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Anmeldelser af Shantara Resort Port Douglas - Adults Only Retreat

4.5 out of 5
Shantara Resort Port Douglas - Adults Only Retreat
27-31 Davidson St, Port Douglas, QLD

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 481 af i alt 732 anmeldelser" "
Bedømmelse på 8 − Udmærket. 201 af i alt 732 anmeldelser" "
Bedømmelse på 6 − Okay. 34 af i alt 732 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 732 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 732 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Blake

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Martin

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Loved our stay here. Be aware there is no bar or restaurant but it is in walking distance of the main strip. Loved the way they made it clear what to expect with the servicing of your room. Communication was excellent and reception staff were very friendly and knowledgeable
Overnattede 10 nætter i marts 2024

10/10 Fremragende

Christopher

Rejste med partner
Synes godt om: Rengøring, faciliteter
Lovely staff
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Tania

Overnattede 4 nætter i marts 2024

8/10 Udmærket

Tony

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overall very good
Overnattede 6 nætter i februar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the review Tony

10/10 Fremragende

Neil

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the excellent review Neil

8/10 Udmærket

Kylie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The Shantara is a nice, clean resort which is quiet and enjoyable. It is very close to shops without being to close to attract the surrounding noise.
Overnattede 3 nætter i februar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the review Kylie

8/10 Udmærket

Erin

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Had a lovely stay at Shantara Resort and would visit again. We went in off-season so it was quiet and often got the pool to ourselves! The room was a great size, nice and cool and an excellent amount of storage space so you can actually unpack your toiletries and other knicknacks. The staff are friendly and helpful, and the resort is spotless. I recommend paying for the lower level room so you can walk straight into the pool, we were on level 1 and had FOMO for the lower rooms. The only negative for me was that the bed and pillows weren't that comfortable. Also, our stay did not include turndown service, you need to pay extra for that - if you have a long-ish stay, make sure you keep that in mind.
Overnattede 5 nætter i januar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the review Erin

10/10 Fremragende

Arianne

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i januar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the excellent review Arianne

10/10 Fremragende

Jacqui Lalia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Such a lovely resort. Very quiet and our suite was lovely. We had the swim out and private jacuzzi suite and will definitely book again. Thank you for an awesome week!!!
Overnattede 7 nætter i januar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the excellent review Jacqui

10/10 Fremragende

Alison Joy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra Manager den 14. mar. 2024
Thanks for the excellent review Alison

10/10 Fremragende

Lorraine

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2024

8/10 Udmærket

Melissa

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Property was clean apart from the yellow stains and mould on the doona. Great adults only resort would be even better with a pool bar area. Communication was excellent especially since the cyclone hit and we were wondering if everything was ok. Watch out for the guy that cleans the pool area of a morning with the ear plugs in he is cranky!!
Overnattede 7 nætter i december 2023

10/10 Fremragende

Rodney

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location - being able to walk into Main Street for dining options and close to the beach.
Overnattede 8 nætter i november 2023

10/10 Fremragende

Sue and Roy

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Studio room on 2nd floor with a view over the pool was the best. The room was nice size and amazing extras. Gardens were amazing. Liz was amazing and so helpful. Shortwalk into town to collect our bikes, which we could store in the basement. Due to the recent cyclone, Liz was great at keeping us well informed.
Overnattede 5 nætter i december 2023

