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Anmeldelser af Best Western InnSuites Phoenix Hotel & Suites

2.5 out of 5
Best Western InnSuites Phoenix Hotel & Suites
1615 E Northern Ave, Phoenix, AZ

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 486 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 317 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 114 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 53 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 35 af i alt 1005 anmeldelser" "

8,6/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Per Gjelstrup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022
Svar fra Anna den 16. aug. 2022
Thank you so much for your recent stay with us. We are delighted you enjoyed your stay.

10/10 Fremragende

Margaret, ronkonkoma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean room. Modern furnishings. Spacious. Friendly people at check in desk
Overnattede 2 nætter i maj 2024

6/10 Okay

JASPREET SINGH

Synes godt om: Service og personale
Check in staff was very friendly, but the room was not very clean
Overnattede 1 nat i maj 2024

10/10 Fremragende

Debra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My room was very nice and quiet
Overnattede 1 nat i maj 2024

6/10 Okay

Gregory, Worthing

Synes godt om: Rengøring, service og personale
Decent location on good roads out of town. Room OK but a bit tired.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jereme

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Heidi

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This is a motel not hotel. I waited forever for someone to check me in. Upon entering my room I found crumbs on the floor, a dirty towel, beds were not neatly made, and a light cover missing in the bathroom. Second room I tried also did not have a neatly made bed, a TON of caulk surrounding the bathtub, and a bathmat in the bathtub that was all black. There was a homeless man crawling into the dumpster on the property grounds (I’d post a picture if I could). I will say the staff was pleasant about canceling my reservations and refunding me. Overall, this motel is not safe or clean.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Luke

Overnattede 6 nætter i april 2024

6/10 Okay

Shawn

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 2 nætter i april 2024

8/10 Udmærket

Kathleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

6/10 Okay

Joshua

Rejste med familie, Rejste med kæledyr
Synes godt om: Service og personale
The staff is great! The shower water smelled a bit moldy and the road noise was loud but overall not a bad experience.
Overnattede 1 nat i april 2024

8/10 Udmærket

Randy

Rejste med familie
Synes godt om: Rengøring, service og personale
Rooms were not clean and people and staff are smoking rright outside the door, staff was fine and breakfast was great, needs some work in housekeeping
Overnattede 1 nat i april 2024

10/10 Fremragende

Marilyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.we experienced a medical emergency while there and I can't say enough about the staff--so kind and caring.
Overnattede 1 nat i april 2024

8/10 Udmærket

Jill, Prescott Valley

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything at the property was good but not great. The room was good but not great. Staff was good but not great. Breakfast was good. The pool area was OK. It was kind of hard to access. I got a rash on my legs after being in the hot tub and I’m not sure what caused it
Overnattede 4 nætter i april 2024

8/10 Udmærket

Junkang

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
무난합니다
Overnattede 1 nat i april 2024

6/10 Okay

jimmie

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Had an issue with my card on file with a fraudulent transaction and was frozen until I could contact the card company. The hotel tried to run my card before I go checked in and it was declined due to the recent activity. Instead of trying to call me and let me use a different card they just cancelled my room. Poor customer service if you ask me.
Overnattede 1 nat i april 2024

6/10 Okay

Rebecca

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Close drive to Scottsdale. Our room was right next to the pool so it was a little noisy. Front desk staff was nice and the continental breakfast was good.
Overnattede 1 nat i april 2024

10/10 Fremragende

Denton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Checked in a bit ago. Seems good so far. A better review later.
Overnattede 1 nat i april 2024

10/10 Fremragende

kimberly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean rooms. Easy check in. Clean. Good strong showers. Phone didnt work, When I went to office, they said they were working on it.
Overnattede 1 nat i april 2024

8/10 Udmærket

Randy

Synes godt om: Rengøring
Overnattede 1 nat i april 2024

6/10 Okay

Panagiotis

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gute Lage, schöne Gegend, guter Pool und Whirlpool, Zimmersaubwrkeit mässig und Frühstück auch
Overnattede 3 nætter i april 2024

