3 restauranter; serverer morgenmad, frokost og amerikanske retter
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Anmeldelser af Carneros Resort and Spa

5 out of 5
Carneros Resort and Spa
4048 Sonoma Hwy, Napa, CA

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 221 af i alt 311 anmeldelser" "
Bedømmelse på 8 − Udmærket. 49 af i alt 311 anmeldelser" "
Bedømmelse på 6 − Okay. 24 af i alt 311 anmeldelser" "
Bedømmelse på 4 − Dårligt. 9 af i alt 311 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 311 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Michael

Overnattede 3 nætter i april 2024

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice grounds nice pool area and very dog friendly.
Overnattede 4 nætter i april 2024
Svar fra Edward Costa den 23. maj 2024
Dear Michael,We are delighted to have been your chosen hotel during your recent stay in Napa Valley. It was truly a pleasure to serve you and your four legged friend.Sincerely, Edward CostaManaging Director

8/10 Udmærket

Aimee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Edward Costa den 21. mar. 2024
Dear Aimee,We are delighted to have been your chosen hotel during your recent stay in Napa Valley. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Fremragende

ALLAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent personal service
Overnattede 1 nat i februar 2024
Svar fra Edward Costa den 15. feb. 2024
Dear Allan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Julia

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I had been to Carneros a couple times, but we recently brought our 5 year old daughter along and it was one of the best holidays we’ve ever taken as a family. The resort typically feels like an adult space, so its ability to transform into a family friendly cozy spot is pretty remarkable. I appreciate how subtly they work in options and activities for kids while they maintain a quiet, peaceful environment. We toured the property’s bee hives and gardens and were spoiled by COO Michael Ford there and then throughout the rest of our trip. We went on the Little Green Thumb garden tour with Chef Jeffrey Jake. My daughter and I had the most amazing afternoon with him while my husband enjoyed the spa. We had anticipated needing to leave the resort throughout the long weekend to keep our daughter occupied, but there was so much to do and eat and enjoy onsite that we hardly touched our car. Everyone left the vacation relaxed, recharged and bonded. Also depressed since we didn’t want to go. Thank you, Carneros, we can’t wait to see you again!
Overnattede 2 nætter i februar 2024
Svar fra Edward Costa den 5. mar. 2024
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Karolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Edward Costa den 5. feb. 2024
Dear Karolyn,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Helen

Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love how kid and dog friendly the resort and staff are!
Overnattede 1 nat i januar 2024
Svar fra Edward Costa den 15. jan. 2024
Dear Helen,Thank you for taking the time to relay feedback regarding your recent stay with us in Napa Valley. We take your feedback to heart and will continue to strive to deliver the highest level of customer service for all members of the family. Please let me know if your travels return you to our beautiful wine country, as I will personally assist to ensure another wonderful stay.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful resort. Our second stay there. However it is a bit outside of the valley.
Overnattede 1 nat i december 2023
Svar fra Edward Costa den 28. dec. 2023
Dear Nicole,Thank you for taking the time to write a review. We are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Edward Costa den 28. dec. 2023
Dear Rebecca,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Morgan

Overnattede 1 nat i november 2023
Svar fra Edward Costa den 28. dec. 2023
Dear Morgan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Goldie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Edward Costa den 28. dec. 2023
Dear Goldie,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

8/10 Udmærket

Maiyer

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel and property was beautiful but with the cold season, we felt the temperature of large pools should've been adjusted to fit the season so we could enjoy it more to make our money worth. Our bed was not comfortable at all. We woke up being stiff for two days during our stsy.
Overnattede 2 nætter i oktober 2023
Svar fra Edward Costa den 16. nov. 2023
Dear Maiyer,We appreciate your business and value your honest feedback. Your comments have been shared with the resort team as a critical way of understanding how we can improve. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Ari

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful experience. Our concierge, Nina, was amazing. Farm restaurant was fantastic. Availability of hydration/drinks was limited. We loved our stay
Overnattede 4 nætter i oktober 2023
Svar fra Edward Costa den 20. okt. 2023
Dear Ari,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Julia

