Udendørsområde

Anmeldelser af Bank Hotel

5 out of 5
Bank Hotel
8, Lystopadovoho Chynu, Lviv, Lviv region

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 147 af i alt 180 anmeldelser" "
Bedømmelse på 8 − Udmærket. 24 af i alt 180 anmeldelser" "
Bedømmelse på 6 − Okay. 3 af i alt 180 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 180 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 180 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very Nice hotel in the middle of the city. I can easily recommend visiting this hotel.
Overnattede 1 nat i december 2020
Svar fra Best regards, Yaroslav Husyar Front Desk Manager den 8. feb. 2021
Hello dear guest! Thank you for choosing BANKHOTEL! We are really happy to read such a nice review after visiting our hotel. We will be happy if you come and visit us again.

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
An excellent stay
An absolutely excellent stay - great place and good help in ensuring a parking spot for my car. Very friendly staff. Can thoroughly recommend staying here is you want to explore Lviv.
Overnattede 1 nat i oktober 2020
Svar fra best regards, Yaroslav Front Desk Manager den 11. nov. 2020
Hello, dear Lars ! Thank you for choosing BANKHOTEL and thank you for such a lovely review! After reading your feedback we can say that we succeed in our main goal - to make our guests totally satisfied. We are thankful for your appreciation of our service, location, and the hotel in general. We would love to see you again as a guest, so we can make your stay even more memorable.

10/10 Fremragende

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel, Good bed and super pillows. Breakfast very high standard, and nice a "la cart menu" also. Was missing some easy food as sandwich/burgers, salads for snack or lunch. Nice lobby bar as well.
Overnattede 4 nætter i september 2018

10/10 Fremragende

Joshua

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I wish the AC went lower than 17°C because I was hot all night even with window open, other than that it was amazing
Overnattede 1 nat i april 2024
Svar fra Olha Kapelista den 1. maj 2024
Greetings!Thank you for choosing BANKHOTEL and taking the time to leave such a valuable review for us. Please accept our apologies for any inconvenience you encountered during your stay with us. We are solving the problem with the air conditioning in the rooms to make your next stay at our hotel more comfortable. We look forward to seeing you at the BANKHOTEL!Olha Kapelista Acting Front Desk Manager

10/10 Fremragende

Patrice, Olympia

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i januar 2024

6/10 Okay

Julia

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024

10/10 Fremragende

jarome

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel. Clean rooms. Good service and food
Svar fra Olha Kapelista den 23. jan. 2024
Greetings!Thank you for choosing BANKHOTEL and for taking the time to share your impressions of your stay, we are extremely pleased to receive such a warm review from you!See you at BANKHOTEL!Olha KapelistaSenior Administrator

10/10 Fremragende

timothee

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superbe hôte
Merci beaucoup à tout le monde le service était à la hauteur .
Overnattede 1 nat i november 2023

10/10 Fremragende

Mariia

Overnattede 1 nat i september 2023

10/10 Fremragende

J.

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personal touches. Probably would stay again for price.
Overnattede 1 nat i september 2023

10/10 Fremragende

Rafael

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
X
Overnattede 1 nat i september 2023

10/10 Fremragende

GUY

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything lovely . Amazing Restaurant Vault x
Overnattede 5 nætter i september 2023

10/10 Fremragende

GUY

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything lovely thank you
Overnattede 1 nat i september 2023

10/10 Fremragende

Dmytro, Kharkov

Rejste med familie og småbørn
Great hotel with a good location.
Overnattede 1 nat i august 2023
Svar fra Margarita Zaharova den 5. sep. 2023
Greetings, Dmytro!Thank you for choosing BANKHOTEL for your stay in Lviv.We were happy to have you as our guest. The hotel team will gladly see you again in Lviv, at BANKHOTEL.Kind regards,Margarita ZaharovaFront Desk Manager

10/10 Fremragende

Marsha

Synes godt om: Rengøring, service og personale, værelsets komfort
Great Everything
The staff here is exceptional. Very helpful and friendly. The Bar is very nice with a nice view of the park. It is open 24 hours. So you can get a drink even during the curfew. The room is beautiful with a beautiful view of the park and the University. Room service is good also.
Overnattede 3 nætter i maj 2023
Svar fra Margarita Zaharova, Front Desk Manager den 15. maj 2023
Dear Marsha!Thank you so much for taking a moment to share your experience of staying at our hotel. Your words are the highest reward for the work of our team. We will certainly be glad to see you again! BANKHOTEL team is grateful for every day you spent with us. You motivate us to work on our service and surprise you even more. Thank you for that also.

