4/10
We were two families that spent a week at the house that is located very nicely in the mountains approximately 30 min from Nice. The house itself is a very nice house with a perfect plan solution for two families. However the kitchen was unfortunately very dirty. We had to clean all the dishes and the fridge and throw away old food. Also the barbecue area was very dirty and we had to clean that as well to be able to use it. The outdoor as well as the pool area is very nice and beautifully decorated. But also here we had a problem with the maintenance. During our stay at the house the pool started looking very dirty, with something unknown on the bottom that looked like dirt or sand but didn’t feel like it (might have been salt crystals). The pool became very cloudy and we were unable to see the bottom. It looked like the filters didn’t work properly. We contacted the owner and explained the situation. Quite reluctantly, we finally convinced him to send someone to look at the pool. All the pH and chlorine values were completely off. It took several days before the pool looked somewhat clean again and we were unable to use it for a couple of days. We used a lot of time checking the values as we didn’t want our kids to go in to a dirty or unhealthy pool. When talking to the owner about it and discussing compensation for the time we used to contact him, the pool man and worrying about it during our vacation as well as the time we were unable to use the pool, the owner sent us an email saying that he should charge us for the maintenance issue of the pool. We also told him about the dirty kitchen that we had to clean and sent him pictures, but again he didn’t regard our complaints at all. It could really have been a fantastic stay, but unfortunately we had to deal with a lot of issues that took away precious vacation time.
Sarah K.
Overnattede 7 nætter i juli 2022