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Anmeldelser af Arlo Wynwood Miami

4 out of 5
Arlo Wynwood Miami
2217 NW Miami Ct, Miami, FL

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 399 af i alt 596 anmeldelser" "
Bedømmelse på 8 − Udmærket. 96 af i alt 596 anmeldelser" "
Bedømmelse på 6 − Okay. 36 af i alt 596 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 596 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 41 af i alt 596 anmeldelser" "

9,4/10

Rengøring

8,8/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

lina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I thoroughly enjoyed my stay and will rebook when I return. Great hotel, clean, amazing customer service, great events. Definitely recommend.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Angelica Tatiana Soriano

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was very good
Overnattede 3 nætter i maj 2024
Svar fra Guest Services den 27. maj 2024
Angelica, We would like to take a moment to express our sincere gratitude for choosing to stay at The Arlo Wynwood during your recent visit to Miami. We are pleased to hear that you enjoyed your stay with us and that you found our facilities and services to be up to your satisfaction.

8/10 Udmærket

gonzalo

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super convenient to walk around Wynwood. Pretty safe area to walk through . Not a quiet stay so beware of late night street noise . Lots of construction going on so our room/ balcony had dust. Surprised us with a $500 security deposit as soon as we checked in . We stayed 4 nights during Memorial Day weekend. 4 stars overall . Rooftop bar and service / staff was great.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Tosin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel, will surely book with them any time I am in miami again
Overnattede 1 nat i maj 2024
Svar fra oscar den 24. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Barbara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in great area
Overnattede 1 nat i maj 2024
Svar fra Oscar den 23. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

6/10 Okay

Erika

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Oscar den 23. maj 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience you experienced at our property. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Fremragende

Narominee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Oscar den 20. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

6/10 Okay

Ted

Synes godt om: Service og personale
The hotel was ok for what it is, the staff was friendly and accommodating. Being it’s in Wynwood it’s loud and noisy often but that’s just how it is in this area. The food in the restaurant was pretty good, but the food offered in the bar areas was sub par and overpriced at best. My biggest gripe however, was the hidden fees that I didn’t notice until I checked out of the hotel. I visited Miami for a wedding that was close by, after the unknown fees and whatnot I could have stayed at a better hotel or the hotel where the wedding was being held at for around the same price. Lesson learned I guess. Overall the hotel isn’t bad it’s fine for what it is, but I don’t see myself returning here.
Overnattede 2 nætter i maj 2024
Svar fra Oscar den 18. maj 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the challenges you experienced while staying with us. We will make sure to inform all of our guest upon check in what they will be charged for at check out and how much will be authorized. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Fremragende

Clau

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Guest Service den 14. maj 2024
Clau,We would like to take a moment to express our sincere gratitude for choosing to stay at The Arlo Wynwood during your recent visit to Miami. We are pleased to hear that you enjoyed your stay with us and that you found our facilities and services to be up to your satisfaction.

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Izabel den 14. maj 2024
Amanda,We would like to take a moment to express our sincere gratitude for choosing to stay at The Arlo Wynwood during your recent visit to Miami. We are pleased to hear that you enjoyed your stay with us and that you found our facilities and services to be up to your satisfaction.

6/10 Okay

Dennis

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Schön designtes Hotel, sehr gute Möglichkeiten in der Nähe abends was zu unternehmen. Im Zimmer bleibt man nicht von Störgeräuschen verschont, schlafen nur mit Ohrstöpseln möglich, die einem immerhin zur Verfügung gestellt werden. Heißes Wasser war ab und zu nicht verfügbar, das ist schon sehr schlecht für so ein Hotel... WICHTIG! Auch sollte man sich bewusst sein, dass pro Nacht ein Aufpreis von 35,00$ plus Taxes als "Urban Fee" dazu kommen. Da fühlt man sich schon etwas verarscht.
Overnattede 3 nætter i maj 2024
Svar fra Guest Services den 14. maj 2024
Dennis,Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben.Wir sind enttäuscht, dass Ihr Aufenthalt bei uns alles andere als ideal war. Wir streben nach ausgezeichnetem Komfort und bestem Kundenservice für unsere Gäste. Offensichtlich haben wir diese Standards nicht erfüllt. Bitte entschuldigen Sie, dass wir Ihnen nicht den komfortablen Urlaub bieten konnten, auf den Sie sich gefreut haben.

10/10 Fremragende

Leonard, Nassau

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s an awesome property! The scenery is amazing. It’s a bit loud if you are not into that kind of music.
Overnattede 2 nætter i maj 2024
Svar fra Oscar den 13. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Beth, redmond

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This area is not for people looking for quiet. The room comes with ear plugs and a sound machine. The hotel is beautiful and well situated for an active night life. The pool is great with no buildings to shadow it.
Overnattede 1 nat i maj 2024
Svar fra Oscar den 13. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Andres Teran Hotel Manager den 12. maj 2024
So happy that you had a great stay. Look forward to hosting you again in the near future.

