Udendørsområde

Anmeldelser af Pullman Zamzam Madina

5 out of 5
Pullman Zamzam Madina
Amr Bin Al Gmoh Street, Madinah

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 554 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 202 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 105 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 47 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 94 af i alt 1002 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mohammad

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Dejlig sted at bor i
Dejligt Hotel, God Rengøring, dem der bære taskerne og special en der hed Saad var rigtig behjælpelig og venlig. Service var 000, Jeg har ringet til room service og bestilt en tallerken samt en kniv og de fortalte at det kommer med dem men de har aldrig dukket op og 2 dage efter har jeg prøvet at ringe flere gang men ingen tog telefonen desværre😔
Overnattede 11 nætter i december 2023
Svar fra Hisham den 1. jan. 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,HESHAM MUAWADGUEST EXPERIENCE EXECUTIVE

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale
Not worth the Price..
1. The location was on the front side of the masjid, so not so ideal with a lot of walk (esp. for females) at Prayer times. 2. As it was Quite pricey, and was a 5-star hotel, I was expecting a higher level of cleaning, both of the room and in the overall hotel. Some days You had to Call several times to Get the room cleaned. 3. Breakfast was OK with Quite a variety, But still not worth the money paid.
Overnattede 6 nætter i juli 2023
Svar fra Hisham den 21. aug. 2023
Dear Valued Guest ,We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience.we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to MadinaSincerely,

10/10 Fremragende

Nadeem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2022
Svar fra hisham den 9. okt. 2022
Dear Mr. Nadeem,We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Forfærdeligt

saira

Synes godt om: Service og personale
Synes ikke om: Rengøring
Bath shower had mold . Broken lamp shades and little to no lights in the room . Stains on the carpet and chairs in the room . Manager was rude . Will never stay there or recommend it anyone . Please save your money visitors
Overnattede 6 nætter i april 2024
Svar fra Hotel Management den 20. maj 2024
Dear Ms. Saira,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comments about the bathroom cleanliness, room amenities, carpet cleanliness, and staff is valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Fremragende

haroon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was very quiet
Overnattede 2 nætter i maj 2024
Svar fra Hotel management team den 18. maj 2024
Dear Mr. Haroon,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Raju, Buffalo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very close to masjid Nababi 5 min walking distance
Svar fra Hotel Management den 15. maj 2024
Dear Mr. Raju,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Udmærket

Abdiasis

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall pretty good
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management den 15. maj 2024
Dear Mr. Abdiasis,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Muhammad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Really enjoyed my stay in Pullman. They can do some renovations to make it nice and clean since they charge 5 star prices.
Overnattede 8 nætter i maj 2024
Svar fra Hotel Management den 14. maj 2024
Dear Mr. Muhammad,Thank you for sharing your valuable experience with us.We appreciate your honest feedback about the renovations, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

2/10 Forfærdeligt

Milad

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 3 nætter i maj 2024
Svar fra Hotel Management den 19. maj 2024
Dear Mr. Milad,Thank you for sharing your recent experience with us.We sincerely apologize for any inconvenience you experienced during your stay. Rest assured that corrective action is in place to avoid it in the future.We would appreciate it if you could message us in a private message for further investigations.We look forward to welcoming you in the very near future.Best regards,Pullman Zamzam Madina

8/10 Udmærket

Rupia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel
Overnattede 4 nætter i marts 2024
Svar fra Hotel Management den 14. maj 2024
Dear Valued Guest,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Manal

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best place
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management den 13. maj 2024
Dear Ms. Manal,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina

10/10 Fremragende

A

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
I had low expectations. This hotel was amazing. 10/10 definitely recommend!
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management den 12. maj 2024
Dear Valued Guest,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina

10/10 Fremragende

Mohamed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Hotel Management den 14. maj 2024
Dear Mr. Mohamed,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

6/10 Okay

BADIR

Synes ikke om: Service og personale
Very poor and low standard front desk staff. The night manager definitely needs to be retrained in customer service.
Overnattede 7 nætter i maj 2024
Svar fra Hotel Management den 12. maj 2024
Dear Mr. Badir,Thank you for sharing your honest experience with us.We appreciate your comment regarding the reception staff, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Khurram

Rejste med familie
Synes godt om: Faciliteter
Great experience as always 👍
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 11. maj 2024
Dear Mr. Khurram,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Muhammad, HEWLETT

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service was really gr8 and quick Near to prophet mousqe
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 10. maj 2024
Dear Mr. Muhammad,Thank you for taking time to share your experience with us. We are delighted to hear that our service and the prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Udmærket

saousan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 8. maj 2024
Dear Ms. Saousan,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

6/10 Okay

Saad

Rejste med familie
Synes ikke om: Service og personale
Service
Overnattede 3 nætter i maj 2024
Svar fra Hotel Management den 6. maj 2024
Dear Mr. Saad,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

