We are sorry your experience wasn't has expected. However further checked showed the room you booked would have design with limited lights for a more romantic atmosphere. There is also a light at the corner of where you would have made mention you hit your feet to the front office staff. Also a room change was granted with a late chcekout. Unfortunately, we did not meet your expectations However, did address reported issues, immediately. Be safe and thanks for coming.

We are working on getting the restaurant ready soon. Hopefully we will meet all your expectations on your next visit.

It was a pleasure hosting you.

We will surely express to Dennis your big ups. We do take your recommendations serious and will apply all recommendations in process. Thank you for coming.

Thank you for your review. We are happy your view from your room was beautiful.

Thanks for your ratings.

Great we could share the experience with you.

It was great you had a warm and welcoming experience and meet Dennis he infact has that quality. We look forward to welcoming you again on your next plan date.

Good Evening,We are surprised you would have made this post because of a request for a bed type that was unfortunately couldn't be granted upon arrival. Note we have a sign registration for of your stay along with entrance camera footage to show that you spend your first night.

Thank you for your review

Thanks for your rating

Thanks for your ratings

Thanks for your rating

We do appreciate your review. However this is not out of basis for our locals. Our locals are well aware of this policy a understand why this is done. We have lost a great amount of items also and over the time this has eaten into our revenue . However to say this contribute to our revenue it does not. Now we lose less because person are much more Careful and will leave the property as they get it. It's more of a procaution than a revenue plan. Where 9 out of 20 person will leave with the refundable full incident deposit the submit on arrival.

Thanks for your ratings

We are sorry was your experience, we are working to better the experiences of our guest.

Sorry you had this experience. However, checking on your file and the reason for your refund was not listed with any of the reports you are now listed. It would have been great to have this reported at the desk, if these were your reasons. Be safe

we will look into these issues.

Good Day Sir/Madam, We appreciate you taking the time out of your day to give us your review however many of the other properties your seeing are not own by us hence why the building may look a lot different but as it relates to the ice trays we do provide trays upon request.

Good Day sir/madam, We appreciate you taking the time out of your day to give your review, We hope to see you again.

Good Day sir/Madam, We are sorry for any inconveniences this may of caused however if you could let us know what we could improve on we would appreciate your reply however please note we are still undergoing renovations as per our property.

we are sorry you feel this way, we do have policies which may or may not be honor by some guest, as such fees are charge for such.

Sorry the room gave off that experience. We had place blockout drape in the rooms because we were advise they were too much light.We will sure to make this us should you book with us again .

Good Day, We appreciate you taking the time to give us your review, We hope to see you again.

We do apologize for the lack of water on your checkout date. We are aware this lasted over the usual expected time for this to be return. This was a situation not cause by us and was unexpected as the development next door had broken our main pipe line.Base on the accommodation this is not our usual standard and this matter we will look into. Beside your conclusion of us not caring for our guest this could not be further from the truth.Be safe

Thanks for your ratings

Good Day Sir/Madam We appreciate you taking the time out of your day to give us your review; we hope to see you again.

Sorry this was your experience. We are unsure of the manager you make reference to as we do not have a English manager on property that manager our rooms.

Good Day Sir/Madam How are you doing?, We appreciate you taking the time out of your day to give us your review, We are sorry for any inconveniences this may of caused however please let us know how we could improve on our services.

Good Day Sir/Madam We appreciate you taking the time out of your day to give us your review; we hope to see you again.

Good Day Sir/Madam We appreciate you taking the time out of your day to give us your review; upon reading your review we have put in place measures to improve on our costumer service, We are sorry for any inconveniences this may of caused.

Good Day Sir/Madam We appreciate you taking the time out of your day to give us your review; we hope to see you again.