Lejlighedshoteller i Nozawaonsen

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

"ありがとう "

"top service"

"料理も、お風呂も最高でした。"

"施設はだいぶ古いですが、清潔で、清掃は行き届いている感じです。スタッフの対応は大変素晴らしくとても居心地は良いです。周りは山なので自然を満喫したい人には最高だと思います。是非また伺いたいと思います。"

"朝食が魅力的でした。"

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

"The room is really worn out and not comfortable unfortunately it’s not somewhere I wanna be back again (it’s not even that cheap)"

"Very nice small authentic ryokan with an outdoor public onsen. It's located 15 min walk from Shibu Onsen town, but close to the entrance to Monkey Park. There's a busstop right in front of the ryokan. The bus goes to the station and monkey park entrance and ski area. Very kind and serviceminded couple, who speak enough English to explain how it works. Good Japanese breakfast and dinner. Only coffee is in the vending machine outside. Only futons in the room. No chairs. No private bath or toilet...

"One of the best stays I've ever had!! Great service, great food, extremely friendly and helpful staff!! "