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Anmeldelser af Mohegan Sun

4.5 out of 5
Mohegan Sun
1 Mohegan Sun Boulevard, Montville, CT

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 1146 af i alt 1602 anmeldelser" "
Bedømmelse på 8 − Udmærket. 269 af i alt 1602 anmeldelser" "
Bedømmelse på 6 − Okay. 92 af i alt 1602 anmeldelser" "
Bedømmelse på 4 − Dårligt. 47 af i alt 1602 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 48 af i alt 1602 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Sandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The employees are above and beyond the call of duty. We never encountered anyone negativity at any time during our stay. We will not hesitate to revisit another stay.
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management den 26. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

2/10 Forfærdeligt

marie

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I am a nurse and work from home. I was looking forward to a nice night with a wonderful room. The room was clean. There was nothing special about the room.. Paying 300.00 plus on a Wednesday night I could have went to a nearby hotel for the same room for 80.00. I wanted a night swimming in a warm pool and enjoy a hot soak in the hot tub. Cold pool and no hot tub. It was a very nice night out. Could not enjoy the outside seating related to people smoking. The hotel and valet staff were friendly and very nice.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 24. maj 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

8/10 Udmærket

Lynn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 26. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Markwen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 22. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Michelle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff were extremely helpful and friendly
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 21. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Charleen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 21. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Jordan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for a weekend escape!
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management den 20. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

8/10 Udmærket

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a fun experience. The restaurants were excellent. For the amount we paid for a weekend we could have gone to Vegas for a few days.
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management den 20. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 19. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 20. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Rosalind

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Have been before and love it.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 20. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Tara

Synes godt om: Rengøring, service og personale
Earth tower was close to the arena m.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 21. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Miguel

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place, extremely clean rooms and siuoer easy check in and out.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 12. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 13. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

Richard

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All the entertainment under one roof, with modern amenities and a great staff.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 12. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Guy

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Easy parking and access to various dining options
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 12. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Brianna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was amazing !
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 8. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Udmærket

Alex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management den 7. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Lenora

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Second time staying here. And both times was great. Many food options. The rooms are very clean and comfortable.
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management den 6. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

4/10 Dårligt

Peter

Rejste med partner
So unfortunately, the only negative issue issue I had with my stay was the king size bed. I was literally a cripple when I woke up in the morning because the bed was so hard and uncomfortable, and the sheets felt like sandpaper. I was informed after I made my complaint known to the desk there are certain number of rooms, including mine that are still waiting to undergo renovation, and unfortunately, the beds are uncomfortable. If this is the case, why rent the room
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 5. maj 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Udmærket

jacques

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Dennis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the entire layout. Great food options and entertainment options as well. Perfect venue for conference event
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Udmærket

Gabriela, Needham

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Udmærket

Deisy

Overnattede 1 nat i april 2024
Svar fra Hotel Management den 19. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Udmærket

lauren

Synes godt om: Rengøring, service og personale
Overall enjoyed my stay. Staff were very helpful. Hotel rooms need updating- shower was old.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Matthew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Elvira, bronx

Overnattede 1 nat i april 2024
Svar fra Hotel Management den 16. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

10/10 Fremragende

KAROLIN

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Vadim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was above and beyond of our expectations
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Minh, Bronx

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the room and games
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 23. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

4/10 Dårligt

Ilhan

Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 23. apr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 Fremragende

Xiaolan

Overnattede 1 nat i april 2024
Svar fra Hotel Management den 8. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 19. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future

4/10 Dårligt

Beth

Overnattede 1 nat i april 2024
Svar fra Hotel Management den 6. maj 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

10/10 Fremragende

Yvette, League City

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here for a Concert in the Arena. Easy easy for everything. Access to the Arena, parking, great room. Would definitely stay again when in the area.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 14. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Dennis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was easy with no surprises.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 14. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Marggie

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I appreciated how helpful everyone was. The property was very nice and clean the only thing that was a little scary was the walk to the Earth Tower hotel at 1 in the morning alone. Other than that I was content and so was the rest of the group.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 14. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bueno lo recomiendo a cualquiera muy amables
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 14. apr. 2024
Estamos encantados de saber que tuvo una visita maravillosa. Es genial que haya disfrutado de nuestra propiedad. Sus comentarios son importantes para nosotros y valoramos sus comentarios. Nos esforzamos por brindar un excelente servicio al cliente, habitaciones de calidad, excelentes opciones gastronómicas y un ambiente de casino agradable. Gracias por tomarse el tiempo para brindar comentarios sobre su experiencia y esperamos verlo nuevamente en un futuro cercano.

2/10 Forfærdeligt

David v

Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 14. apr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience

10/10 Fremragende

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean and welll kept. Also, the employees were friendly and helpful. Food and drinks were however pricy.
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 11. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Christine

Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 5. maj 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Maricel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I had a really good time this weekend staying in the hotel and playing casino. We had a blast!
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 8. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

10/10 Fremragende

Jeesun, Jericho

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 7. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

8/10 Udmærket

SADI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options and a enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.

6/10 Okay

Sonia

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Highly disappointed with billing and staff. Inaccurate billing after selecting the option to upgrade my room and the staff’s inability to explain why. Proper expectations were not set regarding the room mini bar. I was billed just for simply touching the items in the mini bar. Upon checkout, I learned of the sensors placed on the bar items. I was given the impression that I wasn’t being honest about using/taking the items from the bar at checkout and felt that I had to convince her otherwise. It was very awkward. I’ve never experienced this at any other hotel. Also, the checkout lady was condescending when explaining the overall charges. I’m thankful I was later credited for the mini bar charges however there should have never been a charge. The inconvenience of unnecessarily billed items and the poor service received from some staff members put a damper on my trip, considering this was a birthday surprise for my husband.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 5. apr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

4/10 Dårligt

Emperor

There was no notice of a second payment which was very inconvenient.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 1. apr. 2024
We apologize that this trip did not meet your expectations. We will do our best to learn from your experience. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience.

10/10 Fremragende

Jeremy Aaron

Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 21. apr. 2024
We are delighted to hear that you had a wonderful visit. It is great that you enjoyed our property. Your feedback is important to us and we value your input. We strive to provide excellent customer service, quality rooms, superb dining options, and an enjoyable casino environment. Thank you for taking the time to provide feedback regarding your experience and we hope to see you again in the near future.