2/10 Forfærdeligt

Abdul

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The washroom smelled like sewer. At first, the toilet was leaking and left a big pool of water on the floor. It was disgusting. We called the reception desk the same day we checked in and they said someone would come and check it out but no one came. We complained about it again the next morning and they again said someone would come and check but again but no one did. Then a waiter at the breakfast buffet asked us about our experience thus far and we mentioned the issue, he then spoke with someone and told us to call the reception again if no one shows up. Someone finally came to check it but instead changed the bidet shower head and left, which of course didn't fix the problem. We called the reception once again, then someone came to check the issue and said the toilet is leaking and fixed it. But since that day, the toilet had a stinky sewage smell. It was hard to even use the washroom with that smell. We complained about it a couple of times during our 6 night stay, but instead of fixing the problem someone would come and spray an air freshener in the washroom and leave. Towards the end of our stay, we needed toilet papers and we called the reception desk a few times but no one would pick up. Terrible experience at this place.
Overnattede 7 nætter i april 2024
Svar fra Hotel Management den 6. maj 2024
Dear Mr. Abdul,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comments about the bathroom maintenance and reception service and are valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Anas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall excellent experience.
Overnattede 4 nætter i april 2024
Svar fra Hotel Management den 6. maj 2024
Dear Mr. Anas,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

6/10 Okay

Zein

Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 25. maj 2024
Dear Mr. Zein,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Hamna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great stay and great location
Overnattede 5 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Ms. Hamna,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Fremragende

Hamna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unlike their branch in Makkah, the Madinah Pullman Zam Zam was great. Nice rooms and good service, best of all, great location, close to the Prophet's mosque. The microwave and fridge were very convenient as well.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Ms. Hamna,Thank you for your positive feedback regarding your accommodation at Pullman Zamzam Madina. We are delighted that you found our rooms to be a comfortable and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay. We are more glad that our hotel's service and its prime location near Al-Masjid an-Nabawi made your stay truly special.We appreciate your feedback and cannot wait to host you again for another enjoyable visit.Best regards,Pullman Zamzam Madina

2/10 Forfærdeligt

Syed

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not a 5 star experience
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Mr. Syed,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your feedback is valued and please rest assured we will forward it to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

6/10 Okay

Wehshaad Ali

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Het ontbijt was heerlijk en uitgebreid en de badkamer is te goor.
Svar fra Hotel Management den 5. maj 2024
Beste gewaardeerde gast,Bedankt voor het delen van uw eerlijke ervaring met ons.We zijn blij om te weten dat onze ontbijtopties uw verblijf werkelijk opmerkelijk maken.Wat betreft de opmerkingen die u heeft gemaakt over de netheid van de badkamer, kunt u er zeker van zijn dat we onmiddellijk actie hebben ondernomen om toekomstige gebeurtenissen te voorkomen.Wij waarderen uw begrip en hopen u nogmaals te mogen verwelkomen om u beter van dienst te kunnen zijn.Hartelijke groeten,Pullman Zamzam Madina

10/10 Fremragende

Arefa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The buffet was amazing for breakfast and dinner. Got upgraded which was awesome! Definitely felt like a 5 start experience.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Ms. Arefa,Thank you for sharing your recent experience with us. We are delighted to hear that you appreciated the room upgrade. We are thrilled that you enjoyed our diverse buffet offering during your stay and they met your satisfaction.At Pullman Zamzam Madina, we take great pride in offering a delightful culinary experience that caters to diverse tastes and preferences.It was our pleasure to serve you and we look forward to your next stay.Best regards,Pullman Zamzam Madina

6/10 Okay

Ramoutoulie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel but breakfast isn’t as we expected considering the price.
Overnattede 5 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Ms. Ramoutoulie,Thank you for sharing your recent experience with us.We appreciate your honest feedback about the breakfast buffet. Please rest assured that we have addressed these concerns with the concerned department to prevent any future occurrences.At Pullman Zamzam Madina, your satisfaction is our priority, and we are dedicated to improving our services to ensure we meet your expectations.We look forward to the opportunity to serve you again and provide you with an exceptional experience.Best regards,Pullman Zamzam Madina

8/10 Udmærket

Shibli

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Generally a good property. Bathrooms are slightly dated.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Mr. Shibli,Thank you for sharing your honest experience with us.We appreciate your comment regarding the bathroom facilities, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Amir

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
..
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Amir,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

10/10 Fremragende

Umer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 5. maj 2024
Dear Mr. Umer,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

10/10 Fremragende

Mohammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 5 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Mohammad,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

8/10 Udmærket

Uzma

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the Haram. Staff were very nice and accommodating.
Overnattede 4 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Uzma,Thank you for sharing your unique experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Osama

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff, great location
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Osama,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Tooba

Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Ms. Tooba,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

10/10 Fremragende

M

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic hotel, within close proximity to Masjid Al Nabawi. It should be noted that the walk to the women's section is slightly longer as it's closer to the opposite side of Masjid. Large, spacious and clean rooms. Breakfast spread was reasonable with a good choice of options available. I would definitely consider staying here in the future.
Overnattede 5 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Valued Guest,Thank you for taking time to share your experience with us. We are delighted to hear that our breakfast buffet and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We are delighted that you found our rooms to be a comfortable, clean, and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay.We appreciate your feedback and cannot wait to host you again for another enjoyable visit.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Hussein

