Dear Guest,we are delighted that your stay experience has exceeded your expectations! Thank you for sharing this amazing review!We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Michael,we are truly delighted that you have chosen our hotel for your recent stay and that you have shared this amazing review! We will be looking forward to welcoming you again on the occasion of your next stay in Palermo and in the meanwhile we send you our very kindest regards!Giulia Briguglia

Dear Justyna,thank you very much for sharing this very good review on your recent stay experience with us at Hotel Principe di Villafranca. We are delighted to learn that it matched your expectations and will be looking forward to welcome you back to our hotel on the occasion of your next stay in Palermo!with my very kindest regards,Giulia Briguglia

Dear Camilla, thank you for choosing our property for this stay and for sharing this review. We are sorry to read that the stay did not completely meet your expectations. We apologie for the gym being unavailable during your stay: as shared during your stay, a very suddend and unexpected plumbing accident occurred that requested extraordinary works in the gym room. We hope to make it available for our guests to use as soon as possible. We are also very sorry that you had mixed experiences with our staff, which is usually complimented for the very high level of guest service and dedication. We hope to have a second opportunity to deliver a better service on the occasion of your next stay in Palermo. With my kindest regards, Giulia Briguglia

Thank you so much for the excellent rating! We're thrilled that you had a great experience with us. Looking forward to welcoming you back soon!

Dear Leslie,Thank you for sharing your delightful experience with us! We're thrilled to hear that you enjoyed your three-week stay, that rooms were to your liking and that you found the beds comfortable.It's fantastic that our staff was able to assist you in finding services to enhance your stay, and we're pleased to hear your positive comments about our diligent and friendly housekeeping team.We're glad you made an exception for breakfast and enjoyed our buffet selection. Your compliments on the variety and the attentive service are truly appreciated. It's great to hear that you found the location convenient for exploring the historic center and discovering local cafés.We look forward to welcoming you back on your next visit to Palermo. Grazie mille!Best regards,Giulia Briguglia

Gentile Giuseppe,Grazie mille per la valutazione eccellente! Siamo davvero contenti che tu abbia trascorso un piacevole soggiorno. Apprezziamo molto il tuo feedback e speriamo di averti di nuovo presto con noi per un'esperienza altrettanto positiva!Un cordiale salutoGiulia Briguglia

Dear Anthony,Thank you for sharing your thoughts on your recent stay. We appreciate your positive comments about our straightforward accommodations, great location, and reasonable prices.We'd like to address the instances where staff entered your room unannounced. To ensure privacy, we rely on guests to insert the key card, manifesting their presence on the outside display. We regret any inconvenience and appreciate your understanding.Moving forward, we'll ensure clear communication to avoid any recurrence. We value your feedback and hope to welcome you back for a smoother experience.Kind regardsGiulia Briguglia

Gentile Cristina,Grazie di cuore per la tua recensione. Apprezziamo molto il tuo feedback e siamo spiacenti di comprendere dal punteggio medio che il soggiorno non ha completamente soddisfatto le tue aspettative.Se avessi avuto l'opportunità di discutere le tue preoccupazioni durante il soggiorno, avremmo fatto il massimo per affrontarle immediatamente e garantirti una permanenza più gradevole. Per favore, sentiti libera di condividere anche per email ulteriori dettagli sul tuo soggiorno.Speriamo di averti presto nuovamente nostra ospite.Cordiali saluti,Giulia Briguglia

Dear valued guest,Thank you for the top rating! We appreciate your positive feedback.Best regards,Giulia Briguglia

Dear Merike, thank you very much for choosing our hotel and for sharing this very good review! We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Gentile Gazza,la ringraziamo per avere scelto la nostra struttura e per avere condiviso la sua recensione. Siamo molto felici che abbia apprezzato l'atmosfera, gli arredi e la cortesia del personale, e che abbia trovato camera e bagno confortevoli. Speriamo di avere presto nuovamente l'opportunità di averla nostro ospite e nell'attesa le inviamo i nostri più cordiali saluti.Giulia Briguglia

Dear Janice, thank you very much for choosing our hotel and for sharing this amazing review! We are delighted that you have found your experience so enjoyable! We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Matthew,thank you very much for choosing our property for your recent stay and for sharing this excellent review. We are truly delighted that you have appreciated the cleanliness and comfort of rooms and the convenient location of hotel.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Mario,we are happy that you have appreciated the atmosphere of the hotel. We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Palermo.With our kindest regards,

Dear Stephenthank you very much for choosing our property for your recent stay and sharing this very good review. We have appreciated your suggestions on how to improve the guest stay experience at our hotel and will be looking forward to welcoming you back to our property on the occasion of your next stay.With my very kindest regards,Giulia Briguglia

