Udendørsområde

Anmeldelser af Best Western Plus Orillia Hotel

2.5 out of 5
Best Western Plus Orillia Hotel
440 Couchiching Point Rd, Orillia, ON

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 414 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 372 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 131 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 56 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 29 af i alt 1002 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

7,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Chris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed our stay at the Best Western Plus. Staff were great, room was clean. No wifi or port to charge a cellphone though. The room style took me back to the 1990s, which isn't a bad thing, but actually was kind of fun. I'd recommend it to friends and family if staying in the area.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Natasha

Rejste med familie
Synes godt om: Rengøring, service og personale
The rooms are a bit dated and some things need to be updated and for the price it seemed a bit high. The room was clean and quiet, hotel staff friendly. The hotel being so close to the bike trail and the waterfront is a bonus
Overnattede 1 nat i maj 2024

8/10 Udmærket

Erin

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
It says theres pool and hot tub but it’s out of commission I would’ve went to one on memorial that had pool and hot tub that works
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kwadwo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The bed is very comfortable
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Curt

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Cobwebs throughout room around lamps, candy behind the table (between the beds), no parking on-site, and the most uncomfortable beds of anywhere throughout the hundreds of nights I have spent travelling. The back of the bathroom door almost made my wife sick with dirty splatters of a substance from too to bottom. DO NOT STAY HERE! I paid a very high rate for a terrible establishment, don’t let yourself be fooled also.
Overnattede 1 nat i maj 2024
Svar fra Simon den 15. maj 2024
As the management team, we sincerely apologize for the subpar experience you had during your stay. Your feedback is invaluable to us, and we assure you that we are taking immediate action to address the issues you've highlighted. We're committed to providing a clean, comfortable environment for all our guests, and we hope to have the opportunity to restore your faith in our establishment in the future.

10/10 Fremragende

Dale

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed our stay, clean and good friendly staff.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

4/10 Dårligt

Alice

Rejste med partner, Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Rooms were not as pictured!!! Don’t expect a decent room. They were dark and grungy. The pictures are probably the original ones when the hotel was built. Really needs a renovation. Breakfast was the only good thing at this hotel.
Overnattede 1 nat i maj 2024
Svar fra Simon den 15. maj 2024
We're truly sorry to hear about your disappointment with your room. Rest assured, we're taking your feedback seriously and are looking into improvements to ensure our guests have a comfortable stay. We're glad you enjoyed the breakfast, and we'll strive to make the overall experience match that quality in the future. Thank you for bringing this to our attention.

10/10 Fremragende

Patty

Synes godt om: Rengøring, service og personale
Donna is excellent
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jeremy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Tammy, Brantford

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quick stop over in Orillia. Hotel is clean, comfortable and quiet. Staff was very friendly and efficient at checkin. We would definately stay here again and recommend.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Derek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
c
Overnattede 1 nat i maj 2024

8/10 Udmærket

Barb

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Hoang

Overnattede 1 nat i maj 2024

6/10 Okay

Daniel Beaudoin and Debbie

Rejste med partner
Synes godt om: Service og personale, faciliteter
Thank you wish that I add a jacuzzi in my room like I ask for but didn’t get
Overnattede 1 nat i marts 2024

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very Clean hotel & functional large rooms with 2 queen beds 2 chairs with table & a work desk as well staff were very helpful & friendly.
Overnattede 1 nat i april 2024

8/10 Udmærket

Lea

Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Lynette

Rejste med partner
Synes ikke om: Rengøring
We booked this room for an overnight stay for our 17th wedding anniversary . When booking the room the pictures showed a jacuzzi tub in the room , this is the reason I booked this particular room. When we arrived at the hotel I was informed that the tub was not in the room as the picture showed, it was in the bathroom just a regular jet tub, I asked about the in room jacuzzi but all the rooms that had them were booked. We settled for the room because there was nothing else in the area available. I was even more disappointed when we got to our room to see that the jet tub looked dirty and all the jets had black surrounding them . It looked like they haven’t been cleaned ever . So we decided it was ok as they had a hot tub downstairs, we get ready head down to have a hot tub and guess what…. Now even more disappointment it’s closed. This also was not brought to our attention when checking in, overall them room itself was clean just not the tub . The price that I was charged was ridiculous for the amenities we didn’t get So not the overnight stay we wanted very disappointed!!
Overnattede 1 nat i april 2024