10/10 Fremragende

rolf

Overnattede 1 nat i marts 2023
Svar fra Margarita Zaharova den 1. maj 2023
Dear Rolfe, we are very grateful to you for choosing our hotel for your stay in Lviv.It is a great honor for us to be recognized for our work on your behalf. We will make every effort to not only maintain the high level of service, but also to improve it in order to surprise you again next time.The BANKHOTEL team will always be waiting for you again. Kind regards,Front Desk Manager

10/10 Fremragende

Iouri

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2023
Svar fra Margarita Zaharova den 14. mar. 2023
Greetings, dear Iouri!Thank you for your feedback regarding your stay at our hotel. We are very grateful that you chose us among other hotels in Lviv and took the time to share your impressions.We will look forward to your return back to us in Lviv. Please take care and be safe!Kind regards,Margarita ZaharovaFront Desk Manager

10/10 Fremragende

Tatiana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay was great, with friendly staff and a delicious breakfast. It's in the city center and the hotel has a nice terrace. Thank you a lot for the opportunity to upgrade our room and check out a few hours later. I would recommend this hotel for staying!
Svar fra Margarita Zaharova den 13. jan. 2023
Greetings, dear Tatiana!Thank you so much for choosing our hotel.We are very pleased that you left with good impressions of your staying. Our team is blessed to receive such good feedback, it is extremely valuable for us.It was a great pleasure for us to have you as guests of BANKHOTEL. We will be very happy to see you again!Be safe, see you soon.Kind regards,Margarita ZaharovaFront Desk Manager

2/10 Forfærdeligt

Pao

Overnattede 7 nætter i februar 2022
Svar fra Best regards, Yaroslav Husyar, Front Desk Manager den 30. mar. 2022
Dear Pao! Thank you for choosing BANKHOTEL! Can you share with us your experience? Which part of your experience has not met your expectations? Our contact details: fo@bankhotel.com.ua Will be waiting for your response.

10/10 Fremragende

Ron

Overnattede 1 nat i januar 2022
Svar fra Margarita Zaharova den 5. sep. 2023
Greetings, Ron!Thank you for choosing BANKHOTEL for your stay in Lviv.We were delighted to have you as our guest. The hotel team will gladly see you again in Lviv, at BANKHOTEL.Kind regards,Margarita ZaharovaFront Desk Manager

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Best regards, Yaroslav Husyar, Front Desk Manager den 25. jan. 2022
Dear guest! Thank you for choosing BANKHOTEL and for your review! We hope to meet you again in BANKHOTEL!

10/10 Fremragende

Burak

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2021
Svar fra best regards, Yaroslav Husyar, Front Desk Manager den 4. jan. 2022
Hello dear Mr. Burak! Thank you for choosing BANKHOTEL and for the highest score on this website. BANKHOTEL team wish you all the best and hopes to meet you again in our hotel

