Den Gamle By

We have always enjoyed our annual stay with Villa Sassa. Been there 5 Thisyears in a row. This year was not much of a joy...... felt being ignored. Monday housekeeping left only towel for two, so I sent an email to front desk to ask them to bring another set of towels. Waited for some hours, no reply. Wrote again next morning, no reply or action. When confronting them, the receptionist answered "Oh yes, I saw that last night". He had seen our mail from the morning as well. No action. When we confronted him, he could not explain why there was no action, not saying or showing regret. Then we left a written letter for the general manager. He had 2.5 days to reply us while we were there. Have so far not heard a word frrom him either. It feels like they don't care about their loyal guests, ignore mails and don´t apologize for their mistakes. We are honestly considering finding a new place for our annual trip to Lugano next year.

Wow…the service and the view of the lake were breath-taking.