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Anmeldelser af The Roker Hotel, BW Premier Collection

4 out of 5
The Roker Hotel, BW Premier Collection
Roker Terrace, Sunderland, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 270 af i alt 649 anmeldelser" "
Bedømmelse på 8 − Udmærket. 231 af i alt 649 anmeldelser" "
Bedømmelse på 6 − Okay. 93 af i alt 649 anmeldelser" "
Bedømmelse på 4 − Dårligt. 36 af i alt 649 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 19 af i alt 649 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Pauline

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very helpful
Overnattede 1 nat i maj 2024

8/10 Udmærket

Donald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location across the street was the North Sea with pier and lighthouse.
Overnattede 1 nat i april 2024

8/10 Udmærket

Chris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really enjoyed ourselves the staff where amazing and the food was fantastic, highly recommended the fish and chip friday for 2 only thing that put us off was the long walk to the basement hotel rooms which you also hear the pipework in use when others are using water, apart from that the room itself was fantastic with nice amenities but for the price we paid could have been slightly better, thank you for the loverly stay we cant wait to return
Overnattede 1 nat i april 2024

10/10 Fremragende

Stephen

Overnattede 7 nætter i marts 2024

8/10 Udmærket

Will

Overnattede 1 nat i marts 2024

10/10 Fremragende

Stefan

Great breakfast friendly staff. Room had a magnificent ses view
Overnattede 3 nætter i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant stay
Pleasant stay with my son. Quiet and with multiple food options. Not far from town with free parking. Rooms with a bit of character. Italian restaurant next door dealt with or allergies well.
Overnattede 3 nætter i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

John

Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

Gary

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The outside doesn't do the inside justice. lovely hotel, great bar, will visit again.
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

D

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnight
Everything was first class Room was clean and tidy Food was excellent The staff were great
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

4/10 Dårligt

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not as good as usual
I usually enjoy my stay at the Roker Hotel but my ground floor room was chilly as there was no heating in it and there was no wifi signal at all… in fact I couldn’t get 4G either which meant I could do my work in my room.
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In the event that you do stay with us in the future, please feel free to contact us to request a specific room or location, we will be more than happy to accommodate these requests.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

Dawn

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Great experience, very friendly,
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

2/10 Forfærdeligt

Michelle

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not book this hotel
Manager took £150 from credit card that was used for the deposit. Stating that the lads had been smoking in the room. The lads who stayed there do not smoke. Beware of this scam as they then refuse to refund.
Overnattede 1 nat i januar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We understand the distress that a transaction like this can cause, however our housekeeping team thoroughly inspect each room in our property. If it is deemed a strong enough odour in the room then these charges do apply.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Udmærket

Mohammed

Synes godt om: Rengøring, service og personale
Friendly staff, clean hotel.
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Fremragende

Mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location, really friendly, helpful staff. Good amenities, will use again
Overnattede 1 nat i januar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

6/10 Okay

Paul

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Udmærket

Miranda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very handy, very good breakfast.
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Udmærket

Chris

Overnattede 1 nat i januar 2024
Svar fra Front Office Manager den 6. mar. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Udmærket

Karlie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best pillows ever!
Best pillows ever, however on going I tot the room there was a strong smell of weed, as it was midnight we didn’t tell staff til the morning but they were aware as other guests had said the same.front desk staff were really good and helpful, room was good other than above.
Overnattede 1 nat i december 2023

10/10 Fremragende

Rumen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Barbara

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a great visit to this hotel staff were fabulous and would really like to give a big shout out to the member of the cleaning team as we could not find our car key but a staff went above and beyond to stop it spoiling our stay thank you so much
Overnattede 1 nat i december 2023

