8 udendørs pools, parasoller, liggestole
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Anmeldelser af SUNRISE Royal Makadi Resort - All inclusive

5 out of 5
SUNRISE Royal Makadi Resort - All inclusive
Makadi Bay, Makadi Bay

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 191 af i alt 339 anmeldelser" "
Bedømmelse på 8 − Udmærket. 101 af i alt 339 anmeldelser" "
Bedømmelse på 6 − Okay. 29 af i alt 339 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 339 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 339 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

9,0/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Ilsayed

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget god
Overnattede 3 nætter i juli 2021
Svar fra Sayed den 19. jul. 2021
Thank you .See you soon .

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel ⭐️⭐️⭐️⭐️⭐️
Fantastisk hotel ⭐️⭐️⭐️⭐️⭐️ Og skønt personale ... Kan kun give mine varmest anbefalinger til dette hotel
Overnattede 7 nætter i maj 2018
Svar fra Mohamed den 3. jun. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Tina, Randers, Danmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel - dog gerne lidt mere variation i maden
Hotellet var ganske udemærket. Servicen var helt i top - hurtig opfyldning af drikkevarer. Buffeten var dog rigtig ensformig. Det samme hver dag mere eller mindre - og ikke særlig stort udvalg. Et plus er dog, at a la carte restauranterne var rigtig gode. Vi spiste der 3 af dagene. Faciliteterne var gode og velholdte. God rengøring hver dag.
Overnattede 7 nætter i marts 2018
Svar fra Mohamed den 13. apr. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

carsten baagøe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt, venligt personale
Godt og familievenligt, eneste minus er at de ikke håndhæver håndhygiejne for gæsterne i buffeten og mangel på sprit automater.
Overnattede 7 nætter i januar 2018
Svar fra Mohamed den 15. apr. 2018
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

8/10 Udmærket

Cathrine

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel
Fint hotel, maden ok, men ikke fantastisk, men bedre end andre hoteller i Egypten. Der er fugle i spise salen - hvilket er ret klamt og gå ikke fra din mad, hvis ikke du ønsker at dele den med en fugl. Personalet er søde og rare. Sælgerne har lidt svært ved at respektere det rødefalg, som skal sympolisere 'nej tak' til sælgere når man er ved sin solseng. All in all et ok hotel som godt kan besøges både af familier og par.
Overnattede 7 nætter i januar 2018
Svar fra Mohamed den 15. apr. 2018
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 Fremragende

Johnny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantantisk beliggenhed
Dejligt rent hotel med fantastisk beliggenhed. Kan varmt anbefales.
Overnattede 7 nætter i december 2017
Svar fra Mohamed den 13. apr. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
very fine hotel
Nice holiday in very fine hotel
Svar fra Mohamed den 13. apr. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Johnny, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk område
Dejlig afslappende juleferie. Skønt område og god service.
Svar fra Mohamed den 13. apr. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Klaus, Skive, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super dejlig hotel med god services og dejlig mad
Fantastisk services hele vejen igennem og der var mulighed for hjælp hvis det var nødvendigt. Helt igennem en rigtige dejlig ferie. Rigtigt godt mad.
Svar fra MOHAMED den 13. apr. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommended
Very very good. Food, rooms and service perfect.
Svar fra MOHAMED den 13. apr. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fremragende

Maiken, DK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk resort!
Har netop holdt 12 dages ferie med mand og vores 2 børn (4 og 7 år) og haft 12 absolut fantastiske dage!!! Ferien var all inclusive og det levede den op til på alle tænkelig måder. Vi blev opvartet og forkælet af det fantastiske og meget servicemindede personalet. Beliggenhed, omgivelser og resortets muligheder og aktiviteter var helt i top. Vi oplevede at alle ansatte på hotellet var meget optaget af, at vi fik den bedst mulige ferieoplevelse og at vi ikke manglende noget. Hotellets motto er "velcome home" og det var også den følelse, man fik under opholdet.

