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Anmeldelser af Matfen Hall Hotel, Golf and Spa

4 out of 5
Matfen Hall Hotel, Golf and Spa
Matfen Village, Newcastle-upon-Tyne, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 80 af i alt 125 anmeldelser" "
Bedømmelse på 8 − Udmærket. 31 af i alt 125 anmeldelser" "
Bedømmelse på 6 − Okay. 8 af i alt 125 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 125 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 125 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

9,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The world's most expensive sauna!
Beautiful building and wonderfully friendly and efficient staff, but, for this kind of money, I would expect air conditioning in the rooms. I appreciate that the weather was unseasonably warm, but it was like an oven in my room and, although there was a little fan supplied, it really made no difference. I would imagine that adding air-conditioning would be difficult in such an old building, but to justify the price and the rating, I feel it is necessary and, if our summer's get hotter (as seems inevitable), this problem is going to be a regular occurrence.
Overnattede 1 nat i september 2023

10/10 Fremragende

Kevin

Overnattede 1 nat i november 2022

10/10 Fremragende

Alison.

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2022

10/10 Fremragende

Jade

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022

10/10 Fremragende

Nick

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stately home luxury
The rest of the hotel never quite lives up to the jaw-drooping grand entrance hall, but it's still all very impressive. The main dining room gives you an idea of what eating at Blandings Castle would have been like, the bed was very comfy, and the gym/pool are top notch
Overnattede 1 nat i juli 2022

10/10 Fremragende

T

Overnattede 1 nat i juli 2022

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Matfen
Lovely room, grounds and spa
Overnattede 1 nat i juni 2022

10/10 Fremragende

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022

4/10 Dårligt

David

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
£300 per night is an absolute rip off for a double room with damaged furniture, cracked bathroom sink, no coffee (they boast a coffee menu with five flavours), and one small bottle of water for two. After ringing reception for over an hour with no response, a member of staff turned up only because the in-room fire alarm was activated ! To his credit, he returned with extra water and sachets of coffee…..all decaf! C’mon Matfen you need to do better than this. Needless to say, despite being a beautiful place, I won’t be hurrying back, I’d like to keep my eye sockets.
Overnattede 1 nat i maj 2022

10/10 Fremragende

Anne

Overnattede 1 nat i maj 2022

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very clean and comfortable,staff were excellent
Overnattede 2 nætter i april 2022

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel. Excellent food and service, comfortable bed.
Overnattede 1 nat i marts 2022

10/10 Fremragende

John

Overnattede 1 nat i marts 2022

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing stay as always, look forward to the next
Overnattede 1 nat i februar 2022

10/10 Fremragende

Dennis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stunning hotel with a very warm welcome!
A beautiful hotel that was beyond expectation. Very good service from arriving to leaving. Room was very clean, the hotel was very clean. Staff very friendly and helpful. Food was very good. Couldn’t find a fault with it.
Overnattede 2 nætter i januar 2022

10/10 Fremragende

Roy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very classy building with good size rooms.
Overnattede 1 nat i september 2021

10/10 Fremragende

Lynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Michael Silmon / Jes Poole - Room 37
Excellent all round. We’d like to make a special mention to Rebecca on reception who went above and beyond to make us feel so special and valued on arrival. The arrival had improved a great deal generally since my last stay a few years ago as had other aspects of the hotel, including the drinks quality / knowledge and staff service. My only slight negative observation was that through the day if sat at a table around the hotel, staff didn’t come to ask if we wanted drinks. We had to go up to the bars to order drinks. In a hotel of this standard and price you’d expect continuous table service generally in the lounge or outdoor areas. Only other slight observation was the water pressure in the shower in the family room (37) was a bit weak. Overall we had such an amazing stay and the refurbishment is absolutely beautiful. The grand hall was so special especially with the very personal touch with the piano player girl who was amazing and brought a tear to our eye. She also came and spoke to us and made us feel very welcome and comfortable. The Emerald restaurant was also incredible and the food, drinks and service was amazing. The spa was great as usual. Thank you for a truly unforgettable stay!
Overnattede 2 nætter i september 2021

10/10 Fremragende

Gerard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021

6/10 Okay

Jonathan

Synes godt om: Rengøring
Overnattede 2 nætter i august 2021

10/10 Fremragende

Dyanne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent in every way
Overnattede 2 nætter i august 2021

10/10 Fremragende

C

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wedding vs regular hotel guests
I do wish hotels wouldn't muddle up paying guests with weddings. The staff here worked very hard to alleviate the problems but because of lack of space the wedding parties creating a disturbance to regular guests looking for peace and quiet. They did upgrade one of our rooms when we complained but the fundamental problem is you can't have peace and quiet and a wedding!
Overnattede 2 nætter i august 2021

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, værelsets komfort
First class
Attended for a wedding and was pleased to see lots of parking areas. Staff were first class and shout out to Desmond unbelievable! Room needed an update however very clean and comfortable. Retreat is top drawer for an early morning splash. Breakfast good but could be better. Overall thoroughly recommend it.
Overnattede 1 nat i august 2021

10/10 Fremragende

Brooke

Overnattede 1 nat i august 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Keeps the old world charm but with modern facilities.
Overnattede 1 nat i juni 2021

10/10 Fremragende

M

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel ?
Excellent hotel, superb food wonderful friendly helpful staff. They could not do enough for you. Probably best hotel I have ever stayed in, in this country or abroad.
Rear of hotel
View across the golf course
Main hall
Overnattede 2 nætter i juni 2021

10/10 Fremragende

Roberta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super
We had a lovely overnight stay using the pool, sauna, Turkish and jacuzzi in a very safe way, during the pandemic. The dinner and breakfast were delicious and the service and friendliness of the staff was excellent. Our favourite spot as sitting by the roaring log fire in the great hall with a drink before dinner.
Overnattede 1 nat i november 2020

8/10 Udmærket

na, newcastle

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel in a great location, my only negative comment was that we had to ask 3 times for tea, toast and juice at breakfast
Overnattede 1 nat i september 2020
Svar fra Melanie den 17. sep. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Jill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2020
Svar fra Melanie den 17. sep. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2020

8/10 Udmærket

Robbie, Yorkshire

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely accommodating staff good food nice rooms and beautiful grounds 👍
Overnattede 1 nat i februar 2020

10/10 Fremragende

david

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top Drawer
Beautiful setting, lovely rooms and gym. Excellent friendly staff.
Overnattede 2 nætter i februar 2020

10/10 Fremragende

Steve, Newcastle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful old house set in county located near golf course and not to far from Newcastle rooms were clean and spacious decor was lovely breakfast was good
Overnattede 1 nat i februar 2020

4/10 Dårligt

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Grounds and great hall & library dining room. Spa facilities also very good
Overnattede 2 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
fantastic building. nice rooms. good fitness and spa facilities.
Overnattede 1 nat i december 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2019

8/10 Udmærket

Bradley

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Just lost the edge to be extra special
This Hall is set in lovely setting with large golf course. The hotel room we stayed in was spacious, however it was very old. In some aspects this was grand and special but there was also little details which made our stay slightly less impressive. It such details as the big bulky old CD player in the room, the carpets in the room were very warn and bedding felt old and warm too which doesn’t make you feel comfortable. There was no plug near kettle ended up plugging it in on the floor. The spa was also pretty small and poor really I would not go if you are wanting a spa day. On the hand the evening meal in the library restaurant was fantastic and would definitely recommend if you stay here to have your dinner included.
Overnattede 1 nat i november 2019

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Recently went for a wedding so didn’t use the spa or golf facilities, venue and staff overall were excellent.
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic stay - our second visit. We had a room in the main building overlooking the garden - superb. Staff very helpful. Breakfast was exceptionally nice.
Overnattede 1 nat i oktober 2019

4/10 Dårligt

George

Synes ikke om: Rengøring, værelsets komfort
Dissapointed
Having booked a “deal” through you, we were given a Garrett at the top of the hotel, we requested another room, but as we were on a deal they would allow us to upgrade to another without charge but were advised we may hear some moose as it was above the gym. They ere not wrong, 3 hours of it from 6pm Antilles 9 pm fortunately we ate out in between. E had however to eat in the club house as the menu was the same as previous day, and we had struggled to find something we wanted from it. The other*restaurant was inundated with a collection of men drinking obviously prior to some other function
Overnattede 2 nætter i oktober 2019

8/10 Udmærket

BECKI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay, we will be back.
Great place. Good value for money, super clean and luxurious facilities.
Overnattede 1 nat i oktober 2019

2/10 Forfærdeligt

Verificeret rejsende

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They refused to give me my money back or change the dates for my anniversary gift to my wife because of a website mistake and I want if they understood and said you will need to pay a little extra to change the dates but no just took my money and run
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A beautiful and well maintained property. Staff very helpful. Would return next time. Thanjs for a great night.
Overnattede 1 nat i oktober 2019

8/10 Udmærket

Sascha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to be in the middle of a golf course.
Great place to be in the middle of a golf course. Small spa which is public. Rooms are nice and quiet. Good breakfast but with a suspicious service guy.
Overnattede 1 nat i september 2019

8/10 Udmærket

Lindsay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2019

8/10 Udmærket

Sue

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Special break with friends
Excellent dinner and spent time in the spa while the boys played golf. Very friendly and professional staff in a stunning setting. Gym was well equipped too.
Overnattede 2 nætter i august 2019
Svar fra Melanie den 11. sep. 2019
Thank you for the kind words. We are delighted to hear that you had a great experience at Matfen Hall! Feedback like this helps us constantly improve our customer service experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Please do hesitate to reach out if you have any more questions, comments, or concerns. Kind Regards, Matfen Hall Team

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 1 nat i august 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring
Nice staff, good food, beautiful place, confortable and calm bedroom and clean spa
Overnattede 1 nat i august 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful setting , lovely rooms, good food, pleasant staff. Lovely place for the wedding we attended.
Overnattede 1 nat i august 2019