2/10 Forfærdeligt

Maksym

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
ну нет
был самый приличный отель. стал таким же как и все.
Overnattede 1 nat i december 2021
Svar fra С уважением, Ярослав Гусяр, Front Desk Manager den 30. dec. 2021
Добрый день, Максим! Спасибо что выбрали BANKHOTEL! К сожалению, Ваш комментарий недостаточно информативен, но мы внимательно рассмотрели всю ситуацию и проанализировали все жалобы, которые поступали от Вашего имени и готовы дать развернутый ответ. Команда BANKHOTEL очень ценит всех гостей и особенно рады приветствовать тех, кто уже не в первый раз приезжает к нам в гости, в том числе Вас. Согласно Вашему бронированию на номер категории "Стандарт" со стандартным временем заезда в 14:00, коллеги по рецепции встретили Вас любезно в 10:50, и учитывая, что Вы останавливались у нас не впервые, учитывая Ваш статус участника программы " PREMIUM VIP", мы предложили поселение в номер категории "Супериор" без доплаты за повышение категории и ранний заезд. После поселения в номер, Вам не понравилось, что кровати в номере соединены (хотя предыдущие разы Вы проживали именно в таких номерах) и он без балкона, а потому администраторы предложили номер с балконом и сплошной кроватью, но после 14:00, так как в этом номере проживали другие гости. Этот номер также Вам не подошел, потому что Вас смущал запах "сандалового дерева" который присутствовал в номере. Мы отнеслись с пониманием и переселили в другой номер, где Вас беспокоил шум детей из соседних номеров и лифта и ожидали объяснения руководства, на что мы сразу среагировали. Я лично позвонил по телефону и попытался прояснить ситуацию и пойти на компромисс, на что получил только угрозы "скандала" и предложил сменить снова номер на высший этаж и в конце коридора, но и этот номер Вам также не подошел, к сожалению. Администраторы приложили максимально усилия, чтобы сделать Ваш отдых максимально комфортным и старались учесть все Ваши пожелания, но как мы понимаем, для Вас этого было мало. Максим, мы желаем Вам найти в будущем лучший отель во Львове для своего пребывания, персонал которого удовлетворит и учтет все Ваши пожелания и не оставит плогого впечатления. Поздравляем Вас с наступающим Новым Годом и Рождеством!

10/10 Fremragende

Jocelyn

Rejste med partner
Synes godt om: Service og personale, faciliteter
Un hotel fantastique et une table surprenante
Overnattede 3 nætter i december 2021
Svar fra Best regards, Yaroslav Husyar, Front Desk Manager den 13. dec. 2021
Hello dear Joselyn! Thank you for choosing BANKHOTEL for a few days. Fir BANKHOTEL team it was a pleasure to meet such positive guests and make your stay as good as possible. We hope to meet you again in BANKHOTEL and wish you all the best!

10/10 Fremragende

Talal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
الموظفين محترمين جداً وبشوشين ومتعاونين والخدمه رائعه والغرفه جميله جداً والمنظر اروع المكان رايق جداً ويستاهل سعره
Overnattede 1 nat i december 2021
Svar fra Yaroslav Husyar, Front Desk Manager den 14. dec. 2021
العزيزي Talal، شكرًا لاختيارك فندق BANKHOTEL ، وشكرًا على ملاحظاتك وتقديرك العالي ، هذا مهم جدًا بالنسبة لنا! يسعدنا أن تكون قد أعجبت بأفضل الانطباعات التي نعمل عليها ، والمشاعر الإيجابية لضيوفنا هي هدفنا. نتمنى أن نلتقي بك مرة أخرى ، سنكون سعداء للغاية. مع أطيب التحيات،

10/10 Fremragende

Vladimir

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021
Svar fra Best regards, Yaroslav Husyar, Front Desk Manager den 13. dec. 2021
Hello dear Vladimir! Thank you for choosing BANKHOTEL and for the higher point on this service. BANKHOTEL team wish you all the best and hope to meet you again in nearest future.

10/10 Fremragende

Yusuf Sertaç

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything was nice. Only problem in hotel there is no spa.
Overnattede 3 nætter i december 2021
Svar fra Best regards, Yaroslav Husyar, Front Desk Manager den 13. dec. 2021
Hello dear Yusuf Sertac! Thank you for choosing BANKHOTEL! We are happy that you were satisfied with our hotel in general. On the territory of the hotel, we have located a beauty salon BANKHOTEL BEAUTY, which provides beauty services not only for the hotel guests but for anyone wishing. In the salon, you can also find a comfortable SPA zone, which includes massage services, various SPA programs, a steam sauna, as well as a Finnish sauna made by STARPOOL Italy. We are really sorry that you hadn`t used our SPA, but we invite you to visit BANKHOTEL again and this time you will have the opportunity to enjoy your stay fully.