10/10 Fremragende

Angelo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
New hotel . Clean and comfortable. Roof top and pool are very nice
Overnattede 1 nat i april 2024
Svar fra Oscar den 9. maj 2024
Hi Angelo! Thank you for taking the time to share your feedback, we will make sure to share with the appropriate department. We are glad to see you had an overall great stay and we hope to be able to welcome you soon!

10/10 Fremragende

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay, centrally located to access anywhere you want to go.
Overnattede 5 nætter i maj 2024
Svar fra Oscar den 6. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Tracy, Colleyville

Rejste med partner
Synes godt om: Faciliteter
Fun artsy hotel with a definite Miami vibe. We walked around the area to see all the graffiti wall art. Area is being revitalized so a bit disheveled but watch it transform in a couple years. The Arlo rooftop pool is delightful.
Overnattede 1 nat i maj 2024
Svar fra Oscar den 6. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Dorene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved it
Overnattede 1 nat i maj 2024
Svar fra Oscar den 6. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

W

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect hotel! Clean and well located
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 4. maj 2024
Thank you for the great feedback. Look forward to hosting you again in the near future.

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel clean and i would stay again
Overnattede 2 nætter i april 2024
Svar fra Oscar den 4. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Destiny

Overnattede 2 nætter i april 2024
Svar fra Oscar den 23. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Jasmine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was very accommodating. The views and aesthetics are awesome. The rooms and bed we’re comfortable perfect size, and plenty of natural light.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 1. maj 2024
So happy Jasmine that you had enjoyed your stay with us on your most recent stay. Look forward to hosting you again in the near future.

8/10 Udmærket

Luz

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Andres Teran Hotel Manager den 1. maj 2024
Thank you for the great feedback.

10/10 Fremragende

Maria Adriana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really nice propriety in an artsy area! Really liked and will be back!
Overnattede 3 nætter i april 2024
Svar fra Guest Service den 29. apr. 2024
Maria, We would like to take a moment to express our sincere gratitude for choosing to stay at The Arlo Wynwood during your recent visit to Miami. We are pleased to hear that you enjoyed your stay with us and that you found our facilities and services to be up to your satisfaction.We look forward to welcoming you back in the near future.

8/10 Udmærket

Terrin

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was a nice hotel but not all that glitters is gold. The A/C in our room didn’t work, so it was very toasty. We ran into a price discrepancy at the rooftop bar but they gave us free drinks as a solution. Other than that, it’s a beautiful establishment. The pool area was great. Perhaps a free, continental breakfast could be added.
Overnattede 2 nætter i april 2024
Svar fra Guest Service den 29. apr. 2024
Terrin, thank you so much for you feedback it is greatly appreciated. We are glad to hear that you were able to enjoy your time with us despite the challenges you faced. I hope we were able to resolve them in a timely manner. We do hope to welcome you back sometime in the near future. Thank you again for staying with us!

6/10 Okay

Priya

Synes ikke om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Andres Teran Hotel Manager den 1. maj 2024
Hello Priya thank you for the feedback and please elaborate if you experienced any issues during your stay causing you to give a score of 3 out of 5. Best

10/10 Fremragende

Louis-Philippe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cute hotel loved it
Overnattede 1 nat i april 2024
Svar fra Oscar den 28. apr. 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Udmærket

Christopher

Overnattede 2 nætter i april 2024
Svar fra Andres Teran Hotel Manager den 29. apr. 2024
thank you for the great feedback and look forward to hosting you in the future

10/10 Fremragende

Valeria

Rejste i en gruppe
Synes godt om: Faciliteter
Excelente todo!
Overnattede 1 nat i april 2024
Svar fra Andres Teran - Hotel Manager den 28. apr. 2024
Thank you for the great feedback.

10/10 Fremragende

Nichole

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
they were extremely kind and made sure i had everything I needed. Super clean and aesthetically pleasing all around!
Overnattede 1 nat i april 2024
Svar fra Andres Teran - Hotel Manager den 28. apr. 2024
thank you for the great feedback. look forward to hosting you again in the near future.

8/10 Udmærket

Melanee

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the decor and location.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 25. apr. 2024
Thank you for the great feedback. Look forward to hosting you again in the near future.

10/10 Fremragende

Juan, San José

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is beautiful, its murals really draw attention, its social areas are very beautiful and make you want to enjoy them. The staff is very friendly. The room is spacious and the bed is comfortable, the bathroom is very nice. Breakfast is a bit expensive but delicious. This area is undergoing transformation, so there are beautiful things and others not so much, but I am sure that in a few years it will be beautiful.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 23. apr. 2024
Thank for the great feedback and look forward to hosting you again in the future.

