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Anmeldelser af Polana Serena Hotel

4.5 out of 5
Polana Serena Hotel
Avenida Julius Nyerere 1380, Maputo

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 117 af i alt 210 anmeldelser" "
Bedømmelse på 8 − Udmærket. 66 af i alt 210 anmeldelser" "
Bedømmelse på 6 − Okay. 16 af i alt 210 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 210 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 210 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i november 2021

10/10 Fremragende

Issa

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Overnattede 5 nætter i maj 2024
Svar fra polana serena hotel den 27. maj 2024
Dear Guest,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu

2/10 Forfærdeligt

John

Overnattede 3 nætter i marts 2024

2/10 Forfærdeligt

Amy

Overnattede 1 nat i februar 2024

10/10 Fremragende

Joana

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muito bom
Hotel incrível. Clássico, serviço excelente, acomodações grandes e confortáveis, piscina convidativa. Café e almoço muito fartos.
Overnattede 3 nætter i februar 2024
Svar fra polana serena hotel den 4. mar. 2024
Prezada Sra Joana,Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena.Atenciosamente, Anderson MburuguDirector Geral Interino

8/10 Udmærket

Magdalena

Overnattede 3 nætter i februar 2024

10/10 Fremragende

goncalo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Amina

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Overnattede 4 nætter i december 2023
Svar fra polana serena hotel den 2. feb. 2024
Dear Mrs Amina,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager

4/10 Dårligt

idalia

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
o Hotel já não é digno de 5 estrelas precisa ser r
o hotel precisa urgentemente de uma manutenção. a) 2 noites sem dormir por causa de mosquitos no quarto; b) a piscina com tijoleira solta; c) as camas da piscina com nodoas e esponja envelhecida; d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel
Overnattede 2 nætter i januar 2024
Svar fra polana serena hotel den 16. jan. 2024
Prezada Sra Idalia,Muito obrigado por ter tido tempo para compartilhar o seu comentário sincero e em nome da equipa, estou muito decepcionado ao saber que considerou os nossos serviços durante essa SEXTA-FEIRA especial abaixo do padrão de Serena ao qual está acostumado.A sua experiência certamente não representa os altos padrões e princípios de qualidade que defendemos; a frustração e o transtorno causados contra si são altamente lamentáveis, por isso queira por favor aceitar as nossas mais sinceras desculpas.Esperamos que possa nos proporcionar uma outra oportunidade para que possamos servi-lo melhor no futuro.Atenciosamente, Anderson MburuguDirector Geral

10/10 Fremragende

Juan Baptiste

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent !
Overnattede 5 nætter i november 2023
Svar fra polana serena hotel den 6. dec. 2023
Dear Mr. Juan Baptiste,Greetings from POLANA SERENA HOTEL,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.Yours Sincerely,Anderson MburuguActing General Manager

10/10 Fremragende

Michelle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

8/10 Udmærket

Joaquim

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i oktober 2023

10/10 Fremragende

david

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023

6/10 Okay

Mohamad, dearborn

Rejste med partner
Not worth the price, outdated
Overnattede 5 nætter i juni 2023
Svar fra polana Serena Hotel den 30. jun. 2023
Dear Mr Mohamad,Thank you for taking the time to share your feedback and on behalf of the team here, I am very disappointed to hear that you found our service to be below the Serena standard to which you are accustomed to. Your experience is certainly not representative of the high quality standards and principles that we stand for; the frustration and inconvenience caused to you is highly regrettable so kindly accept our most sincere apologies. We hope that you can give us another opportunity to be of better service to you in the future. Regards, Anderson MburuguActing General Manager

10/10 Fremragende

Petra

Overnattede 2 nætter i juni 2023

10/10 Fremragende

Petra

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Polana is a legend
Overnattede 4 nætter i juni 2023
Svar fra polana den 28. jun. 2023
Dear Petra,Greetings from POLANA SERENA HOTEL,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.Yours Sincerely,Anderson MburuguActing General Manager

10/10 Fremragende

Luis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Overnattede 2 nætter i april 2023
Svar fra polana den 24. apr. 2023
Dear Mr. Luis,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Best Regards, Anderson MburuguActing General Manager

8/10 Udmærket

goncalo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i april 2023

8/10 Udmærket

Jérémy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
L’équipe de réception a été très serviable. L’hôtel a besoin d’une petite rénovation tout en gardant le style actuel. Surtout pas d’entrer dans la modernité!
Overnattede 4 nætter i februar 2023
Svar fra poana serena hotel den 22. feb. 2023
Dear Mr Jeremy,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager

8/10 Udmærket

JOSE LUIS

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Un clásico en Maputo
Un hotel clásico, se ha quedado un tanto anticuado. Buen servicio y trato, muy cómodo
Overnattede 2 nætter i oktober 2022
Svar fra poana serena hotel den 16. okt. 2022
Prezado Sr. Jose Luis,Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços da Serena.Atenciosamente, Anderson MburuguDirector Geral Interino