10/10 Fremragende

mansour

Overnattede 2 nætter i november 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 3. dec. 2021
Hello dear Mansour! Thank you for choosing BANKHOTEL and for such a lovely review! Hope to meet you again in BANKHOTEL!

10/10 Fremragende

Edgars, Riga

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i november 2021

10/10 Fremragende

Marek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Polecam!
Bardzo przyjemny hotel w centrum Lwowa. Dobra restauracja, smaczne śniadania, duży wybór potraw. Pokoje duże, bardzo wysokie, eleganckie meble. Czysto i bardzo miła obsługa.
Overnattede 1 nat i oktober 2021
Svar fra Z poważaniem, Jarosław, Front Desk Manager den 17. nov. 2021
Dzień dobry panie Marek Dziękujemy za wybranie BANKHOTEL Jest niezmiernie miło przyjąć tak przyjemną informację zwrotną dotyczącą Państwa pobytu. Jesteśmy wdzięczni za poświęcenie czasu na podzielenie wrażeniami na temat różnorodności śniadań, wystroju sali i poziomu obsługi.

10/10 Fremragende

abraham

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed there for one night and I have to say it's a very nice upper-class hotel, Clean & Beautiful, comfortable beds and very nice Bathroom. Staff was very accommodating and helpful. Will definitely stay there again
Overnattede 1 nat i november 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 15. nov. 2021
Hello dear Abraham! Thank you for choosing BANKHOTEL and for your lovely comments regarding facilities and cleanliness, level of service and hotel in general. Your words mean a lot to BANKHOTEL and keep them to stay motivated. Hope to meet you again in BANKHOTEL.

10/10 Fremragende

Nilgün

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything was more than OK, except the ooening/start time for breakfast which is 07:30. This time is too late for people who stay due to business related purposes
Overnattede 1 nat i november 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 15. nov. 2021
Hello dear Nilgun! Thank you for choosing BANKHOTEL and your highest point on this service and review in general regarding your recent stay. We will take into consideration all your comments about our hotel and we hope to meet you again in BANKHOTEL and make your impression even more positive without any "exceptions". BANKHOTEL team is sending you greetings from LVIV.

10/10 Fremragende

Ronald, Miami

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Hotel. Excellent Service! Great area
Overnattede 2 nætter i oktober 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 4. nov. 2021
Hello dear Mr. Ronald! Thank you for choosing BANKHOTEL and for such a nice review! We are so happy that you left satisfied with our service and hotel in general. Hope to meet you again in BANKHOTEL!

10/10 Fremragende

Salem

Overnattede 2 nætter i oktober 2021
Svar fra Best regards,Yaroslav, Front Desk Manager den 1. nov. 2021
Hello dear Mr. Salem! Thank you for choosing BANKHOTEL and thank you for such a nice review!

10/10 Fremragende

Mona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Memorable stay
Had a memorable stay, enjoyed our time in bank hotel, very friendly staff & amazing service ever
Overnattede 3 nætter i oktober 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 21. okt. 2021
Hello dear Mona! Thank you for choosing BANKHOTEL! We are so happy for your review and for such nice words about our team and service. Hope to meet you again in BANKHOTEL!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 21. okt. 2021
Thank you for choosing BANKHOTEL! We are thankful for such a lovely review!

10/10 Fremragende

Tetyana V

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent service, excellent very helpful and professional staff, delicious food, beautiful hotel! Karina and Margarita at front desk helped us answering many questions were excellent and other staff was great! Recommend BANKHOTEL to everyone!!!
Overnattede 1 nat i oktober 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 14. okt. 2021
Hello dear Tetyana! Thank you for choosing BANKHOTEL! We are really happy that you have stayed satisfied with our service, cuisine, and hotel in general! We will share your review with Karina and Margarita, they will be really cheerful for such nice words! BANKHOTEL team invites you to visit our hotel again!

