Kasinohoteller i Mayfair

"This was my second stay at the hotel. Unfortunately, my first stay was a disappointment. I was met with a dirty bathroom, with – to put it mildly – dried urine on the toilet. After complaining, I had to wait several hours before a new room was ready. I did receive an upgrade, but in reality, it was a downgrade since the original room I was given had already been a double upgrade. I was also given a voucher for the bar, but later discovered that this is something all guests receive as standard. My second stay was fortunately much better, though still not without issues. In the middle of the night, the fire alarm went off, and the staff were in no way proactive in communicating with guests. A simple solution could have been to place staff by the elevators to inform guests that it was merely a false alarm, so we wouldn’t have had to go all the way down to the reception to find this out ourselves. All in all, I expected more from a hotel in this price range (£450–£560 per night)."