8/10 Udmærket

JOSE LUIS

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel clásico, algo anticuado, ya no es el mejor de Maputo
Overnattede 1 nat i oktober 2022
Svar fra polana serena hotel den 16. okt. 2022
Prezado Sr. Jose Luis,Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços da Serena.Atenciosamente, Anderson MburuguDirector Geral Interino

10/10 Fremragende

Lauren

Overnattede 1 nat i august 2022

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2022

10/10 Fremragende

Gary

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i februar 2022

8/10 Udmærket

Tammy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One night stop over
Quick one night stop over - Check in was quick , friendly helpful staff, beds comfy, room 415 great view. No milk for tea and coffee in room. Hotel needs Maintainence Ate at the a la cart restaurant food was ok
Overnattede 1 nat i februar 2022
Svar fra poana serena hotel den 24. feb. 2022
Dear Tammy, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good hotel for business or leisure
The service is always good, rooms are well appointed and very comfortable. I prefer the main building as it feels more stylish but the new rooms are great as well.
Overnattede 1 nat i februar 2022
Svar fra polana serena hotel den 11. feb. 2022
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager

6/10 Okay

ADITYA

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022

10/10 Fremragende

Milton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Car parking, i was staying at 424 which is far from the parking ..You need to look on that
Overnattede 4 nætter i december 2021
Svar fra poana serena hotel den 6. jan. 2022
Dear Mr. Milton, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. We certainly empathize regarding the point you mentioned and we have brought this up to relevant team members. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager

8/10 Udmærket

Andrew

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Colonial Style Hotel - beautiful Setting. Friendly staff. Just very slow food service. Rest is great!
Overnattede 2 nætter i november 2021
Svar fra poana serena hotel den 29. nov. 2021
Dear Mr Andrew, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu

8/10 Udmærket

Itzik

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is beautiful, staff and service are amazing. Didn’t like the breakfast.
Overnattede 5 nætter i november 2021
Svar fra poana serena hotel den 25. nov. 2021
Dear Mr. Itzik, We greatly appreciate your comments regarding your recent stay at the POLANA SERENA HOTEL, It is always a pleasure to receive positive feedback. I am however sorry that our FOOD AND BEVERAGE offer did not meet your expectations and for that; please allow me to express my sincerest apologies. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Also at a time of your convenience, please feel free to share in detail or advise us on how best we can improve the offer because your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable. Thank you once again for sharing your experience, and we look forward to serving you in the future. Sincerely, Anderson Mburugu

10/10 Fremragende

Nathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staying at the Polana Serena is always a wonderful experience
Overnattede 1 nat i november 2021
Svar fra poana serena hotel den 22. nov. 2021
Dear Nathan, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021

8/10 Udmærket

Bwalya

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 13 nætter i august 2021

10/10 Fremragende

Russell

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great spot
Great place to stay while in Maputo. Beautiful views and they took care of scheduling a COVID test for me.
Overnattede 3 nætter i juni 2021
Svar fra poana serena hotel den 29. jun. 2021
Dear Mr. Russell, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel and location. Spacey and comfortable all around.
Overnattede 3 nætter i januar 2020

10/10 Fremragende

Omar, Arusha, Tanzania

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The restaurant, the fountains, the amenities. Pleasant and helpful staff
Overnattede 3 nætter i marts 2020
Svar fra polana Serena Hotel den 13. mar. 2020
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

8/10 Udmærket

Margo, Vilanculos

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just wish they had a map showing facilities. I couldn't find the fitness club or restaurants. Walked around the grounds for a long time, getting lost (but it was a wonderful walk; the grounds are lovely). I finally asked, but it would be nice if their room services book had a map.
Overnattede 2 nætter i marts 2020
Svar fra polana serena hotel den 10. mar. 2020
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. I certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

10/10 Fremragende

Verificeret rejsende

Overnattede 8 nætter i februar 2020
Svar fra polana serena hotel den 10. mar. 2020
Dear Guest, Thank you very much for your feedback. Regards, Abhishek S. Negi

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel and a good part of town. Nice food and pleasant setting. The pool is a bit too cold in January and I found a water glass in the pool that could have cut my foot.
Overnattede 5 nætter i januar 2020
Svar fra Polana Serena Hotel den 17. feb. 2020
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

10/10 Fremragende

Inga

Overnattede 5 nætter i november 2019

10/10 Fremragende

Inga

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel
My favorite hotel! Love everything about it.
Overnattede 1 nat i november 2019
Svar fra polana Serena Hotel den 19. nov. 2019
Dear Guest. Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

6/10 Okay

Selim

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Alyssa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i august 2019

10/10 Fremragende

Rick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay at Polana Serena Maputo
Gracious, luxurious old style hotel - outstanding service
Overnattede 1 nat i august 2019

10/10 Fremragende

Anna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Polana always great!
The Polana is a beautiful colonial-era hotel. Staff are super friendly and breakfast is amazing. The renovated wing is very nice with all modern amenities but I think loses some of its historic charm, but just depends what you’re looking for!
Overnattede 5 nætter i juli 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2019

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Good service
Overnattede 7 nætter i juni 2019
Svar fra Polana Serena Hotel den 18. jul. 2019
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi