Dear Kim-Steen,Thank you for your great review.The team and I are delighted to hear how much you enjoyed your stay and that you felt especially welcome and well cared for!We look forward to the pleasure of welcoming you back soon.Warm Regards,Emma Duty Manager

Dear Julien,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Kynan, Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Rendezvous Scarborough, which does not meet the exceptional standards we aspire to. The issues you have mentioned certainly do not meet the high standards we are renowned for and I have shared this feedback with our wider team. We understand the disappointment many guests have felt at the removal of our balcony furniture, however this was done off the back of a safety audit, which raised concerns about the security of the furniture in the presence of the 70km/h winds coming off the ocean. The hotel is in the process of sourcing alternative balcony furniture, however we have yet to confirm an installation date.We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Scott,Thank you for taking the time to write us a review.Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations.I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities.  Rest assured I am addressing your comments with Food & Beverage and Hotel management. I hope we have the chance to welcome you back again soon. Kind Regards, Emma Duty Manager

Dear Rod,Thank you for your review following your stay at our hotel.We are pleased to read that you enjoyed your stay and we look forward to the pleasure of welcoming you back again soon!Warm Regards,EmmaDuty Manager

Dear Rainer,Thank you for your review following your stay at our hotel. I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities.  Rest assured I am addressing your comments with Guest Services and Hotel Management. We do have discounted parking rates for our conference guests which is 10 - there would have been QR codes at the wedding venue for the guests to utilise this discounted parking.We greatly appreciate your feedback and we look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Estelle,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. We hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager

Dear Patrick,Thank you for your great review. The team and I are delighted to hear how much you enjoyed your stay and that you especially appreciated the room amenities and proximity to the beach! We greatly appreciate your feedback regarding the noise levels and quality of the spa. Rest assured we will be addressing your comments with our Maintenance Team and Hotel Management.We look forward to the pleasure of welcoming you back soon. Warm Regards,EmmaDuty Manager

Dear Lisa,Thank you for your great review! We are pleased to read that you enjoyed your overall stay.We hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager

Dear Mark,Thank you for taking the time to write a review. The team and I are thrilled you enjoyed your stay and that you especially appreciated the improvement in cleanliness. Rest assured we will let our Housekeeping and Hotel Management team know of your appreciation.Thank you for your recommendation and we hope to have the pleasure of welcoming you back very soon!Warm Regards,EmmaDuty Manager

Dear Chris,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. We hope to have the pleasure of welcoming you back very soon.Kind Regards, Emma Duty Manager

Dear Shoichi,Thank you for your post. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. Rest assured relevant department managers have already been informed your comments to prevent any such occurrences in the future for our guests’ best interest. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Hello Michael,Thank you for taking the time to write a review about your recent stay.It is great to hear that overall you enjoyed your stay with us.We hope to have the pleasure of welcoming you back very soon.Best Regards,Front Office Receptionist

Dear Kimberley, Thank you for your excellent review following your recent stay at Rendezvous Scarborough. We are pleased to read you enjoyed your stay and that our team took great care of you. Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations.We hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager

Dear Kimberley, Thank you for taking the time to share your exellent experience with us and the Expedia community. We are pleased to read that you enjoyed your overall stay at our hotel and we look forward to an opportunity to welcome you back to the hotel.Warm Regards,EmmaDuty Manager

Dear Kimberley,Thank you for your 5/5 review following your recent stay at our hotel. Our team pride itself in offering the best customer experience, catering to the individual needs of our guests and it is delightful to read that they were able to make your stay memorable, and overall experience, wonderful, through their interactions.Thank you for taking the time to review us and for choosing to stay with us; we look forward to your return. Warm Regards,EmmaDuty Manager

Hello Argia,What an absolutely wonderful review to read. Our team have a genuine passion for what they do and it is so motivational to receive such recognition. It is always a pleasure to welcome back familiar faces and I hope we don’t have to wait too long before we see you againBest Regards,Front Office Receptionist

Dear Chia Ling,Thank you for your review following your stay at our hotel! We are pleased to read that you enjoyed your stay and we hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager

Hello Craig, Thank you for taking the time to write a review about your recent stay.We hope to have the pleasure of welcoming you back very soon.Best Regrds,Front Office Receptionist

Dear Julie, Thank you for your post. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. Rest assured I am addressing your comments with Housekeeping, Maintenance, and Hotel management. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Satya,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! We look forward to welcoming you back to the hotel again soon.Warm Regards,EmmaDuty Manager

Dear Jonathan,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! We are so pleased to read that you enjoyed your stay. We hope to have the pleasure of welcoming you back to the hotel again soon.Warm Regards,EmmaDuty Manager

Dear Raymond,Thank you for sharing your Rendezvous experience. Feedback is so incredibly valuable to us as it allows us to grow and ameliorate. We are pleased to read that you enjoyed your stay overall at our hotel. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Attila,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review. I was so pleased to hear that your recent stay was positive and that you enjoyed breakfast at the Straits Café. I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilitiesI hope we have the chance to welcome you back again soon. Kind Regards, Front Office Receptionist

Dear Erik,Thank you for your great review!The team and I are delighted to hear how much you enjoyed your stay and that you felt especially welcome and well cared for! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

Dear Kevin,Thank you for taking the time to provide an excellent review of your recent stay. We are pleased to read that you enjoyed your stay and especially appreciated the central location of the hotel! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

Dear Andrew,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. We are pleased to read that you especially enjoyed the central location and night markets by the beach! We will ensure to convey your compliments from your breakfast experience to our chef. Thank you for your recommendation and we hope to have the pleasure of welcoming you \back very soon.Warm Regards,EmmaDuty Manager

Dear Mintton,Thank you for taking the time to provide an excellent review of your recent stay. We are pleased to read that you enjoyed your stay and we look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

Dear TD,Thank you for your review following your stay at Rendezvous Scarborough. We pride ourselves in offering the best levels of accommodation standards and services and are disappointed to read that certain aspects of your stay did not meet your expectations. We have been prompt in sharing your comments with the relevant teams and do apologize for the inconvenience to your experience. Rest assured relevant department managers have already been informed your comments to prevent any such occurrences in the future for our guests’ best interest. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Josee, Thank you for your post. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Jane,Thank you for taking the time to provide a review of your recent stay. We are pleased to read that you enjoyed your stay and we look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

Dear Brendan,Thank you for your post. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager

Dear Nicole,Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Rendezvous Scarborough, which does not meet the exceptional standards we aspire to.I would like to offer my sincere apologies for what was clearly a disappointing stay and for your frustrations over what I can only describe as a breakdown in communication across a number of departments. Your recent experience does not meet the high standards we aspire to and rest assured I am addressing your comments with Guest Services, Maintenance, and Hotel management.I do hope to have the opportunity to welcome you back in the near future to restore your confidence in our hotel. Kind RegardsEmmaDuty Manager

Dear Barbara,Thank you for your great review!The team and I are delighted to hear how much you enjoyed your stay and that you felt especially welcome and well cared for!We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

Dear Christopher, Thank you kindly for choosing to stay at Rendezvous Scarborough and for your positive review. We look forward to welcoming you back for another enjoyable stay!Warm regards,EmmaDuty Manager