10/10 Fremragende

IGOR

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you for perfect service
Overnattede 2 nætter i september 2021
Svar fra best regards, Yaroslav, Front Desk Manager den 14. okt. 2021
Hello dear Igor! Thank you for choosing BANKHOTEL! We are so happy for sharing such a nice review with our team! Hope to see you again in BANKHOTEL

10/10 Fremragende

Marco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Personale gentile e accogliente hotel confortevole
Overnattede 2 nætter i oktober 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 11. okt. 2021
Hello dear Marco! Thank you for choosing BANKHOTEL! Our team is really glad to receive such a nice review! Hope to see you again in BANKHOTEL!

10/10 Fremragende

Kostiantyn, Belgrade

Overnattede 4 nætter i september 2021

10/10 Fremragende

saleh

Overnattede 3 nætter i august 2021
Svar fra Best regards,Yaroslav, Front Desk Manager den 22. sep. 2021
Hello dear mr. Saleh! Thank you for choosing BANKHOTEL! And for such a nice review! Hope to see you again!

2/10 Forfærdeligt

Paul

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
A good option for Lviv
Hotel is a beautiful building. Staff are lovely, but they’ve partnered with a very unreliable laboratory for COVID-19 tests and this ruined our stay with a false positive. We were asked to stay in the room, unable to use any facilities of the hotel until our negative tests came back from a different laboratory. It caused significant stress and although the staff were really helpful and friendly but this doesn’t compensate for the extra costs for flight changes and unable to use the hotel facilities that you’ve been charged for. Ultimately, it is a good choice of where to stay but make your own arrangements for Covid PCR tests.
Overnattede 2 nætter i august 2021
Svar fra Best regards, Yaroslav Front Desk Manager den 27. aug. 2021
Hello dear Mr. Paul! Thank you for choosing BANKHOTEL and for such a detailed review/ We have read word to word your feedback and we will take into account all your comments. We really hope it will help all other guests who plan on visiting our hotel. On behalf of our whole team, once again, we want to apologize for the situation that you have faced during your stay regarding the Covid testings, we understand how much stress it can cost when you receive a positive result on Covid and what the consequences of this information may be. We really care about our guests and we do as much as possible on providing a perfect level of service and those tests are part of our service, just to make our guest`s stay more comfortable and easier. I will try to explain to you step by step your concern and the whole situation, the same information I`ve been sharing with you in our emails, but I hope it will remove some part of the negativity in this review. 1) Our hotel has a partnership agreement with Unilab, one of the biggest companies that consist network of laboratories in Western Ukraine and Kyiv. Unilab is working based on the certificate number 200012579 (provides medical services in the meaning given in Art. 3 of the Law of Ukraine "Fundamentals of the legislation of Ukraine on health care" from 19.11.1992) and in accordance with the license to conduct business in medical practice AG № 597497 from 09.02.2012. (the same info you can find on the official website of Unilab and on Google) and we totally trust our partner that`s why we have started our relations in the field of PCR and Antigen testings; 2) We don't charge more than the price of Unilab laboratory 1500 UAH per test and an extra 300 UAH for nurse coming to the hotel. I have sent you screenshots from the official website that confirms it; 3) Unilab is testing customers with high-quality reagents for PCR studies on SARS-CoV-2 (Covid-19), which detects all strains of viruses (COVCITO) and еhese tests are highly sensitive and cover a wide range of SARS-CoV-2, in the same time antigen tests, are not that sensitive as PCR tests; 4) We distribute all the results of our guests as soon as possible and once we received a positive test from Unilab for the first time, the administrator has contacted the laboratory to double-check this result just to confirm the positive result. We have shared this info on 14/08 around 16:00, after this Front desk team has tried their best to provide all necessary help and service, they organize other nurses coming (from another laboratory) and we shared results on 15/08 around 14:00 just to make everything as fast as possible as we understand how disturbed you were; 5) According to the recommendations and requirements of the Ministry of Health of Ukraine and hotel rules we were obliged to inform you that we cannot serve you in the restaurant (as it is a public place) but we offered you an option - free breakfast in the room and later on - free room service as we unde

2/10 Forfærdeligt

Paul

Overnattede 3 nætter i august 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 22. sep. 2021
Thank you for your review.

