Penha Helligdom

We booked this hotel for 1 night, as our flight got cancelled and moved to the day after. The check-in process was really great and staff was very attentive, but where it really went downhill was afterwards. After a full day in Porto, I was taking a shower and midway through, the hot water ran out. My mom called the reception, and they just said that every room had a 100 liter supply of hot water, and the only thing we could do was to wait for it to warm up again. This was this not told upon check-in, and I find the whole thing unacceptable when you pay so much per night. We had to leave early the next day, and as we didn't live in the main building, we had made a request for someone to come at 7 am to help with our bags as there's no elevator. Nobody came at 7, and only after calling the reception twice, somebody came. Luckily our Uber driver was very understanding and put no rush on us, but for a 5 star hotel I expected better.