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Hussein,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Shahrukh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its right outside of Rowda and on South side. Good Location for transportation from Quba front..
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Shahrukh,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Udmærket

Nabil

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Furniture need to be upgraded
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Nabil,Thank you for sharing your honest experience with us.We appreciate your comment regarding the furniture, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

4/10 Dårligt

Zain

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bathroom was absolutely dirty and trash. Concierge wasn’t the greatest. Room service was good. Room was extremely small. There should be an exhaust in the bathroom.
Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Zain,Thank you for sharing your honest experience with us.We are glad to know that our room service has met your satisfaction. However, we apologize for any inconvenience regarding the amenities and cleanliness of bathroom, concierge service, and room size. Your feedback is valuable, and we will take it into immediate action for further investigation.We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests.We hope to have the opportunity to welcome you back for an even better experience.Warm regards,Pullman Zamzam Madina

6/10 Okay

Mohamed

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
For our trip we stayed in three hotels in Saudi: The Conrad Makkah was by far the best and made a once in a lifetime experience even more memorable, the Hyatt House in Jeddah was very very clean and fresh and airy for the price, a lovely hotel room and breakfast buffet…. and unfortunately the weakest of the three was the Pullman ZamZam in Medina. I’ll start with the positive: the Pullman ZamZam in Medina has an excellent location 5-10 min away from Masjid al Nabawi and is very clean. No complaints here. Also the water bottles are free which is nice. Now for the less than ideal…. It’s not The Pullman ZamZam’s fault they are an older hotel but their prices do not reflect this. I would have given the Pullman ZamZam a more favourable review had I not stayed at the exquisite Conrad Makkah or if it cost half the price. The Conrad and Pullman were similarly priced (one could even argue the Conrad was cheaper given we got a suite with a view of the Haram on the weekend and stayed at the Pullman without a view during the workweek) and on every dimension the Conrad was leaps and bounds better and more luxurious and comfortable. In particular; the Pullmans breakfast buffet resembles a high school cafeteria while the Conrad is a true 5-star hotel breakfast buffet (and again - both were the same price!!) We had a pleasant stay at the Pullman but we couldn’t shake the feeling of overpaying after staying at the Conrad Makkah and even the Hyatt House in Jeddah.
Overnattede 3 nætter i april 2024

10/10 Fremragende

dohaonsi

Rejste med familie
Good location , good service
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Valued Guest,Thank you for sharing your valuable experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We are thrilled that you found our service to be outstanding.As our guests’ satisfaction is our utmost priority, we are happy to hear that our team were able to deliver such a top-notch service.We look forward to welcoming you back for another excellent stay in the future.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Naveed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Naveed,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

2/10 Forfærdeligt

Rabbia

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First of all their customer service is terrible, they prefer their own people upon any other nationalities. They are clearly Racist. It’s not even 5 star. Please stay in any other hotel, all of the other staff is good except Arabic staff. We all are paying the huge amount of money and we need same type of customer care. I am not going to stay in zamzam again. They don’t even turn on the lights on the corridor, it looks haunted at night time. They need to improve in order to be 5star.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Abdullah

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good/Washroom smells
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Abdullah,Thank you for sharing your valuable experience with us.We are happy to know that our bathroom cleanliness exceeded your expectations.Our entire team is committed to providing a high standard of service to all our guests to ensure their satisfaction.It was our pleasure to have you, and we look forward to welcoming you again soon.Warm regards,Pullman Zamzam Madina

8/10 Udmærket

Abdihakim

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Abdihakim,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Munir

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great. The only thing that we are upset is the cleaning of the room for 2 night was not done!!! Paying $500 per night we did not get the value for the money. We should be given Some sort of refund???
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Munir,Thank you for sharing your recent experience with us.We appreciate your honest feedback about the housekeeping service. Please rest assured that we have addressed these concerns with the concerned department to prevent any future occurrences.At Pullman Zamzam Madina, your satisfaction is our priority, and we are dedicated to improving our services to ensure we meet your expectations.We look forward to the opportunity to serve you again and provide you with an exceptional experience.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Yusuf

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 6 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Yusuf,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

8/10 Udmærket

Zubeiru

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I try to iron my expensive custom made Jalbab, was 🔥 burnt i asked for replacement of the pressing iron they took about 45 minutes to respond, they promised to send a staff to collect two pieces of clothes to iron but no one show up i was so disappointed.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Zubeiru,Thank you for sharing your honest experience with us.We appreciate your comment regarding the laundry service, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Fremragende

Muhammad Ibad

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s a nice hotel very close to Rawdah!!
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Mr. Muhammad,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Fremragende

dohaonsi

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 2. maj 2024
Dear Valued Guest,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina