I'm very sad to read your review. I change 5 rooms in order to give you 2, and I say constantly, when you repeat 'sorry, sorry' that I was worried about your stay, the more important thing was that you feel comfortable. I was at completely disposal, as I'm used to, with at least 15000 customers per year, in order to give all the infos and the support that you needed. Last thing, none of the room that you mentioned smelled of smoke. The staff of the hotel is 90 percent non smoker and each of us entered in the room and there wasn't any smell of smoke. Maybe you didn't like the room, this is ok, but I did my best for your stay, 'little interest' is your personal consideration that it doesn't fit with the facts that happened