The hotel apologizes for the incident. The front office acknowledged that guests did not like the room. The customer did not mention about the air condition had a problem, Anyway the hotel could be offering the option to move rooms for the customer and offered and compansated to them in many optional but the customber choose to early checked out. So we could not refund because is non-refundable according to the agreement policy of the booking.

Thank you very much for your reviews us.

Thank you very much for you reviews us and hope to see you again in the next Phuket trip.

Thank you very much for your good comment for us.

Thank you very much.

Dear Nikhil,First of all, we would like to apologize for any inconvenience you may have experienced during your stay with us. Our goal is to provide our guests with the best possible experience, and we are disappointed that we did not meet your expectations.Regarding the staff, we have taken your feedback seriously and have already begun to address the issues you have raised. We have provided additional training to our staff and have emphasized the importance of providing excellent service.We understand that some issues may be beyond our control like the canal, but we are committed to doing everything we can to ensure that our guests have a positive experience.We sincerely apologize for any inconvenience you may have experienced and hope that you will give us another chance to show you our commitment to providing excellent service.Sincerely,Blue Monkey Management Team

Thank you very much. We hope to welcome you again for your next visit.

Thank you for rating us. We hope to welcome you again for your next Phuket trip.

Thank you very much for sharing your experience at Blu Monkey Hub & Hotel Phuket. We will pass your issue to our house keeping team to improve the cleanliness quality. We hope to welcome you again for your next Phuket Trip.

Thank you very much.

Thank you very much for sharing your experience at Blu Monkey Hub & Hotel.

Thank you very much for taking time to share your experience during your stay. We are delight to read and acknowledged that we are a part of your happy holiday. We hope to welcome you again for your next Phuket Trip.

Thank you very much for sharing.

Thank you very much.

Thank you very much

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Thank you for stay with us. We hope to see you again on next holiday.

Dear Valued Customer, Thank you for your feedback and review. We hope to see you soon for the next trip Best Regard, Blu Monkey Hub & Hotel

Dear Valued Customer, Thank you for 5 rating, it means a lot to us. We are looking forward to seeing you soon. Best Regard Blu Monkey Hub & Hotel Phuket

Dear Khun John, Thank you very much for the review, first of all we would like to apologise we are really sorry to making you were not feel comfortable during your stay. Some of our staff could not speak English very well, that will be our point to improve them. For some of the problem on the review about the room we will plan to solve. We do not remain inactive after we see the review. Again, we do apologise and hope to see you soon. Best Regard, Blu Monkey Hub & Hotel

Thank you very much for your reviews and rating us. For the breakfast is like a light breakfast with healthy food choice for our guest. Cause of our hotel is concept for save the power. Guest can fridge at our front desk. Thank you very much for you satisfy our staff service. Hope to see you soon for the next Phuket trip.

Thank you very much for your rating us.

Thank you very much for your rating and reviews us.

Thank you very much for your rating us and hope to see you for the next Phuket trip.