10/10 Fremragende

Nabeela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i februar 2024
Svar fra Daniela den 12. apr. 2024
Dear valued guest,The SUNRISE Royal Makadi Resort -Select- Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments!We hope to welcome you once again in the nearest future at SUNRISE Royal Makadi Resort -Select and wish you all the best!Sunny regards,Hotel Management

10/10 Fremragende

Paul

Overnattede 3 nætter i april 2024
Svar fra Daniela den 30. apr. 2024
Dear Mr. Paul,Thank you for sharing your impressions about our resort! We hope to welcome you soon again.With best regards, Hotel Management

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Super Hotel , super Service und super essen
Overnattede 10 nætter i februar 2024
Svar fra Daniela den 11. mar. 2024
Lieber Thomas,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

6/10 Okay

Google

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel grounds are beautiful, immaculately kept. House keeping is great, left our room spotless everytime, Reception staff are good however most questions or asks were met with a flat no for us 😬 Room was nice, spacious and clean with a bunk for the kids and balcony. My biggest gripe with the room was the mission it was to get anywhere - three flights of stairs (no lifts) and a long walk from the main area restaurants and everything else. I wish we had asked to move rooms but we felt embarrassed to ask and also scared after receiving flat nos for other requests 😬 Pools - are nice however the biggest downside of our trip - not heated as they claim! The pool with the slides is slightly warmer than the pool right next to it however still so cold which was not fun for the kids. Really difficult to get an a la carte restaurant booking and unsure when they open for bookings but seemed to be full everytime we tried. Buffet restaurant good selection of food. Animation team are great and beach is lovely. Service for drinks at pools and restaurants is hit and miss
Overnattede 6 nætter i februar 2024
Svar fra Mohamed den 21. feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Fremragende

Husna

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hospitality was amazing all within a reasonable price
Overnattede 7 nætter i februar 2024
Svar fra Mohamed den 21. feb. 2024
Dear Husna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Maimoonah

Rejste med familie
Synes godt om: Faciliteter
The hotel itself was lovely and the food was great. The best entertainment I have seen on the beach which was provided by the team. Lovely baby sitting staff ( I had a lovely lady called Vika) The only issue I had which ruined my trip is the currency issues. Please make sure you have Euros/GBP and exchange prior to entering the country. I bought GBP cash and made the mistake of exchanging into dollars at the hotel. They give you larger bills (💵 100) but then struggle to accept them back as payment unless they are in prestige condition as the bank wont accept them. They have a machine to provide you with Egyptian dollars only but hardly any places accept Egyptian dollars within the resort- only the market places but they put up a fight. The prices within the resort for any pharmacy related products or toys are a total rip off. (More expensive than NYC- which surprised me!)
Overnattede 7 nætter i februar 2024
Svar fra Mohamed den 21. feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Fremragende

BONAMY

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Magnifique sejour pour toute la famille, tout est parfait !
Overnattede 2 nætter i februar 2024
Svar fra Mohamed den 21. feb. 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Fremragende

Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
February half term break that exceeded expectations, staff were amazing, attentive and could not do enough. The hotel was very clean and plenty of space to relax we particularly liked the dividers between sun Ed areas adding to privacy.
Overnattede 7 nætter i februar 2024
Svar fra Mohamed den 21. feb. 2024
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Ahmed

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is perfect. Thanks Moataz at reception for great hospitality and professionalism. Thank you Chef Jumbo for the most Delicious Duck that was cooked especially based on our request, really the best chef . also chef Ashraf was very nice and handsome passing by every table to make sure that everything is perfect. Thanks Basango ,Tyson And Vika from animation team . Hotel still my favorite one in Hurghada
Overnattede 2 nætter i januar 2024
Svar fra Mohamed den 30. jan. 2024
Dear Mr. Ahmed,Thank you for sharing your review of your recent experiences with the website community.We are pleased that your accommodations and visit to the SUNRISE left a great impression. It is wonderful to hear that you were left satisfied by our friendly staff.Thank you again for sharing; we can’t wait see you when your visit us again!Hotel Management

10/10 Fremragende

Ahmed, Alexandria

Overnattede 2 nætter i januar 2024
Svar fra Mohamed den 21. feb. 2024
Dear Mr. AhmedThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Alexander

