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Anmeldelser af Acqualina Resort & Residences On The Beach

5 out of 5
Acqualina Resort & Residences On The Beach
17875 Collins Ave, Sunny Isles Beach, FL

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 423 af i alt 483 anmeldelser" "
Bedømmelse på 8 − Udmærket. 29 af i alt 483 anmeldelser" "
Bedømmelse på 6 − Okay. 21 af i alt 483 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 483 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 483 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,4/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anders

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Victoria den 17. apr. 2023
Dear Andres,Thank you kindly for sharing your review! We hope to welcome you back in the near future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 Fremragende

Brenda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!
Overnattede 4 nætter i maj 2024
Svar fra Victoria den 19. maj 2024
Dear Brenda,Thank you kindly for your feedback! It was a true pleasure to host you for such special occasions and we were so delighted to know that you had an enjoyable time! We truly hope to have an opportunity to welcome you back for many more occasions in the future!Warm Regards,Victoria BilenkoDirector of Guest Experiences

10/10 Fremragende

Kayla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely for family
Overnattede 1 nat i maj 2024
Svar fra Guest Experience Manager den 9. maj 2024
Dear Kayla,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating and wonderful feedback is very much appreciated. We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

ilir

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Guest Experience Manager den 17. maj 2024
Dear ilir,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star rating is very much appreciated. We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Ashan

Synes godt om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Guest Experience Manager den 29. apr. 2024
Dear Ashan,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

10/10 Fremragende

Tatyana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Guest Experience Manager den 14. apr. 2024
Dear Tatyana,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Alexey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Every things was good
Overnattede 2 nætter i april 2024
Svar fra Guest Experience Manager den 11. apr. 2024
Dear Alexey,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Shelia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also
Overnattede 4 nætter i marts 2024
Svar fra Natalia Ustinov den 23. mar. 2024
Dear Shelia, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate you taking the time to highlight our wonderful team members that pampered you the Acqualina way, in particular Karen, Victor, Jamie, and Ethan! We hope to you welcome you back for many future stays! Kind Regards, Natalia Ustinov Guest Experience Ambassador

10/10 Fremragende

Carmela, Providenciales

Overnattede 4 nætter i februar 2024
Svar fra Director of Guest Experiences den 1. apr. 2024
Dear Carmela, Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We deeply appreciate your 5-star rating and hope to have the opportunity to welcome you back for many future stays! Kind Regards, Victoria Bilenko

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
amazing
Overnattede 1 nat i februar 2024
Svar fra Guest Experience Manager den 25. feb. 2024
Dear John,Thank you for choosing to say at Acqualina Resort and Residences on the Beach. Your feedback is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Joseph

Forretningsrejsende
Great property
Appreciated the upgrade on 1/2 rooms. We will be back
Overnattede 2 nætter i januar 2024
Svar fra Guest Experience Manager den 8. feb. 2024
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and are happy to know that you were happily accommodated with the room upgrade. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

2/10 Forfærdeligt

Brian

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really bad hotel— not a luxury experience.
I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.
Overnattede 5 nætter i januar 2024
Svar fra Adlija Diaz den 30. jan. 2024
Dear Brian,Thank you so much for taking the time to share your experience with us. It is only through your feedback that we are able to identify areas for improvement. We were disheartened to read your review, and we have taken your feedback to heart. We have implemented immediate action to improve on the existing. We still hope to have the opportunity to be able to welcome you back in the near future.Warm Regards,

10/10 Fremragende

MagDalena

Overnattede 2 nætter i januar 2024
Svar fra Guest Experience Manager den 1. feb. 2024
Dear Magdalena,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

RAPHAELA

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Guest Experience Manager den 9. jan. 2024
Dear Raphaela,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back for future stays with us! Kind Regards,Adlija Diaz

6/10 Okay

DECKEL

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Beautiful property with some issues
We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.
Overnattede 1 nat i december 2023
Svar fra Guest Experience Manager den 19. dec. 2023
Dear Deckel,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us; therefore, your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warm Regards,Adlija Diaz

10/10 Fremragende

FAHEED

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra Guest Experience Manager den 8. jan. 2024
Dear Faheed,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your 5-star rating and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Guest Experience Manager den 6. dec. 2023
Dear Joseph,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Jimmy

Overnattede 1 nat i november 2023
Svar fra Guest Experience Manager den 18. nov. 2023
Dear Jimmy,We thank you for you review and for choosing to stay at Acqualina Resort and Residences on the Beach. We look forward to welcoming you for future stays.Kind Regards,Adlija Diaz

10/10 Fremragende

Denis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Guest Experience Manager den 14. nov. 2023
Dear Denis,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Arkady

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No reason to stay anywhere else.
Svar fra Guest Experience Manager den 7. nov. 2023
Dear Arkady,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Thank you for your 5-star review and we look forward to welcoming you back for future stays!Warm Regards,Adlija Diaz

10/10 Fremragende

Galina

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 5 nætter i oktober 2023
Svar fra Guest Experience Manager den 1. nov. 2023
Dear Galina,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Ricardo

Overnattede 1 nat i oktober 2023
Svar fra Guest Experience Manager den 3. nov. 2023
Dear Ricardo,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We appreciate your 5-star review and look forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Olga

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.
Overnattede 3 nætter i oktober 2023
Svar fra Guest Experience Manager den 7. okt. 2023
Dear Olga,Thank you for your 5-star review! We hope to welcome you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Roie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing service and all around
Overnattede 3 nætter i oktober 2023
Svar fra Guest Experience Manager den 7. okt. 2023
Dear Roie,Thank you for your review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Guest Experience Manager den 16. okt. 2023
Dear Stephen,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! Looking forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Olga

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.
Overnattede 3 nætter i september 2023
Svar fra Guest Experience Manager den 19. sep. 2023
Dear Olga,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We thank you for your review and highlighting our 5-star service! Looking forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Jose

Overnattede 1 nat i september 2023
Svar fra Guest Experience Manager den 6. okt. 2023
Dear Jose,Thank you for your review! We look forward to welcoming you for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing staff. Great views. Awesome food. Incredible vibes.
Overnattede 3 nætter i september 2023
Svar fra Guest Experience Manager den 12. sep. 2023
Dear Daniel,We wish to thank you for sharing your detailed feedback with us about your stay. We hope to have the opportunity to welcome you back in the near future. Kind Regards,Adlija Diaz

10/10 Fremragende

Armando

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent Hotel in all areas a five Star Servicing.
Overnattede 2 nætter i september 2023
Svar fra Guest Experience Manager den 6. sep. 2023
Dear Armando,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your 5-star review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Julia

Overnattede 1 nat i september 2023
Svar fra Guest Experience Manager den 25. sep. 2023
Dear Julia,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Julia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All ok
Overnattede 1 nat i september 2023
Svar fra Guest Experience Manager den 6. sep. 2023
Dear Julia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Your review is very much appreciated, and we look forward to welcoming you for future stays!Kind Regards,Adlija DiazGuest Experience Manager

10/10 Fremragende

dereck, Trumbull

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean luxurious
Overnattede 2 nætter i august 2023
Svar fra Guest Experience Manager den 25. aug. 2023
Dear Dereck,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Peggie

Overnattede 3 nætter i august 2023
Svar fra Guest Experience Manager den 31. aug. 2023
Dear Peggie,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Lesia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.
Overnattede 4 nætter i juli 2023
Svar fra Guest Experience Manager den 8. aug. 2023
Dear Lesia,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay and 40th wedding anniversary was wonderful and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i juli 2023
Svar fra Guest Experience Manager den 3. aug. 2023
Dear Peter,We thank you for your 5-star review! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Suset

Overnattede 3 nætter i juli 2023
Svar fra Guest Experience Manager den 27. jul. 2023
Dear Suset,We thank you for 5-star review! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

oleg

Overnattede 4 nætter i juni 2023
Svar fra Guest Experience Manager den 15. jul. 2023
Dear Oleg,Thank you for your 5 star review! We look forward to welcoming you back in the near future.Kind Regards,Adlija Diaz

10/10 Fremragende

JAVIER

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best hotel
Overnattede 2 nætter i juni 2023
Svar fra Adlija Diaz den 4. jul. 2023
Dear Javier,Thank you for choosing to stay at Acqualina Resort and Residences on the Beach! We hope to welcome you back in the near future!Kind Regards,Adlija DiazGuest Experience Manager

10/10 Fremragende

Juan, Santiago de Chile

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Creo que es por lejos el mejor Hotel en el que hemos estado en Estados Unidos Tienen un servicio al cliente excepcional
Overnattede 16 nætter i juni 2023
Svar fra Guest Experience Manager den 4. jul. 2023
Dear Juan,Le agradecemos su estancia en Acqualina Resort! Gracias por tan maravillosos comentarios y esperamos darle la bienvenida de nuevo!Kind Regards,Adlija Diaz

10/10 Fremragende

Susan

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.
Overnattede 3 nætter i juni 2023
Svar fra Guest Experience Manager den 4. jul. 2023
Dear Susan,We thank you for choosing to stay at Acqualina Resort and Residences on the Beach! Our team is thrilled to learn that your stay was perfect and that our 5-star service and hotel met all your expectations! We hope to welcome you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Robin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.
Overnattede 2 nætter i maj 2023
Svar fra Assistant Guest Experience Manager den 27. maj 2023
Dear Robin,Thank you kindly for choosing to stay at Acqualina Resort! We are happy to know that your experience during your stay was amazing and appreciate you highlighting our Acqualina Dream makers. Looking forward to welcoming you back for future stays.Warmest Regards,Adlija Diaz

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!
Overnattede 4 nætter i maj 2023
Svar fra Director of Guest Experiences - Victoria Bilenko den 21. maj 2023
Dear Guest,Thank you kindly for your 5-star review! We were thrilled to learn that your stay with us was so enjoyable! Thank you also for highlighting our team members, in particular, Monica and Jorge. They were truly happy to receive your kind compliments!We hope we will have an opportunity to welcome you back in the near future!Warm Regards,

10/10 Fremragende

brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unbelievable service and attention to the guests.
Overnattede 4 nætter i maj 2023
Svar fra Assistant Guest Experience Manager den 16. maj 2023
Dear Brian,Thank you kindly for your review! We are happy to hear that you very much enjoyed your stay with us, starting with service from our staff and being detailed oriented with all guests. Looking forward to welcoming you back for future stays!Kind Regards,Adlija Diaz

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Adlija Diaz Assistant Guest Experience Manager den 10. maj 2023
Dear Rebecca,We wish to thank you for your review! looking forward to welcoming you in the near future!

10/10 Fremragende

Juliano

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Service greatness
Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!
Overnattede 1 nat i maj 2023
Svar fra Assistant Guest Experience Manager den 10. maj 2023
Dear Juliano,Your review is very much appreciated! We look forward to welcoming you back in the near future!Kind Regards,Adlija Diaz

10/10 Fremragende

Stephanie Ainsley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2023
Svar fra Assistant Guest Experience Manager den 13. apr. 2023
Dear Stephanie Ainsley,Thank you for your 5 star review rating. We look forward to welcome you in the near future.Warm Regards,Adlija Diaz

6/10 Okay

Aron

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.
Svar fra Victoria den 17. apr. 2023
Dear Guest,Thank you kindly for choosing to stay at Acqualina Resort! We were very happy to read that you were satisfied with our accommodations, resort facilities and food & beverage offerings. We also would like to sincerely apologize that some of the areas during your stay were not up to your expectations. Guest comfort and satisfaction are of the utmost importance to us, therefore your feedback has been already utilized to make improvements to the existing. Most of all, we truly hope you will not be deterred from coming back and will give us another opportunity in the near future!Warmest Regards,Victoria BilenkoDirector of Guest Experiences

10/10 Fremragende

Rene

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Assistant Guest Experience Manager den 1. apr. 2023
Dear Rene,We appreciate your review about Acqualina Resort. Looking forward to welcoming you in the near future!Warm Regards,Adlija Diaz

8/10 Udmærket

YOELVY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is always a pleasure to stay in Acqualina Resort, the rooms and the hotel are outstanding. Best hotel in Miami Beach, with an amazing personal and quality service. Valet parking was a little be short hand I will assume comparing with previous experience.
Overnattede 2 nætter i februar 2023
Svar fra Adlija Diaz Assistant Guest Experience Manager den 22. mar. 2023
Dear Yoelvy,We are extremely happy to hear that you another wonderful experience at Acqualina Resort and Residences on the Beach. Your loyalty is very much appreciated and we look forward to welcoming you back in the near future. We are apologetic for any delay that you may have experienced with our Valet parking and we will ensure that your next visit will be much smoother.Warm Regards,

10/10 Fremragende

Bruce A.

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the service was outstanding; every staff member addressed us by name and was most helpful; best hotel experience ever.
Overnattede 4 nætter i januar 2023
Svar fra Adlija Diaz den 5. feb. 2023
Dear Bruce A,Thank you for your 5-star rating! We are extremely happy to hear that you had the best experience at our hotel! We look forward to welcoming you back for future stays!Kind Regards,Adlija DiazAssistant Guest Experience Manager