Piazza IX April

This property was a good location for our Etna Nord hike

Fint hotel med god beliggenhed på Etnas skråning med en fantastisk udsigt. Lækker morgenmad med stort udvalg og super god kaffe ☕️ Bil skal bruges da det ligger et stykke væk fra byen. Fin udendørs pool, nogle af deres solstole trænger til at blive restaureret - vi fik ikke brugt spaen men den så lækker ud udefra. Eneste minus er deres restaurant - den kan overhovedet ikke anbefales. Kedelig mad til dyre priser og det smagte ikke godt. Ud af de 4 forskellige retter vi bestilte var det kun den ene pastaret med tomatsovs der smagte nogenlunde. Der ligger masser af gode restauranter i den tæt beliggende by - brug dem. Rengøringen var rigtig god bortset fra at de ikke fejede vores altan og da Erna var i udbrud mens vi var der, lå der masser af vulkan aske på vores altan som vi så slæbte med ind på værelset. Men ellers et dejligt sted 👍

We would like to formally express our dissatisfaction with our recent stay at your hotel. Unfortunately, several issues prevented us from having the experience we expected from a 4-star establishment. Klaus Room: • The sheets were damp, and hot water heatet was not working upon arrival. Bo Room • The toilet door could not be closed; although the reception eventually fixed this, it should not have been an issue in the first place. • The showerhead was not functioning correctly, and the shower cabin was of very poor standard. • Our room was missing a luggage rack, which made the stay less comfortable. Restaurant (Dinner): • Extremely loud music made it impossible to have a proper conversation. • Despite having booked a table in advance, the staff were not prepared for our arrival. The restaurant was nearly empty, yet we were only given two menus for four people and had to ask for more. • The candle on our table was not lit. • The waiters appeared inattentive and unprofessional, with some walking around with their hands in their pockets. • We had purchased two bottles of wine, but when one of our guests ordered an additional glass of wine, it took 15 minutes to be served. • Overall, the level of service in the restaurant was extremely poor and far below the standard expected of a 4-star hotel. Breakfast: On a positive note, the breakfast service was excellent, and the lady attending the breakfast area was very kind and professional. Summary: Unfortunately disappointing