Dear Guest, We are very sorry to hear that your experience at our Novotel Milano Malpensa Airport was not satisfactory. We always strive to provide the best possible service to our guests and it is unfortunate that in this instance we failed to deliver. Please accept our sincerest apologies for any inconvenience caused during your stay. We would really appreciate any additional information you could provide about your experience so we can use it to improve our services in the future. We hope you give us an opportunity to make up for the disappointing stay and show you what a true Novotel experience looks like.

Dear Guest, Thank you for your review. Please, allow me to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards. Andrea Morandini - general manager

Kære kunde tak for at have taget dig tid til at gennemgå det. Jeg er ked af at vide, at opholdet ikke var i henhold til dine forventninger. Vi er desværre ikke i stand til specifikt at forstå, hvad der gik galt, da vi måtte oversætte hans anmeldelse fra dansk, men nogle udtryk er oversat til forkert modod. Jeg beder dig, hvis du vil, kontakte os direkte, så vi kan forstå problemerne specifikt. Med venlig hilsen Andrea Morandini General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations officer

Thank you for your feedback. We apologize for any inconvenience regarding the shuttle service. To clarify, our shuttle costs 5 per trip from 05:00 to 10:00 and from 18:00 to 23:00. Our hotel's location is clearly indicated: we are 35 km from the center of Milan and just 8 km from the airport. Additionally, we have a restaurant inside the hotel, and there is a pizzeria and a minimarket within a 15-minute walk. We hope to have the opportunity to host you again in the future with an improved experience.

Dear guest,we thank you for your review.We are sorry that your room had the curtain detached, I will personally check with the housekeeper to find out the reason for this incovenience.As for the shuttle is by reservation by call from the airport to the hotel, at a cost of 5 per person from 05 to 10 am and from 6 to 11 pm in the afternoon. vice versa from the hotel to the airport is to be booked at check-in, the cost is the same as above; it is available every 30 minutes.In the other time slots we have a private transfer at a cost of 25 per room.We hope to have the opportunity to welcome you again so that we can show you the true quality of the Novotel Milano Malpensa.cordially

Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience. We take your comments seriously and will address these concerns with our team to ensure we improve our services and facilities. We strive to provide exceptional value and a comfortable stay for all our guests, and we regret that we fell short in meeting your expectations. Your input helps us identify areas for improvement, and we appreciate your honesty.Hoping to regain your trust and to have a new chance I send you my best regards

dear guest,we thank you for your feedback.We are sorry to have received such a low score. A comment regarding what was not to your liking would have been more than appreciated so that we understand what we failed at so that it does not happen again.Hoping to regain your trust I send my best regards

Dear guest,thank you for your feedback.We're sorry to receive just a 3 out 5 evaluation.A comment about your stay would helped us to understand what could be improved during your stay.Hoping to welcome you again soon I send my best regards

Lieber Gast,Wir danken Ihnen für Ihre Bewertung.Es tut uns leid zu lesen, dass Ihr Aufenthalt nicht zufriedenstellend war.Es tut uns leid zu hören, dass Ihr Zimmer alle in Ihrer Bewertung erwähnten Probleme aufwies. In diesen Fällen liegt es in unserer Verantwortung, nach Benachrichtigung des Rezeptionspersonals den Zimmerwechsel vorzunehmen und ein Upgrade anzubieten, um die aufgetretenen Probleme zu beheben.In der Hoffnung, dass Sie uns eine neue Chance geben, wünschen wir Ihnen schöne FeiertageAufrichtigLieber Gast,Wir danken Ihnen für Ihre Bewertung.Es tut uns leid zu lesen, dass Ihr Aufenthalt nicht zufriedenstellend war.Es tut uns leid zu hören, dass Ihr Zimmer alle in Ihrer Bewertung erwähnten Probleme aufwies. In diesen Fällen liegt es in unserer Verantwortung, nach Benachrichtigung des Rezeptionspersonals den Zimmerwechsel vorzunehmen und ein Upgrade anzubieten, um die aufgetretenen Probleme zu beheben.In der Hoffnung, dass Sie uns eine neue Chance geben, wünschen wir Ihnen schöne FeiertageAufrichtig