Overnattede 1 nat i september 2023
Svar fra Edward Costa den 4. okt. 2023
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

8/10 Udmærket

Carolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Edward Costa den 21. aug. 2023
Dear Carolyn,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

6/10 Okay

Dina

Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Overnattede 2 nætter i august 2023
Svar fra Edward Costa den 14. sep. 2023
Dear Dina,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

6/10 Okay

Steve

Overnattede 1 nat i juli 2023
Svar fra Edward Costa den 28. jul. 2023
Dear Steve,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Keith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juni 2023
Svar fra Edward Costa den 6. jul. 2023
Dear Keith,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your wonderful review. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Edward Costa den 25. apr. 2023
Dear Thomas,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Kristen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023
Svar fra Edward Costa den 25. apr. 2023
Dear Kristen,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We are delighted your experience at Carneros was a special one. Sincerely, Edward CostaManaging Director

10/10 Fremragende

Adam

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
The relax factory
Complete and exactly what was needed
Overnattede 1 nat i april 2023
Svar fra Edward Costa den 10. apr. 2023
Dear Adam,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Lucine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well kept property with beautiful cottages
Svar fra Edward Costa den 17. jan. 2023
Dear Lucine,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

6/10 Okay

Kristi

Synes godt om: Service og personale, værelsets komfort
Very sad quality of stay
Really disappointed for the first time coming here. Checked in with manager and asked for late check out as my gold status allows and was told yes and I had til 2pm to check out. My husband and I went up to pool/bar and came back at 12:00 and were locked out! Called manager and she said she knows I had late check out and would send someone with a key. The kid came opened the door and drove away? We still had 2 hours availability but now our keys didn’t work so we couldn’t go back to the poolside bar because we’d be locked out again! We packed and left room to go inside and tell the manager and she said it was an error but offered nothing to make it right. Also we kept smelling rotten food in bathroom and we opened cabinet under sink and the people who stayed in room before we arrived trash with food containers was stuffed under sink instead of maids throwing away? A 1000.00 a night room should never have this sort of mess ups. Makes me wonder if the room truly was Covid acceptance cleaned. So very disappointing as we love this place but manager should’ve offered compensation for the poor quality of service we received.
Prior guests trash under the sink!
Overnattede 1 nat i december 2022
Svar fra Edward Costa den 27. dec. 2022
Dear Kristi,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

6/10 Okay

Kevin

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Incredible and not
It could be a wonderful place. I needs a lot of updating. FARM restaurant is AMAZING!!!! Nice job. The Rooms need updating badly. The out door bath tub is incredible!!! Worth the stay alone! We soaked and watched the stars and a meteor shower it was wonderful. I hope they update the rooms - If so I will definitely be back
Overnattede 2 nætter i december 2022
Svar fra Edward Costa den 19. dec. 2022
Dear Kevin,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that all areas of your stay were not exceptional. Please know we take your feedback to heart and will address the issues you mentioned.We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward CostaManaging Director

6/10 Okay

Alexis

Synes godt om: Service og personale
Synes ikke om: Rengøring
Disappointed upkeep at Carneros
We’ve stayed at Carneros probably a dozen times over the decade and it’s always been a favorite. You can’t beat the grounds and charm. However we were very disappointed with the quality now for the price - no updates in 10+ years. The hill top hot tub wouldn’t be acceptable at a Hampton Inn much less a $1500+ a night resort. It’s disgusting. The tile is broken, it’s dirty and rusty, discolored and needs to be replaced. The mattress in our room was very old and had dip and valleys from years of use. Not a comfortable sleep. There were ants and human hairs all over our room, in the shower and the bed. Room was warn with dented, dirty walls and chipped furniture. TVs and room tech is very dated and needs replacement. Again, maybe acceptable for a $300 hotel but not for Carneros. Service was lovely and food and spa is great but really feels like ownership is squeezing blood from a rock trying to maximize profit without bothering to do needed updates. Sad that a favorite is loosing charm and status that could so easily be addressed with small updates.
Overnattede 2 nætter i november 2022
Svar fra Edward Costa den 27. nov. 2022
Dear Alexis,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to sincerely apologize for the disappointing visit at our resort. I would greatly appreciate the opportunity to speak with you further. We hope to have the opportunity to welcome you back to Carneros Resort and Spa. Sincerely, Edward CostaManaging Director