2/10 Forfærdeligt

Verificeret rejsende

Shady business practices
Cyclone Jasper and massive flooding hit the Port Douglas and Cairns just before our arrival. The airport was closed and flooded, and the road connecting the airport to Port Douglas had been washed away. We heard nothing from the hotel, nor were they reachable by phone. After a statement from the government that residents should only use water for emergencies, decided it was irresponsible to try to go up. yet when we emailed to cancel- they were suddenly responsive, and quick to let us know that we'd get no refund. So even the resort had no running water- we were responsible for the full payment. I'm assuming that the complete lack of communication prior to check-in helped ensure that they help no liability for cancelations. We will return to Port Douglas- but most certainly not to Shantara.
Overnattede 3 nætter i december 2023
Svar fra Manager den 23. dec. 2023
Hi Susannah, Thanks for your review.Lets put this review into context. I have looked at all emails to you prior to arrival and we strongly recommend that you take out Travel Insurance to cover unforseen circumstances, there were three emails that thas mentioned this. Also, in the the last email to you on the 19th December, I asked if you had Travel Insurance and no reply from you. If you have Travel Insurance please contact me again for the letter that the Insurance company will require. If you do not have Travel Insurance at least reply to my last email on the 19th December for what we can do.Seriously, I don't know why people are travelling nowadays without travel insurance. I do and it comes in very handy for those unsoreseen circumstances. I was due to go the New Zealand in early December and diagonosed with Leukaemia, 4 weeks prior to departure, no refund from the airlines, but Travel Insurance came good within 2 weeks after submitting the claim. Took half an hour to do the claim. For the extra 50 I paid for the Insurance it was a great investment, it was not the airlines fault.This weather event is no your fault, its is my fault, its is not Shantara fault, but people need to take some responsibility for their actions as well.

10/10 Fremragende

Ken

Synes godt om: Rengøring, værelsets komfort
Overnattede 7 nætter i december 2023

4/10 Dårligt

Larissa

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Shalini

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
As an adults only resort wonderfully quiet. Staff assistance booking trips etc was great. Would stay again.
Overnattede 11 nætter i oktober 2023

10/10 Fremragende

Richard j

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Excellent adult only resort, quiet, friendly and ideal location to most shops and activities.
Overnattede 5 nætter i oktober 2023

10/10 Fremragende

Angela

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very good lived up to expection
Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location only a short walk to restaurants, Shops and the Marina. Resort itself had great ammenities with very comfortable room we loved being able to step onto the patio and then dive straight into the pool.Staff were very friendly and helpful with all questions. Would definitely stay again and highly recommend.
Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Bronwyn Lee

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely, quiet , private resort. Very handy to town and the beach.
Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, friendly staff. Pools are not very private, however they are quite nice.
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Susan

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Lovely pool areas, walking distance to everything. Liz extremely helpful. Interesting that not all Studio Rooms are the same size. Would have been perfect if did breakfast or had a bar area.
Overnattede 5 nætter i oktober 2023

6/10 Okay

Evangelia

Rejste med partner
The place was beautiful and clean. Reception was polite. Unfortunately the room was really small and crowded. Too much furniture for the space. Eg a little dining table right in front of the door that goes out to the decking.
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Mark

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice & quiet. Easy walkable access to main precinct of Port Douglas
Overnattede 4 nætter i september 2023

10/10 Fremragende

Alistair

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Shantara is a beautiful property, friendly, helpful staff, and being adults only during school holidays was good.
Overnattede 7 nætter i september 2023

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
A short walk to restaurant’s and shops, a nice place for a get away
Overnattede 7 nætter i september 2023

6/10 Okay

Christopher

Rejste med partner
Synes godt om: Rengøring
very small room and pool expensive for what it is
Overnattede 7 nætter i september 2023

8/10 Udmærket

Jacqui

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location , clean and good value
Overnattede 8 nætter i september 2023

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was very quiet & peaceful, well maintained. We loved the heated pool & the fact we could walk everywhere.
Overnattede 7 nætter i august 2023

10/10 Fremragende

Matt

Great location….friendly staff… only one small criticism… the pillows are very soft possible need to be replaced with new ones or have firm pillows available. Pool is great!
Overnattede 4 nætter i august 2023

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic spot, close to everything. No need for a car, walking distance to cafes, restaurants and pubs. Highly recommended if your looking for an Adult only resort… Will definitely return 😊
Overnattede 7 nætter i august 2023

10/10 Fremragende

Zhenya

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice quiet property to stay in. Close to everything as well. Rooms were clean and had everything you needed.
Overnattede 3 nætter i august 2023