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing beautiful resort with superb staff
The only negative I would say is about the alcohol, although plenty of it, you're not getting proper cocktails it is all syrup based and no matter what you order from a beer, wine G&T, cocktail, it is all served in the same plastic cup/glass so think this could be improved on, other than that amazing place.
Overnattede 11 nætter i december 2023
Svar fra Mohamed den 30. jan. 2024
Dear Alexander Thank you for taking your time for writing a detailed feedback. Feedback such as yours allows us to continually improve and correct ourselves as we strive to exceed the expectations that our guests have from us. We welcome all constructive criticism, as it helps us to get better.Please be assured that your comments have been already forwarded to the management team and were reviewed accordingly.We hope that despite your comments we will have the pleasure to host your good selves once again in SUNRISE to make up for your last experience.Yours sincerely,Management Team

10/10 Fremragende

Imran

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was lovely staying at sunrise royal makadi . Staff is helpful and always smiling. Whole resort is so clean and service is excellent.
Overnattede 7 nætter i december 2023
Svar fra Mohamed den 31. jan. 2024
Dear Imran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Mohamed

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Eccezionale
Resort situato nella bellissima Makadi Bay con tutti i comfort necessari, sopratutto per chi viaggia con bambini. Un ringraziamento speciale a tutti e soprattutto alla staff delle cucine, in particolare lo Chef Shaker. Ritorneremo sicuramente
Overnattede 8 nætter i december 2023
Svar fra Mohamed den 27. dec. 2023
Gentile cliente,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

10/10 Fremragende

Ergun

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We walked two times with my wife all the beaches of Makadi bay. Everytime we were so happy to come back to our beach and realised that it has the best beach. No wind, nice coral reefs, sunbeds and umbrella. Overall very good hotel.
Overnattede 6 nætter i december 2023
Svar fra MOhamed den 27. dec. 2023
Dear Ergun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

DELPHINE NATHALIE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bon hôtel avec un personnel exceptionnel
Overnattede 8 nætter i oktober 2023
Svar fra Mohamed den 8. nov. 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Fremragende

Jonathan

Overnattede 12 nætter i oktober 2023
Svar fra Mohamed den 23. okt. 2023
Dear JonathanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Alla, Potomac

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good place to stay if you like snorkeling and swimming. A lot of entertainment for the kids, if you are looking for a family resort.
Overnattede 3 nætter i oktober 2023
Svar fra Mohamed den 23. okt. 2023
Dear Alla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

heba

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was amazing holiday
Overnattede 5 nætter i august 2023
Svar fra Mohamed den 23. okt. 2023
Dear HebaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Fabio

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Vacanza di famiglia con bambini 2 e 8 anni Molto curato e pulito sia nelle zone comuni che nelle camere . Il ristorante a buffet è molto vario la qualità del cibo è buona Le piscine molto pulite Servizio molto cortese e professionale Animazione ottima …ma non invadente ottime attività giornaliere Il mare molto pulito e limpido barriera corallina molto bella
Overnattede 14 nætter i august 2023
Svar fra Mohamed den 27. aug. 2023
Gentile cliente,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

10/10 Fremragende

paolo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i august 2023
Svar fra Mohamed den 27. aug. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Forfærdeligt

Mina

Rejste med familie og småbørn
Synes godt om: Faciliteter
Staff at the reception are very helpful and responsive. Mohamed and Moataz at the reception are amazing. What I didn’t like; 1- food either contaminated or is not kept in a good refrigeration especially with recurrent power outage as most of us got sick from it, my son vomited/ had diarrhea on the last day, my mom had diarrhea from day 1, myself had diarrhea on the last day. 2- Water park was ok , however, it is very slippery around the pool and on the stairs to climb the slides, operating hours is so limited to 10:00 am - 12:00 pm and 3:00 pm - 5:00 pm. Life guards shall be more attentive to slide riders as there are occasions where 2 people go on same slide which is prohibited or going back to back which increase risk of injuries. DJ was not working for the first 3 days around water park and pool attached to it, 3- employees at the main restaurant feel entitled to tips, initially they were bringing drinks, picking up empty plates then on the second day they didn’t care much, no one care about your presence if you don’t tip them and if you ask for anything, they make you feel uncomfortable by their attitude/ non verbal communication, Unfortunately i don’t think I gonna come back again to this resort,
Overnattede 4 nætter i august 2023

10/10 Fremragende

Vladimir

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful
We are in same hotel for second time, and like always everything is exceptional, people, rooms. Absolutely amazing.
Overnattede 1 nat i juli 2023
Svar fra Mohameed den 27. aug. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

Alexandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i maj 2023
Svar fra Alina den 13. jun. 2023
Dear Alexandra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Subel