8/10 Udmærket

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Glenn, Scarborough

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Parking lot needs a power sweep. Lot seems small.
Overnattede 1 nat i april 2024

10/10 Fremragende

gaston

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was very pleasant
Overnattede 1 nat i marts 2024

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
As advertised
Overnattede 1 nat i marts 2024

10/10 Fremragende

Curtis

Overnattede 1 nat i februar 2024

8/10 Udmærket

Roger

Overnattede 1 nat i februar 2024

4/10 Dårligt

Randy

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring, service og personale
Disappointed - Loud Dogs and Poor Service
Have stayed at this hotel many times however this may have been our last. Hotel is pet friendly which is OK however we had rooms beside a room where someone left two dogs on their own for several hours. Barking was constant until 2:45am. Despite requests to front desk there seemed to be little done to correct the situation. Also, breakfast in morning we had to ask for cloth to wipe down table as it still had food crumbs on it. Staff were juts standing around talking. Cleanliness and service has went downhill. Disappointing stay and not much effort by staff to make it any better.
Overnattede 1 nat i februar 2024
Svar fra Simon den 19. feb. 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We take your concerns seriously and will address the issues with our team to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Fremragende

Donald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice walking trails just outside the door.
Overnattede 1 nat i februar 2024

8/10 Udmærket

serena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will stay again
The room was perfect the only thing was the room was a bit stuffy and we had to call the front desk because there wasnt a remote in the room for the tv
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Christina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kate

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The service was good.
Overnattede 1 nat i februar 2024

10/10 Fremragende

mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Transportation to casino
Overnattede 1 nat i februar 2024

10/10 Fremragende

Laurie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Anett

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N/a
Overnattede 1 nat i januar 2024

10/10 Fremragende

Harris

Overnattede 1 nat i januar 2024

8/10 Udmærket

Lindsay

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

Colleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay!
The check in process was seamless, the staff helpful and courteous and the accommodations are everything you need. Had a great stay. Would definitely stay again. Warren, the bus driver, is awesome!
Overnattede 1 nat i januar 2024

4/10 Dårligt

Troy

Rejste med familie
Synes godt om: Rengøring, service og personale
Check in took over an hour. 1 staff member checking parties in. Horrible experience.
Overnattede 1 nat i januar 2024
Svar fra Simon den 30. jan. 2024
Thank you for sharing your experience with us. We sincerely apologize for the extended check-in time and the inconvenience it caused. This is certainly not the standard of service we aim to provide. Your feedback is valuable, and we will address this issue to ensure a smoother process in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay.Best regards,Management

8/10 Udmærket

troy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Shiraz

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Waited in line for 45 min to check in. Room was very dated, Dresser was missing a drawer and no jacuzzi In room which is what I paid for. Not worth the $300 I paid for a night…
Overnattede 1 nat i januar 2024

6/10 Okay

Keaton

Overnattede 1 nat i januar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Bruce

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to casinorama. Breakfast included was very good. Very clean rooms and comfortable mattresses and comforters and pillows.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Albert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

8/10 Udmærket

ivone de

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

8/10 Udmærket

Randall

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Brandi

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Building like new, rooms nice but curb appeal with weird parking lot merge with entrance.
Overnattede 1 nat i december 2023

10/10 Fremragende

karen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed here when seeing a concert at casino Rama. The check in was fast, staff were friendly and helpful and the rooms were clean and large. They offer a shuttle bus for $10 per person to and from the casino which was so great. Even give a breakfast voucher, not too many places do anymore. Would stay again!
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Mike

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No Bar or Restaurant on Site as Advertised. No working hot tub or sauna on site as advertised. No coffee creamer. Not happy at all.
Overnattede 1 nat i december 2023
Svar fra Nicole den 21. dec. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fremragende

arden

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent place
Overnattede 1 nat i december 2023