10/10 Fremragende

Judith

Overnattede 2 nætter i december 2023

6/10 Okay

jbrian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Don't stay sat if wanting quiet nights
On arrival check in was ok , went to see room , tiny , went back to desk and explained I didn't book the ( small comfort room ) but a normal double , was told not much difference ! , asked if we could pay to upgrade , desk manager said we could upgrade and pay for one night which was kind of him , then told us would be a disco that night until 11.30 ish , unfortunately wish we had been made aware before booking as we were unable to cancel booking and get refund as already checked in , Room was better but not a very large room, we went down to restaurant and had a wonderful meal , best part of hotel the food was great Unfortunately on returning to room disco had started and omg !! The noise was horrendous , room was directly above bar and was like we were in disco , extremely loud with massive base , could not listen to TV , nor get to sleep , went on till almost midnight , at one point told husband I wanted to leave hotel , Breakfast on the Sunday was buffet style and ran out of hot food twice , out for day on returning to room was a bug on bed , did tell desk on checkout , was asked to email pic over but not heard anything from them ! Breakfast Monday morning was served , if you're hungry then it's not going to fill you , Literally one of each item , sausage , egg , bacon , beans ,only half tomato,, the Xmas decs were lovely which was nice to see , Overall nice hotel ,restaurant meals were lovely , need to let you know on booking if disco etc
Overnattede 2 nætter i december 2023

10/10 Fremragende

Denise

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Amanda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel, stayed for wedding , staff lovely , room great just a little the hot side breakfast lovely, would definitely return again 😀
Overnattede 1 nat i december 2023

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i december 2023

4/10 Dårligt

Adam

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 2 nætter i november 2023

6/10 Okay

Stephen

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We liked everything but the food. Really stunted/limited choice. Same menu lunch and evening. 2nd night had steak pie, I've bought better ones in Lidl, it was dry, hard over cooked. Veg were so obviously done in microwave, like chewing rubber. We went as a couple but ended up eating separately as we had to wait for a second serving, not much better than first. After paying good money for half board expected better than that. Ill not be staying there again, sad, because rooms were excellent. Perhaps separate menus and a decent, experienced chef would help
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Kemal

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Oda temizliği yapılmıyor.ve oda çok küçük.tuvalet girişi yatakla bitişik durumda partneriyle kalan birisi için ciddi bir challenge.hiç memnun kalmadım.kesinlikle gidilmemesi gereken bir otel.
Overnattede 3 nætter i november 2023

10/10 Fremragende

NM

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I WILL RETURN
Great location, easy fast friendly check in Clean room with comfy bed Great bar with good food. Breakfast was excelent. Feindly helpful staff
Overnattede 2 nætter i november 2023

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023

8/10 Udmærket

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

6/10 Okay

Beccy

Rejste med familie
Synes godt om: Service og personale
The bar area was very nice, lots of seating but not overcrowded. Nicely buzzing atmosphere. The room however, was a bit dated, there was a stained cover on the bed. But the bed and pillows were comfy.
Overnattede 1 nat i november 2023

10/10 Fremragende

Jeremiah

Overnattede 2 nætter i oktober 2023

10/10 Fremragende

colin

Synes godt om: Rengøring, service og personale
Very friendly & professional staff.!
Overnattede 11 nætter i oktober 2023

8/10 Udmærket

Heath

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bathrooms need updating, but a fabulous hotel.
Overnattede 3 nætter i oktober 2023

6/10 Okay

Iain

Overnattede 2 nætter i oktober 2023

8/10 Udmærket

david

Rejste med familie
Synes godt om: Service og personale
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Niveditha

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I had good experience. Friendly staff. Room service was good.
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Ian

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Scott

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An interesting hotel for an overnight business trip. Staff were very friendly, received a complimentary drink, room & decor wasn't the usual bland chain hotel. Would definitely stay here again.
Overnattede 1 nat i september 2023

10/10 Fremragende

Kelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay
Really lovely location and well kept. Very good value for money
Overnattede 1 nat i september 2023

10/10 Fremragende

Natalie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel was lovely right on the beach front with a fantastic view of the pier. Staff were very polite and welcoming. Will be staying again
Overnattede 1 nat i september 2023

8/10 Udmærket

J Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quirky
Overall excellent. The room was small but lovely. Downsides… access, upstairs and downstairs, was rather awkward and the WiFi did not work.
Overnattede 2 nætter i september 2023

6/10 Okay

Steven

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No issues
Overnattede 1 nat i september 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

10/10 Fremragende

Alexander

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2023

10/10 Fremragende

Patricia

Overnattede 2 nætter i august 2023

10/10 Fremragende

Darren

Overnattede 2 nætter i august 2023