8/10 Udmærket

Dennis, Chino Hills

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

jessica

Overnattede 1 nat i april 2024

8/10 Udmærket

Brandon

Overnattede 2 nætter i april 2024

6/10 Okay

Elizabeth

Rejste med partner
Synes godt om: Service og personale, faciliteter
staff was great, our phone cord had been ripped out of wall, my husband fixed it, sink drain was very slow,
Overnattede 1 nat i marts 2024

8/10 Udmærket

Patricia

Overnattede 2 nætter i april 2024

4/10 Dårligt

Darren

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Larry, Old Toronto

Rejste med partner
Great
Overnattede 1 nat i marts 2024

10/10 Fremragende

Philipp

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and easy, good breakfast, nice rooms & pool.
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Krisat

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Changed hotels after two nights. Bed wasn't at all comfortable. Shower dripped nonstop. Loud location near a major road. Ok for a night or 2 but not a week
Overnattede 7 nætter i marts 2024

6/10 Okay

Mark

Rejste med partner
Synes ikke om: Faciliteter
This is an mediocre property in a great area of Phoenix. Close to the Mountain Preserve with tons of good hiking as well as the Biltmore area for great food and shopping. The place is more of a Motel.... We had a pool-facing room and I would advise against it. Probably better to be on the back side of the building. Staff were helpful but not friendly. Room had a humid feeling and while fairly clean you could still smell old cigarette. For budget conscious travelers, it does the job. Just don't expect anything more than a Motel 6 as far as amenities and service.
Overnattede 9 nætter i marts 2024

4/10 Dårligt

Dean

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The owner of this place sees no advantage to keeping it up. Staff seems apathetic. The lock on my door remained inoperative during my stay despite numerous complaints
Overnattede 1 nat i marts 2024

10/10 Fremragende

Kathryn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great. The complimentary breakfast was good and the room was clean.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Cheryl

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast options!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Joshua

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Over all good
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Jeffrey

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Did not know where elevator was located. Made it hard walking upstairs.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Tim, Scottsdale

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

8/10 Udmærket

Ted

Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i februar 2024

6/10 Okay

Darren

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i marts 2024

8/10 Udmærket

Suzanne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was convenient.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Todd

good
Overnattede 1 nat i marts 2024

8/10 Udmærket

DALE

Rejste med familie
Synes godt om: Rengøring, service og personale
Very noisy
Overnattede 1 nat i marts 2024

6/10 Okay

James, Bloomington

Rejste med familie
Synes godt om: Rengøring, service og personale
The staff was friendly but this property is too close to the road. Very noisy. We had trouble sleeping...
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Kelli

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Initially, it wasn't terrible. Quick check in and the lady initially said we could get a rollaway bed for one of our kids. It never came, so I called and the front desk attendant was very rude and said "I don't know who told you that but a rollaway bed will not fit in your room." I asked if there was another room and she said "we are pretty much full". The thermostat was broken and it was incredibly hot in our room. An attendant came and changed the batteries but didn't fix the problem. He said to open the window, but the window wouldn't open. Pool had an insane amount of mold growing in it. Would not recommend this place.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Lynn Renata, Harmony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have stayed here three years now. Great location for all our needs. Breakfast is plentiful. Environment is cheerful and staff is available when needed. We will be staying again.
Overnattede 6 nætter i februar 2024

10/10 Fremragende

Trevor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Timothy

Rejste med familie, Forretningsrejsende
I
Overnattede 1 nat i februar 2024

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean, and great breakfast.
My wife and I were both impressed with the cleanliness and the wonderful breakfast. We enjoyed our stay and would readily use this hotel again our next time in Phoenix.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Vasyl, Pelham Manor

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Would have been five stars if the rooms were nicer. Shampoo dispenser fell of the wall and was inside the bath tube when we arrived. The pool was warm, breakfast was very good!
Overnattede 1 nat i februar 2024

10/10 Fremragende

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is easy to get to and we were showing horses at Westworld so only about 20 mins away. They have a great free breakfast as well. Close to main roads so sometimes noisy at night. Overall a good place to stay.
Overnattede 6 nætter i februar 2024