10/10 Fremragende

ABDULLAH N

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
good
Overnattede 2 nætter i august 2021
Svar fra Best regards, Yaroslav, Front Desk Manager den 13. aug. 2021
Thank you fir your review and for choosing BANKHOTEL!

10/10 Fremragende

ABDULLAH N

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021
Svar fra Yaroslav, Front Desk Manager den 12. aug. 2021
Hello dear mr. Abdullah! Thank you for choosing BANKHOTEL! We are happy that you are satisfied with our service and the hotel at all! We are happy if you will come again to visit BANKHOTEL

4/10 Dårligt

MOHAMMAD

Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Their rooms too small
The room was too small the standard rooms not same size we got 3 rooms one of them was very small the door of the room was hard to close and lock we asked to change it the said there are no rooms we sent request long time before the check in to provide good rooms and they reply they will but unfortunately they not
Overnattede 2 nætter i juli 2021
Svar fra best regards, Yaroslav, Front Desk Manager den 12. aug. 2021
Hello dear mr. Mohammad! Thank you for choosing BANKHOTEL! We are sorry that we were not able to satisfy you fully this time. As you`ve book the Standart room with the size - 19 м², this info is indicated on the booking platform. Usually we are happy to offer a free upgrade, but during your stay, it was not possible as we had 100% occupancy. For the next time, we suggest you book Superior or Junior suite if you are looking for bigger room. We hope you will have the possibility to come and visit our hotel again so we could change your opinion about our hotel and team, as we really care about the comfort of our guests.

8/10 Udmærket

Abdullah

Synes godt om: Service og personale
Synes ikke om: Rengøring
الموقع جميل ، خدمة تنظيف الغرف سيئة ، لاتفتح النافذة لان تدخل حشرات
Overnattede 2 nætter i juli 2021
Svar fra Best regards, Yaroslav Husyar Front Desk Manager den 3. aug. 2021
Abdullah العزيز !يسعدنا جدًا أنك أصبحت ضيفًا في فندقنا يرجى قبول اعتذارنا الصادق عن الإزعاج. سنحاول أن نصبح أفضل بالنسبة لك. شكرا على التعليقات. الرجاء قبول اعتذارتنا الصادقة. ياروسلاف - مدير ضيف

10/10 Fremragende

Esa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
To put it short, this was my best hotel experience in the past 20 years. I was met with warm welcome and everything just worked seamlessly. Thank you, I will certainly be back.
Overnattede 1 nat i juli 2021
Svar fra Best wishes, Yaroslav Front Desk Manager den 3. aug. 2021
Hello dear Esa! Thank you for choosing BANKHOTEL! We are happy that you are satisfied with our service and your experience during your stay. Thanks for such a warm review and high appreciation, it was a pleasure to make your vacation unforgettable. We hope to see you again soon at the BANKHOTEL.

10/10 Fremragende

Fred

Overnattede 2 nætter i juli 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
فندق نظيف وراقي
تجربة رائعة جدا
Overnattede 1 nat i juli 2021
Svar fra Yaroslav, Front Desk Manager den 28. jul. 2021
العزيز، شكرًا لاختيارك فندق BANKHOTEL ، وشكرًا على ملاحظاتك وتقديرك العالي ، هذا مهم جدًا بالنسبة لنا! يسعدنا أن تكون قد أعجبت بأفضل الانطباعات التي نعمل عليها ، والمشاعر الإيجابية لضيوفنا هي هدفنا. نتمنى أن نلتقي بك مرة أخرى ، سنكون سعداء للغاية. مع أطيب التحيات، ياروسلاف - مدير الضيف.