10/10 Fremragende

Diego

Synes godt om: Faciliteter
The best
Overnattede 2 nætter i april 2024
Svar fra Andres Teran Hotel Manager den 22. apr. 2024
Thank you for the great feedback.

10/10 Fremragende

Sara

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very modern style. Extremely clean. Staff went above and beyond and were very friendly. I would definitely stay here again.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 18. apr. 2024
Thank you for the great feedback and look forward to hosting you again in the future.

8/10 Udmærket

Niki

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Andres Teran Hotel Manager den 18. apr. 2024
Thank you for the great feedback and look forward to hosting you again in the future

10/10 Fremragende

Imani

Synes godt om: Overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 17. apr. 2024
Thank you for great feedback and look forward to hosting you again in the near future.

8/10 Udmærket

Bruce

Synes godt om: Rengøring
Clean. $25 voucher for restaurant can’t be used for Happy Hour.
Overnattede 1 nat i april 2024
Svar fra Oscar den 16. apr. 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff great property. Great location.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 15. apr. 2024
Thank you for so much for the great feedback. Look forward to hosting you again in the near future.

2/10 Forfærdeligt

Kirsty

Overnattede 2 nætter i april 2024
Svar fra Guest Service den 7. maj 2024
Kirsty, your feedback is essential in our effort to improve our service standards. We're hoping you could tell us about your experience so that we may work on improving in those areas and that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Fremragende

Kaylan

Overnattede 4 nætter i april 2024
Svar fra Oscar den 4. maj 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Yves Werner, Friedrichsthal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 11. apr. 2024
Thank you for the great feedback and look forward to hosting you again in the future.

4/10 Dårligt

INGRID

Rejste med partner, Rejste med kæledyr
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
It was really disappointing: - The room cleaning service was not done till late in the afternoon (5-6 pm), later on the housekeeping lady explained to me that they prioritized the check out rooms and later the rooms of actual guests. This decision is so bad for the guests you have in house still! - When I went to ask for the cleaning service the person that was in the front desk was very rude and corrected my English with a very bad attitude and being sarcastic - They didn’t left complimentary water cans in the room for 3 days in a row - They didn’t changed towels or bed sheets/quilt for our entire stay (6 nights) - They have a SMS service that supposedly listens to you and solve problems but they never answered any of my messages - They gave us the room in the 4th floor that is above the bar, even with double glass window everything filters inside - The rooms of the 1st two categories are really small In general, nice location, new hotel, very bad service, very bad housekeeping and not a great experience ☹️
Overnattede 6 nætter i april 2024
Svar fra Guest Service den 10. apr. 2024
Thank you for sharing your feedback with us.We are very disappointed to learn about your experience. We strive for excellent comfort and the best customer service for our guests. Clearly, we did not deliver these standards.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address your concerns.

10/10 Fremragende

Sydney

Overnattede 3 nætter i marts 2024
Svar fra Andres Teran Hotel Manager den 1. maj 2024
Thank Sydney for the great score and look forward to hosting you again in the near future.

10/10 Fremragende

Shawn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 10. apr. 2024
Great to hear Shawn about your most recent experience with us. Look forward to hosting you in the future.

10/10 Fremragende

Andrea, Littleton

Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 29. apr. 2024
thank you for the great feedback and look forward to hosting you in the future.

6/10 Okay

John

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Very noisy at night. Hugely overpriced restaurant with very average quality. Staff and service hampered by technology everywhere that doesn’t work very well. Make sure that you stay on the opposite side of the hotel to the 3rd floor terrace bar.
Overnattede 3 nætter i april 2024
Svar fra Andres Teran Hotel Manager den 10. apr. 2024
Good evening, John. Thank you for the feedback regarding your most recent stay. I will pass along to the team. We look forward to seeing you again and hope to make that stay better for you.

10/10 Fremragende

Michelle

Synes godt om: Faciliteter
Great service
Overnattede 1 nat i april 2024
Svar fra Oscar den 8. apr. 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We will make sure to address your concerns to the appropriate department. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Fremragende

Isabelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Magnifique hôtel si vous avez une voiture
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 12. apr. 2024
Thank you for the great comments and look forward to hosting you again in the future.

10/10 Fremragende

Judiann

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was beautiful, clean and modern. Esr plugs were provided as there was a party on the room. Overall we had a great stay.
Overnattede 1 nat i april 2024
Svar fra Andres Teran Hotel Manager den 7. apr. 2024
Great to hear that you had a great stay. Look forward to hosting you again in the future.

2/10 Forfærdeligt

Zaria

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The staff was horrible, at least the front desk assistance
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 6. apr. 2024
Zaria, Thank you for sharing your feedback with us.I am very disappointed to learn about your experience. We strive for excellent comfort and the best customer service for our guests. Clearly, we did not deliver these standards.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address your concerns.