Forretningshoteller i Nordvestlige San Antonio

"The staff and management are so rude and they not friendly or helpful at all."

"This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water...

"I urge any future traveler to skip this hotel. I called the hotel to make sure they had a crib for newborn, which they confirmed and so I proceeded with the reservation. When we arrived, at almost midnight, the front desk guy checked us in, and then said that they didn’t have any cribs and all they could do was “offer us some blankets”. The staff refused to make it right. They were very rude. My family and I had to leave in the middle of the night to find another hotel, all this while being...

"We had a nice quiet stay. Great breakfast. Front desk was absolutely fantastic."

"At 3pm, I checked into our room. Upon arriving to our room, I noticed the shampoo/conditioner bottles in the shower were empty. I called down to the front desk and let them know. She said she would bring them down in about 30 minutes. At 8pm, still nothing. I went down and they gave me a new bottle of shampoo and a bigger, different brand of conditioner. The next day, when room service came, they took the bottle of conditioner out of the room. When I got back, I had to go back to the front desk...

"Loved the front desk clerk he remembered by daughters name and that it was her birthday! I believe his name was lance. Loved the happy hour and the breakfast. Will definitely stay at embassy suites again. Only bummer is because i booked with Expedia i didn’t get Hilton points"