10/10 Fremragende

Abby

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2022

6/10 Okay

Joann

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Staff was not receptive to requests or needs when call made- it would take them 30 minutes or they never showed up when we had called for a wine opener! And it was not busy at this resort while we stayed. Room was dusty upon arrival. But beautiful hilltop pool and good service at their bar area!
Overnattede 3 nætter i september 2022
Svar fra Edward Costa den 12. sep. 2022
Dear Joann,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Donald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay….amazing food at Farm and attentive staff. Always a favorite.
Overnattede 1 nat i september 2022
Svar fra Edward Costa den 7. sep. 2022
Dear Donald,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 Fremragende

Kristi

Overnattede 1 nat i september 2022
Svar fra Edward Costa den 8. sep. 2022
Dear Kristi,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

6/10 Okay

Donna M

Synes godt om: Service og personale
Arrived and the bed looked liked it had been slept on. The entry pad didn’t work for any keys because the door had been locked from the inside and the back door was ajar, lock didn’t work. Went outside to take a sun bath, and there were drones flying over us! The heated floor in the bathroom reached extremely high temperatures and the thermostat didn’t work. Everything was reported, and hopefully fixed. Probably wouldn’t go back, but I’m sure others have had better experiences.
Overnattede 2 nætter i august 2022
Svar fra Edward Costa den 17. aug. 2022
Dear Donna, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. We hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

8/10 Udmærket

David

Synes godt om: Service og personale, værelsets komfort
Overnattede 2 nætter i august 2022
Svar fra Edward Costa den 5. aug. 2022
Dear David, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. We hope to have the opportunity to welcome you back again soon. Sincerely, Edward Costa Managing Director

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful, quaint but also luxury
Overnattede 3 nætter i juli 2022
Svar fra Edward Costa den 20. jul. 2022
Dear William, Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

8/10 Udmærket

Tim

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juni 2022

8/10 Udmærket

ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Carneros Resort and Spa has a lovely restaurant (The Farm), friendly staff and nice chalet style rooms. I've given up on the Spa (it's 50:50 whether they'll answer your emails) but there are plenty of alternatives in the area. We chose the "Suite" this time around which was a waste of money (actually just two, separate chalets). That said... we always enjoy our stay there and the treat of dining at the Farm.
Overnattede 1 nat i juni 2022
Svar fra Edward Costa den 10. jun. 2022
Dear Ian, It was our pleasure to welcome you to Carneros Resort and Spa. We strive to provide our guests with a relaxing and memorable experience, and I am pleased you enjoyed your stay and dinner at FARM. Thank you for taking the time to comment following your recent visit. Your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director

10/10 Fremragende

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very much enjoyed our stay
Overnattede 4 nætter i maj 2022
Svar fra Edward Costa den 20. jul. 2022
Dear Patricia, Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon. Sincerely, Edward Costa Managing Director

6/10 Okay

Alexander

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property, but rooms are old and outdated. For the price I expected quite a bit more.
Overnattede 2 nætter i maj 2022
Svar fra Edward Costa den 9. maj 2022
Dear Alexander, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

8/10 Udmærket

Misha

Overnattede 1 nat i april 2022

10/10 Fremragende

Ann

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the pool and the room that we stayed in. All was clean and well laid out.
Overnattede 1 nat i april 2022
Svar fra Edward Costa den 4. maj 2022
Dear Ann, Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

8/10 Udmærket

Kevin Gerald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is beautiful. Dining options were limited at times due to staffing issues. Reception and Concierge staff were great. Cottage was lovely but indoor seating for 2 would have been great due to the weather. There was only 1 chair in cottage.
Overnattede 7 nætter i april 2022
Svar fra Edward Costa den 26. apr. 2022
Dear Kevin, Thank you for taking the time to share your experience, and for being our guest at Carneros Resort and Spa. I am pleased you enjoyed your stay. Please know your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director

