Zero Stars – Unacceptable Treatment on My Birthday
I had been looking forward to celebrating my birthday at South Coast Winery, but what should have been a joyful and memorable experience turned into a deeply upsetting and disrespectful ordeal — all due to the behavior of the manager Janette Campos and overall lack of accountability from the staff.l with the exception of a few of the front bell ladies who were deeply supportive in our case.
From the moment we arrived just after 12 PM to notify the front desk of our presence and to prepare for check-in, the service was completely disorganized. Despite check-in stating a 4 PM we were advised upon pre-check-in that we would receive a text when our room was ready and since the room was made to be available and was already checked out, however they just needed the room to be properly clean. We completely understood and advise them that we would enjoy a few tastings in the meantime.
After recent text yet at 3:45pm since our pre check in around 12:45pm , we were left in limbo with no clear updates, and when I called in for information, I was not only spoken to rudely but hung up on by someone in reservations — unacceptable behavior from any hospitality professional.
What made matters far worse was the way the manager handled the situation. She spoke down to me, my sister-in-law, and our entire group — completely dismissive, defensive, and unprofessional. Rather than helping us or owning the hotel’s failure to accommodate us, sh