Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alexandre ArielHotel ManagerFairmont Monte Carlo

Dear Thomas,Thank you very much for taking the time to share your feedback and for staying with us.We are delighted to know that you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Dear Guest, I very much appreciate your comments regarding your stay at Fairmont Monte Carlo. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and I hope to welcome you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre Ariel Hotel Manager Fairmont Monte Carlo

Dear Frank, Thank you very much for your positive feedback. We are pleased to read you enjoyed your stay and the staff at the front desk. It's always a pleasure to receive compliments. We sincerely hope to welcome you back very soon. Best regards,

Dear Madam, Dear Sir, I very much appreciate your comments regarding your stay at Fairmont Monte Carlo. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for taking the time to share your experience and I hope to welcome you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre Ariel Hotel manager Fairmont Monte Carlo

We very much appreciate your comments regarding your recent stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. We are delighted to read that you appreciated the view and our position in the heart of Monte Carlo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Ariel Hotel Manager / Directeur d'hôtel Fairmont Monte Carlo

Dear Madam, Dear Sir, Thank you very much for taking the time to share your feedback and for staying with us. We are delighted to know that you enjoyed your stay. For your kind information and concerning the deposit asked upon check-in, please kindly note that this procedure is in place in different hotels in Monte Carlo and all around the world. The guaranty asked is not a debit but a pre-authorization on the guest’s credit card which blocked the corresponding amount on the bank account. Thus this blocked amount is not immediately debited but can be either used upon check-out for the bill settlement or released if the guest wishes to pay with a different payment method. I hope this clarifies the procedure and be sure that all the Fairmont Monte Carlo hopes to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Dear Client, Thank you for taking the time to share your valuable feedback after your stay at the Fairmont Monte Carlo. We are delighted to see you enjoyed your stay and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Rune, Thank you for sharing your valuable experience. It is a great pleasure to learn that you spent a wonderful time at the Fairmont Monte Carlo. We seriously take the customers’ comments into account and I will convey yours to our teams. We are delighted to see that you especially enjoyed our hotel location. We hope to welcome you back in a near future. Thank you again and best regards,

Thank you for sharing your note and comment. Have a nice and happy day. Best regards

Dear Madame, Thank you for your email and for your feedback. We are strongly committed to the quality of service that we provide and we take very seriously all our guests’ comments, I therefore thank you for bringing this matter to our attention. I have taken notice of your comments and I regret, that the hotel did not meet your further expectations. I regret to read as well that Nikki Beach has impacted negatively your overall stay. I understand you were disappointed with Nikki Beach, and I am sorry you could not fully enjoy our pool facilities. Sunbeds are exclusively reserved for our guests, and are available for free on a first-come, first-served basis. We continuously work to improve our product & communication, and constantly willing to offer the best service at all times. While the hotel’s location can’t afford to have a direct beach access, we do partner with three private beaches in Monte-Carlo where our guests enjoy private shuttles service, Fairmont branded amenities and charge to room possibilities. I am sorry this was not explained to you and wish to apologize for that communication shortfall. We also thank you for your feedback regarding our rooms, and this has been taken into account when and if we will proceed with a refurbishment. I have as well taken notes on your comment and wish to mention that the hotel went through a major renovation from 2005 to 2009, including all sea side facade rooms, public places and restaurants. Our last renovation was the Nobu Restaurant in 2014, along with some banqueting function room you may not have used during this stay. Thank you for your time and consideration, and I sincerely hope to welcome you back at the Fairmont Monte Carlo soon. Thank you & Regards, Louis Starck Hotel Manager

Dear Madam, Dear Sir, Thank you for you time to share your experience. We are delighted to receive such positive feedback. We consider your comments to be our greatest reward. I will share your positive comments with our teams and they will certainly be delighted to hear that they have exceeded your expectations and that you have enjoyed the location, the outlets and the view. Thank you for your time and consideration, and I sincerely hope to be welcome you back to the Fairmont Monte Carlo soon. Sincerely, Louis Starck Hotel Manager

Dear Martin,Thank you for your comment following your stay. We very much appreciate your score given and it is always a pleasure to receive positive feedback. I will share your score with the team. This positive rating will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. We hope to welcoming you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre ArielActing Hotel managerFairmont Monte Carlo

Dear Nicole,We thank you for taking the time to provide such a positive score.Best regards,Alexandre ArielHotel ManagerFairmont Monte Carlo

Dear Nicole,We thank you for taking the time to provide such a positive score.Best regards,Alexandre ArielHotel ManagerFairmont Monte Carlo

Dear Valderimo,We thank you for taking the time to provide such a positive score.Best regards,Alexandre ArielHotel ManagerFairmont Monte Carlo

Dear Alan William,Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Alexandre ArielHotel ManagerFairmont Monte Carlo.

Dear Silan,I very much appreciate your score given regarding your stay at Fairmont Monte Carlo.It is always a pleasure to receive positive feedback. I will share your score with my team. I am sure that this positive rating will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. We hope to welcoming you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre ArielHotel managerFairmont Monte Carlo.

Dear Dale,I very much appreciate your score given regarding your stay at Fairmont Monte Carlo.It is always a pleasure to receive positive feedback. I will share your score with my team. I am sure that this positive rating will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. We hope to welcoming you back at Fairmont Monte Carlo in a near future. Sincerely, Alexandre ArielHotel managerFairmont Monte Carlo.

Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies.At Fairmont Monte Carlo, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alexandre Ariel - Hotel Manager

Deatr Paul,Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies.At Fairmont Monte Carlo, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alexandre Ariel - Hotel Manager

Thank you very much for taking the time to share your feedback and for staying with us.We are delighted to know that you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Thank you very much for taking the time to share your feedback and for staying with us.We are delighted to know that you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Desideriamo ringraziarLa per gli apprezzamenti espressi a seguito del Suo soggiorno presso Fairmont Monte Carlo.E’ con grande piacere che riceviamo i Suoi complimenti. Non mancheremo di condividere i Suoi commenti con tutta la nostra equipe. La Sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile.In attesa di accoglierLa nuovamente, le porgiamo cordiali saluti.

Thank you very much for taking the time to share your feedback and for staying with us.We are delighted to know that you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Thank you very much for taking the time to share your feedback and for staying with us.We are delighted to know that you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Dear Lauren,Thank you for your score.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Best regards,Fairmont Monte Carlo

Thank you very much for taking the time to share your feedback and for staying with us.We are delighted to know that you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Alexandre Ariel - Hotel Manager

Dear Mrs Veronica,We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Fairmont Monte Carlo

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alexandre Ariel Hotel Manager Fairmont Monte Carlo

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alexandre ArielHotel Manager Fairmont Monte Carlo

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry to read that you room faced a construction site. Indeed, this is a project managed by the government over which we have no control. We apologize if it has impacted your overall experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alexandre Ariel House Manager Fairmont Monte Carlo

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alexandre ArielHotel Manager Fairmont Monte Carlo

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alexandre Ariel Hotel Manager Fairmont Monte Carlo