Dear Genathank you very much for this very good review. We are delighted that you have appreciated the hotel confort and the room design, and that you enjoyed our breakfast. We are sorry that you found the room hot, with very rapidly changing weather and different needs as to air conditioning from our guests, during autumn it is somehow difficult to make every guest happy. We are also sorry that you had a bad taxi experience, but I feel this should not be blamed on the property. We offer a one way driver service from the airport to the property at 50,00 through a selected partner and we always recommed to book either this service or a regular cab with the fixed airport fee in order to avoid all unpleasant experiences like the one you describe.We look forward to welcoming you back as a guest on the occasion of a future stay in Palermo and in the meanwhile I send you my very kindest regards.Giulia BrigugliaSales & Marketing Manager

Dear Carythank you very much for sharing this amazing review about your stay! We are truly grateful and will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Rodney, thank you very much for choosing our hotel and for sharing this great review! We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Thomas, thank you very much for choosing our hotel and for sharing this excellent review! We are delighted that you have found your experience so remarkable! We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia, Sales & Marketing Manager

Dear Ali,thank you so much for choosing our hotel on the occasion of your recent stay in Palermo and for sharing this excellent rating!We will be looking forward to welcoming you on the occasion of your next stay in Palermo.With my kindest regards,Giulia Briguglia

Dear Grahamthank you very much for choosing our property for your recent stay in Palermo. We are truly delighted that you have enjoyed the hotel location, the quality of our breakgast and the cleanliness of rooms and we will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Bjorn,thank you very much for choosing our hotel and for sharing this excellent review! We are delighted that you have found your experience so remarkable!We hope to have soon the opportunity to welcome you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia BrigugliaSales & Marketing Manager

Cher client,merci d'avoir partagé votre expérience de séjour avec cette évaluation. Nous sommes bien heureux que vous ayez apprécié l'emplacement de l’hôtel, le confort des chambres et l’amabilité de notre personnel. Nous sommes d'autre part désolé que votre expérience de séjour ait été dérangée par un excès de bruit au matin: notre personnel est toujours très attentif à ne pas déranger nos hôtes! Nous sommes aussi très désolés de la présence d'un cafard, qui est bien évidemment entré de la fenêtre ouverte, comme dans l’hôtel il y a un programme de nettoyage et hygiène très précis. Nous souhaitons vous avoir avec nous à nouveau en occasion de votre prochaine visite à Palerme. Avec nos salutations les plus cordiales,Giulia BrigugliaSales & Marketing ManagerHotel Principe di Villafranca

Dear Guestswe are delighted that you have appreciated the surroundings and atmosphere of the hotel, and he quality of service.We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Palermo.With our kindest regards,

Dear Guest,thank you very much for this excellent review!We look forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear John,thank you very much for choosing our hotel for your recent stay in Sicily and sharing this very good review. We will be looking forward to welcoming you again as our guest on the occasion of a future stay in Palermo!With my very kindest regards,Giulia Briguglia

Dear Frederic,thank you very much for your lovely review.We are delighted your stay matched and exceeded your expectations! We seize the opportunity to highlight that all rooms have blackout curtains.We look forward to welcoming you back to our hotel on the occasion of your next stay in Palermo and in the meanwhile we send you our very kindest regards,Giulia BrigugliaSales & Marketing Manager

Cara Gabriellagrazie per l'ottima recensione, e per i suggerimenti in essa contenuti.Speriamo di averla presto nuovamente nostra ospite!Con i miei più cordiali saluti,Giulia Briguglia

Dear Fernando,we are truly delighted that you have appreciated your stay at Hotel Principe di Villafranca thanks to the excellent standards and services available. We will be looking forward to welcoming you back to our property on the occasion of your next trip to Palermo!With our very kindest regards,Giulia Briguglia

Dear Firat,thank you so much for sharing this great review!We are delighted you had an excellent stay experience and will be looking forward to welcoming you back on the occasion of your next stay in Palermo!With our kindest regards,Giulia Briguglia

Dear Aljosa,thank you very much for sharing this amazing review! We are delighted your stay surpassed your expectations.We will be looking forward to welcoming you back as our guest and in the meanwhile would like to send you our very kindest regards,Giulia Briguglia

Dear Nicole,thank you for sharing this review. We are delighted that you have enjoyed our central yet quiet location and good breakfast. We are sorry that the interaction with our front desk staff, who is usually considered very polite and helpful, did not match your expectations.We will be looking forward to welcoming you back again on the occasion of your next stay in Palermo!With my kindest regards,Giulia Briguglia

