærket

svetlana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2019

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The morning waiter staff was neglectful on each day except the last day. It was then they were attentive and very accommodating in every way. Can’t figure that out
Overnattede 5 nætter i september 2019

10/10 Fremragende

은규

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
최고 호텔의 품격
수도원 건물을 쓰고 있는 고풍스럽고 고급스러운 호텔입니다. 2일 숙박에 아주 만족해서 다른 분들에게도 추천하고 싶습니다. 특히 호텔 레스토랑이 분위기, 음식 등이 아주 좋아 꼭 가 보셔야 할 곳입니다.
Overnattede 2 nætter i august 2019

10/10 Fremragende

gilbert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2019

10/10 Fremragende

Robyn

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked everything about the Augustine. The staff was so acomodating. One staff member that really stood out was Dan. He gave us an overview of the hotel and Prague in general upon check in and was always there to help with any needs throughout the week. Excellent employee! Our room was always clean, as was the hotel and grounds. We had drinks, a brunch and some dinners there and the food was very good. The location of the hotel was safe, clean and accessible to many of the Prague hot spots. Things close by were the Charles Bridge, the Prague boats, the Prague castle and more. Absolutely wonderful experience at the Augustine. We would highly recommend.
Overnattede 6 nætter i august 2019
Svar fra Lucie Bergerova, PR Manager den 13. jan. 2020
Dear Robyn, thank you very much for your kind response. I am delighted to read that you enjoyed your stay in Augustine. I hope we will have a chance to welcome you again soon.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juli 2019

10/10 Fremragende

Adrian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
todo excelente
todo excelente
Overnattede 2 nætter i juli 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved that it was super close to Old Town without being in the midst of the busy Prague tourist district. We had a problem with a noisy room initially but it was so quickly resolved that I cannot be critical. We ended up in the original Monastery part of the hotel which made if that much more special. We really loved this hotel and would happily recommend it.
Overnattede 2 nætter i juli 2019

10/10 Fremragende

ricardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bien ubicado en Praga
Muy buen hotel, recomendable en praga, muy bien ubicado, excelente habitacion y atencion
Overnattede 2 nætter i juli 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Peaceful yet central excellent staff good breakfast
Overnattede 3 nætter i juni 2019

10/10 Fremragende

Karla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2019

10/10 Fremragende

Erik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay!
From the moment we arrived the hospitality was fantastic, we upgraded our room for a view of the castle, after the concierge showed us available rooms, apparently I didn’t book a room with a view, oh well. Since this was our first visit to Prague I thought it was well worth it! Room was extremely comfortable and well appointed, location couldn’t have been better, as well as providing a welcome relief from the crowds of tourists and the staff were friendly and helpful. Would highly recommend the hotel!
Overnattede 2 nætter i maj 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2019

10/10 Fremragende

Mary Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A Prague Gem!
It was our first time in Prague - and the Augustine was the perfect choice. Not only a beautiful hotel, with exemplary service and FRIENDLY staff and GM (we chatting with him at breakfast one morning), but perfectly located for our walking and tram explorations of this marvelous city. They even upgraded our room to a suite upon arrival (it was slow season, so that helped!). And the St. Thomas beer is fabulous.
Overnattede 4 nætter i marts 2019