8/10 Udmærket

Joe

Synes godt om: Rengøring
Overnattede 4 nætter i juli 2023

6/10 Okay

Gary George

Rejste med familie
Don't get me wrong Shantara on the surface looks great , also close to town and shops restaurants, lovely massage faciliities (seperate ownership to resort)BUT they are not great at little things and some Major annoyances. Major, the site is next to a worksite with constant noise from labourers, this was never communicated to us. This will disappear once site is finished but bloody didn't help us.. Major, access to deck chairs (4) with afternoon sun was only avaiable by creeping around pool deck. Gate access locked. There is a pool on other side with only 4 available with sun during the day, another few at BBQ end. Major :paying good money my apartment was very small, shared deck big enough for only 1 sun chair for each apartment..This was advised Major SUN - NONE at all to my apartment all DAY Medium ; Again paying good money had to dispose of our own rubbish by walking 100 metres each BIN load down an elevator into a garage. Customer Care ; Snantara refused to provide single beds, my partner had just had major surgery and needed a sperate BED, answer was room was too small. no good enough. Cleaners : not their fault but they start at around 6.30 and noise travels Noise from apartment above, constant movement early and late of tavles and chairs above also easily hear people walking above.. Summary : Shantara has the makings of a good resort but I personally wont be going there again.
Overnattede 15 nætter i juli 2023

10/10 Fremragende

Laurel A

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were amazing. So friendly and Julie, at reception helped book or suggested great things to do and see. You can tell the Shantara is looked after meticulously. The gardens were so well kept and the facilities and pool area always clean. It definitely was quite. At first, a bit strange, as it is our first time travelling without children/teens. So close to everything. Just a short walk to dinning and shopping, or the beach. Thank you
Overnattede 10 nætter i juli 2023

10/10 Fremragende

Daniela

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Shantara was a awesome place to stay at. Close by to the main street and beach. Would stay again. Only thing missing there is a dining place to eat.
Overnattede 7 nætter i juni 2023

10/10 Fremragende

Philip

Synes godt om: Rengøring, værelsets komfort
It was a great time
Overnattede 1 nat i juni 2023

8/10 Udmærket

Allan

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Close to Main Street and beach..
Overnattede 3 nætter i juni 2023
Svar fra Manager den 29. jun. 2023
Thanks for the review Allan

10/10 Fremragende

Keith

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Thoroughly enjoyed our stay and would definitely return
Overnattede 7 nætter i maj 2023
Svar fra Manager den 17. jun. 2023
Thanks Keith for Excellent Review

10/10 Fremragende

Christine

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, quiet and clean, easy walk to everything
Overnattede 9 nætter i maj 2023
Svar fra Manager den 3. jun. 2023
Thanks for the excellent review Christine

8/10 Udmærket

Angelo

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very good condition--nice and quiet--close to shops and restaurants. Had no use for the nice robes but could could have used a shower cap.
Overnattede 10 nætter i maj 2023
Svar fra Manager den 3. jun. 2023
Thanks for the feedback Angelo

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything, relaxing atmosphere and friendly staff
Overnattede 4 nætter i maj 2023
Svar fra Manager den 27. maj 2023
Thanks for the excellent review Robert

10/10 Fremragende

ryan

Synes godt om: Rengøring, værelsets komfort
Super chill
This place has a real chill vibe. Quite, comfortable, birdsong, breezes. Easy access to washing machines. Great restaurants within walking distance. I'd stay here again. Heck, I'd practically move to Port Douglas.
Overnattede 4 nætter i maj 2023
Svar fra Manager den 27. maj 2023
Thanks for the excellent review Ryan

10/10 Fremragende

Yvonne

Synes godt om: Rengøring, værelsets komfort
Overnattede 6 nætter i maj 2023
Svar fra Manager den 27. maj 2023
Thanks for the excellent review Yvonne

8/10 Udmærket

Juliette

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location!
Overnattede 3 nætter i maj 2023
Svar fra Manager den 27. maj 2023
Thanks for the great review Juliette

10/10 Fremragende

Christopher

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2023
Svar fra Manager den 27. maj 2023
Thanks for the excellent review Christopher

8/10 Udmærket

Sandra, Frankston

Rejste med familie, Rejste med partner
Nice place felt uncomfortable sharing the lounges with next door. Not enogh storage. Other than that it was convenient to everything.
Overnattede 7 nætter i april 2023
Svar fra Manager den 11. maj 2023
Thanks for the feedback