Dear Jamiewe thank you for choosing our hotel and are delighted that your stay experience matched and somewhat surpassed your expectations!We will be looking forward to welcoming you to Palermo again on the occasion of a next stay and in the meanwhile send you our very kindest regards.Giulia Briguglia

Dear Linda,thank you veyr much for your very good review! We are very happy that you have appreciated your hotel stay, the comfort of rooms, quality of breakfast and very convenient location. We are currently redesining the lettering for the name at front entrance, we apologize for the inconvenience this might have caused! As you have discovered yourself, the neighbourhood of the hotel is one of the nicest dining and shopping areas of the city, and we are glad you did no stop to your first impression - we will be looking forward to welcoming you back to our property on the occasion of a future stay in Palermo!With my very kindest regards,Giulia Briguglia Sales & Marketing Manager

Gentile Gianluca,la ringraziamo per avere scelto la nostra struttura e per avere condiviso la sua recensione. Siamo dispiaciuti e sorpresi che abbia trovato la struttura rumorosa, e felici che abbia apprezzato la qualità della nostra prima colazione a buffet. Speriamo di avere presto nuovamente l'opportunità di averla nostro ospite e nell'attesa le inviamo i nostri più cordiali saluti.Giulia BrigugliaSales & Marketing Manager

Dear James,we are grateful that you have chosen our property for your recent stay and shared such a great review. We will be looking forward to welcoming you back on your next stay in Palermo.With my kindest regards,Giulia Briguglia

Dear Li Huathank you very much for sharing this very good review!We are truly delighted that you have appreciated the excellent locatio, friendly staff and very good service.We will be happy to further welcome you to our property on the event of a new stay in Palermo and in the meanwhile we send you our very kindest regards.Giulia BrigugliaSales & Marketing Manager

Dear Guestthank you very much for sharing your positive feedback about your recent stay with us. We are delighted and look forward to welcoming you back to our property on the occasion of your next stay!with my very kindest regards,Giulia Briguglia

Dear Lynne,we are very surprised in reading this - such episode was not reported to our front desk at any stage, so we did not have the approprate opportunity to apologise for the inconvenience and explain that it must surely have entered from the outside, because our cleanliness and hygene standards are completely making sure that there is no such presence within the property.With my very kindest regards,Giulia Briguglia

Dear Charles,we are really sorry that your stay experience was not in line with your expectations and that you did not appreciate the style and ambiance of our boutique hotel, which is surely neither tired nor dirty. We would nevertheless like to thank you for highlighting the courtesy of our staff and the very comfortable location. We will be looking forward to welcoming you to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Cara Morenala ringraziamo di questa ottima recensione e speriamo di avere presto l'occasione di averla presto nuovamente nostra ospite!Con i miei più cordiali saluti,Giulia Briguglia

Gentile Andrea,la ringraziamo per avere condiviso questa recensione eccelllente e siamo contenti che nel complesso la sua esperienza di soggiorno sia stata all'altezza e a volte superiore alle sue aspettative!Con l'auspicio di darle presto nuovamente il benvenuto, le invio i miei più cordiali saluti.Giulia BrigugliaSales & Marketing Manager

Gentile Agostino,siamo davvero felici che il suo soggiorno sia andato al di là delle sue aspettative, e che sia stato eccellente sotto ogni punto di vista! Speriamo di avere presto nuovamente il piacere di averla nostro ospite e le porgiamo i nostri più cordiali saluti!

Gentile Demetrio,la ringraziamo della sua recensione!Ci dispiace che abbia trovato eccessivamente scomodo mettere in carica il telefono in una presa più distante dal letto. Purtroppo installare ulteriori prese di corrente è una modifica non banale dell'impianto della camera, che non prevediamo nell'immediato. Ci dispiace anche che abbia trovato il bagno troppo piccolo per le sue esigenze, e siamo molto sopresi del suo commento sulla prima colazione, interamente basata su prodotti freschissimi e artigianali, prodotti dal nostro pastry chef, che ci permettono di offrire prodotti non industriali anche in occasione di diete speciali, oltre che frutta fresca, yogurt, e una ottima varietà di salumi, formaggi e pane. Siamo felici che abbia gradito la cordialità del nostro staff e la pulizia delle nostre camere! Speriamo di avere presto nuovamente l'occasione di averla nostro ospite e nell'attesa porgiamo i nostri più cordiali saluti,Giulia Briguglia

Dear Maria,thank you very much for choosing our property for your recent stay and sharing this excellent review.We are truly grateful and will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With my very kindest regards,Giulia Briguglia