10/10 Fremragende

chloe

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The private cottages were incredible and the grounds were picturesque.
Overnattede 2 nætter i marts 2022
Svar fra Edward Costa den 22. mar. 2022
Dear Chloe, Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 Fremragende

Eric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Unique experience - your own little luxury house
Simply amazing. Unlike hotels where you share walls between people, this is your own HOUSE - with a fireplace, backyard and indoor/outdoor shower in the back. The entire place is so unique, I just don't see how it compares to any other accomodations in the area.
Overnattede 3 nætter i februar 2022
Svar fra Edward Costa den 21. feb. 2022
Dear Eric, We truly thank you for this wonderful review of your experience at Carneros Resort and Spa. Please know your thoughtful comments have been shared with our team. We hope to welcome you back to Napa Valley very soon. Sincerely, Edward Costa Managing Director

6/10 Okay

Shannon

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
I’d skip this place.
Needs updating and new mattresses. Very uncomfortable and dirty room. Glasses were dirty and the amount of gnats in the room was unbelievable. Disappointed in the condition of a room at this price. The public area of property is nice. Room service was kind but the food wasn’t very good.
Overnattede 1 nat i januar 2022
Svar fra Edward Costa den 24. jan. 2022
Dear Shannon, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

2/10 Forfærdeligt

Jennifer

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
The property seemed short-staffed and was not responsive to requests.
Overnattede 3 nætter i januar 2022
Svar fra Edward Costa den 18. jan. 2022
Dear Jennifer, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that your stay was not exceptional. I would appreciate the opportunity to speak with you further. We hope to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

4/10 Dårligt

Chris

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Not worth staying here until service level returns
Not-so-good. Rooms are very high priced so you expect the level of service to match. Really poor service at the restaurant although the food was high quality.
Overnattede 1 nat i december 2021
Svar fra Edward Costa den 28. dec. 2021
Dear Chris, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

10/10 Fremragende

Madhubanti

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous property. Fantastic guest services.
Overnattede 2 nætter i november 2021
Svar fra Edward Costa den 8. nov. 2021
Dear Madhubanti, Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

4/10 Dårligt

Claudia

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale
For a luxury property, our stay was disappointing. The grounds are beautiful and the pools themselves are lovely. But the service was far below par: we had unhelpful or snobby hostesses who explained that long wait times and a fully booked restaurant precluded sit down service even when the restaurant was half empty; waiting inordinately long times for wait staff to assist us at the pool even as they seemed to help others around us. Food was only so so with the exception of Farm (though see hostess comment). Amenities in the rooms were broken. And the lack of any shuttle service being offered to take guests to wineries across the active highway - all these things contributed to a very poor and disappointing experience, considering the amount of money that was charged for the privilege.
Overnattede 3 nætter i oktober 2021
Svar fra Edward Costa den 5. okt. 2021
Dear Claudia, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and discuss further. Sincerely, Edward Costa Managing Director

10/10 Fremragende

Robi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
How clean and quiet it was. The cottages are so comfortable and beautifully decorated.
Overnattede 1 nat i september 2021
Svar fra Edward Costa den 27. sep. 2021
Dear Robi, Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 Fremragende

Kathryn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property!
Overnattede 3 nætter i september 2021
Svar fra Edward Costa den 7. sep. 2021
Dear Kathryn, Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 Fremragende

Randy

Overnattede 3 nætter i september 2021

8/10 Udmærket

Vivian

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
This was our second time staying at Carneros—while we love the location and the property, the service left much to be desired this time. When we checked in, the front desk let us know that someone with an American Express was in our assigned room with a special 4p check out time (4p is the check in time for guests in general). The hotel was also fully booked so when we arrived early at 12:30p, the front desk bumbled around trying to explain we probably wouldn’t get our room until 5p. Less than 10min later, they offered us a For a the nightly room price, here are the things I’d expect:
Overnattede 1 nat i august 2021
Svar fra Edward Costa den 27. sep. 2021
Dear Vivian, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to apologize for the disappointing visit at our resort. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director