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i maj 2023
Svar fra Alina den 13. jun. 2023
Dear Subel,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kindly let us know where we can improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Fremragende

Alison

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Amazing place , the staff work so hard but always have a smile for everyone. The food is absolutely fantastic and there are 8 different restaurants to choose from . The beach and pools are also amazing ! Can’t fault this hotel and will definitely be returning ! Thank you for a great holiday !
Overnattede 1 nat i maj 2023
Svar fra Alina den 13. jun. 2023
Dear Alison,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Irina, avon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
people are amazing there
Svar fra Alina den 13. jun. 2023
Dear Irina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Michael

Overnattede 9 nætter i april 2023
Svar fra Alina den 13. jun. 2023
Dear Mr. Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2023
Svar fra Alina den 13. jun. 2023
Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Aliaksandr

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bra hotel, rekommenderar!
Overnattede 14 nætter i februar 2023
Svar fra Said den 17. apr. 2023
Thank you . See you soon .

10/10 Fremragende

emad

Overnattede 4 nætter i oktober 2022
Svar fra Alina den 13. jun. 2023
Dear Emad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

enas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great resort,multiple pools,well maintained gardens&rooms,yummy food,superb entertainment,sandy beach....highly recommended
Overnattede 3 nætter i oktober 2022
Svar fra Mahmoud den 9. okt. 2022
Thank you so much for your feed back . We hope to see you soon .

6/10 Okay

Ahmed

Synes godt om: Rengøring
Overnattede 5 nætter i august 2022
Svar fra Alina den 13. jun. 2023
Dear Ahmed,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Kindly let us know where we can improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Dårligt

TAREK

Synes godt om: Service og personale
Synes ikke om: Rengøring, værelsets komfort
Overnattede 2 nætter i august 2022
Svar fra Mohamed den 22. aug. 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Fremragende

Islam

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always this resort has the best staff in Hurghada starting from security passing by the reception always they acknolwedge the guest. Special thanks to reception team
Overnattede 4 nætter i juli 2022
Svar fra Mohamed den 22. aug. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Hany

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible vacation We had an amazing vacation. This is a great resort with great service and amazing people! We relaxed in a beautiful suite. We swam in beautiful pools. We laughed and played with our kids. We are definitely planning to return! Beautiful grounds and all around a great resort. Service was very friendly and fun. Food was super super amazing, the best at the resort, but on top of that our server, Hassan, made the experience 10x better. We will never forget chef Bahaa & Mr. Boules for there great services, they took our vacation to a higher level. Special thanks for Mr. Omr in the front desk, he made everything super easy for us since we entered the resort, and Mr. Mahmoud from financial for his great customer serves. Things to improve - kids club - night shows
Overnattede 4 nætter i maj 2022
Svar fra Mohamed den 22. aug. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Mark

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really the resort and staff are very perfect at all
Overnattede 5 nætter i maj 2022
Svar fra Alina den 13. jun. 2023
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fremragende

Ramy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff, food/snacks are tasty and very nice aqua and beach
Overnattede 3 nætter i maj 2022
Svar fra Alina den 13. jun. 2023
Dear Ramy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Udmærket

marwa

Overnattede 1 nat i maj 2022
Svar fra Alina den 13. jun. 2023
Dear Marwa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Saifullah, Schaumubrg

Rejste med familie og småbørn
Synes ikke om: Service og personale
The resort is good for kids, has it's own beach and activities for kids and parents. the staff at the hotel is not focused on serving the guest, they're more interested in where a particular guest it from rather than doing what's asked of them. Any interaction with the staff or a quick request will result in having to wait for a long time (for something that should be done in minutes will be delayed due to the constant irrelevant questioning from the hotel staff). I spoke to the manager about this an all he did was offer an upgrade, however they do need to train their staff to focus on fufilling the request of the guest rather than question the guest about where they're from, what they do (unnecessary small talk that, all guests are trying to get away from in an resort; we're trying to relax not get interrogated) if i wanted people to question me about my life, i'd show up to a family thanksgiving dinner.
Overnattede 3 nætter i juli 2021
Svar fra Sayed den 12. maj 2022
Thank you so much for your feedback . We really appreciate your comments and your feedback and sure we will take action regarding your comments . We hope to see you soon .