Big Fish Rentals is horrendous. Avoid any property that they manage. I hate to say that for the sake of the actual owner of the unit because the room is pretty decent. I would stay there again if it was under a different property manager. When it came time to do the pre-arrival check in, they requested tons of verification, more than normal places, which I did send them everything they requested. I should have known that something was up when they immediately sent me a message and said be sure to check with us to make sure your ID gets verified. They said "just because you receive a message that says you are "all set" does not mean that your ID actually cleared". That was an indication that they knew there was a problem with their system and that it had happened before. Over the course of about five hours as I traveled to Myrtle Beach, I text and emailed them out and back no less than 25 or 30 messages trying to get my check in finalized. They refused to give me the door code to enter my room because they said they couldn't verify my ID. I literally sent them everything they asked for 2 or 3 times. I repeatedly asked them to call me, not text. They refused. I finally had to rent a different room. They invited me to come to their office on Kings Hwy the next day. Got there and it was an abandoned building. I have requested a call from their owner numerous times. Nothing. They refuse to call me or give me a refund of any kind. Big Fish stinks. Not reputable or trustworthy.