2/10 Forfærdeligt
Feliza G.
21. jul. 2025
Synes ikke om: Rengøring
Unable to stay
Our experience wih the Offenbach property was very negative. Upon arrival, three vagrants were loitering about the entrance and verbally harrased my daughters while I parked. A fourth drunk man leered at them walking past on the street. The building is located next to a run down, construction site and dead foliage. The online photos of the exterior showed lovely buildings and trees next to the property. The photos are quite misleading. Upon entrance into the property, we immediately noticed the bathrooms were not clean, the beds were lacking, just mattresses on bed frames as opposed to beds with nice headboards and bedding as shown in the listing online. The most significant interior issue was the odor from the kitchen. It was nauseating to the point of making the unit uninhabitable. We reached out to the host that day and received no respoonse. We had no choice but to secure safe and livable accommodations elsewhere. For a family of six, it was extremely inconvenient, expensive and challenging during peak tourism season. The host finally reached out to us after two weeks and several complaints to VRBO. Rather than assist in rectifying the situation, they became obstinate and refuted our claims. We very much wanted to stay at this property but the safety of the area and the condition of the unit precluded that. We have had nothing but successful, problem-free stays with VRBO, dating back to its incepiton.This is the first time we were unable to stay at a VRBO property.
Feliza G.
Overnattede 3 nætter i juni 2025