6/10 Okay
Kelly
Rejste med familie
27. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The pool was dirty so my kids didn’t enjoy it. They said there was clumps of hair and bandages floating around the pool. We stayed on the 6th floor and there was no microwave, the phone in our room was broken. Every time we needed something I had to walked all the way down to request something. I brought the issues to their attention, the lady at the front desk sent someone up to fix the phone but the guy couldn’t fix it. He said he will come back in 5 mins to fix. My family went out and came back 3 and 1/2 hours later.. the phone still not fixed. I walked down again to address the issue and request more towels. The guy at the front desk said he will send someone up to look at the phone and bring us some towels but it’s been an hour now and still nobody showing up and no towels. I’m so tired to walk back and forth. I can believe I paid for this kind of service and inconvenience. I always stayed at the Hyatt properties but never stayed at this location. This will be my last time here.
Kelly
Overnattede 1 nat i maj 2024